Ubi-Deta

Hello @Kixxa-K! Sorry to hear you've received a ban.

We are unable to process ban related requests through the forums. To look into this issue for you, please contact us through one of our Social Media Support channels or our Support Website. We will then be able to look into this for you.

Hello @GPMCx_Phycho! Sorry to hear that you've run into an issue with this Streamer charm.

To verify, have you previously received other Rewards from Twitch, be it through Prime or other Streamer charms? Or is this the first time you've claimed a reward like this through linking your Twitch account?

Additionally, which particular Streamer charm did you not receive?

This will help with looking into this issue for you. Thanks!

Hello @lIIllIIIIIIII! Sorry to hear that you've linked the wrong accounts together.

We are unable to process this kind of query through the forums. Could you please reach out via one of our Social Media Support Channels or our Support Website? We will then be able to look into this issue for you.

Thanks!

Hello @GakkiOtto! Thanks for reaching out about this.

We are unable to lift temporary sanctions. Apologies for the inconvenience!

If you have any other questions, feel free to let us know!

Hello @Doekje! Sorry to hear that you've run into an issue with your account.

Unfortunately, we are unable to process these kinds of changes through the forums. Could you please reach out to our Support Website or one of our Support Social Media channels, so that we can assist you on this issue? Thanks!

Hey @ween-the-weeb! Thanks for reaching out.

Sorry to hear that you're experiencing this issue. Unfortunately, we can't process this type of issue through the forums.

Could you please contact us through our Support Site, or from one of our Support Social Media channels, so that we can further investigate this issue for you? Thanks!

Hey @Cavendar-ECO! Thanks for reaching out.

I'm sorry to hear it's been a long time without reply from us. I understand this can be frustrating.

As previously mentioned, we're currently experiencing more contacts than usual, which can lead to delays. I'd like to apologize for this inconvenience.

Hey everyone! Sorry to hear that you've had issues after receiving the Premium Battle Pass.

We're aware of this issue and currently investigating.

In the meantime, please contact our Support Team with Screenshots that validate, that you own the premium track and which sections of the Battle Pass you have already unlocked. Based on this, we can then investigate further for you.

Apologies for the inconvenience!

Hello @Arrow_VI. Sorry to hear this.

We're currently receiving an unusually large amount of contacts, which can lead to delays. In this case, I kindly ask for your patience, while we look into the issue. Apologies for the inconvenience.

Hello @INsaneyAC! Sorry to hear that you haven't received a reply yet.

We're currently receiving more contacts than usual, which can lead to delays in case replies. I understand this can be frustrating, apologies for the circumstance.

Hello @this_game! Apologies for the delay in reply and thanks for your further information.

I can see that your case is still being looked into and we will get back to you there as soon as possible. I understand this situation isn't ideal and would like to apologize for the situation.

Hello @Pebkac-0! Sorry to hear you experienced this situation.

We're aware that there has been some funky behavior with the reputation system. It is currently being investigated, as the system is still in Beta.

I have also made some edits to your text, as naming and shaming isn't allowed on the forums.

Apologies for the inconvenience caused!

Hello @ssjvun! Sorry to hear you're having difficulty with recovery.

Like @YTgrzmot69 mentioned, you'd have to reach out to us through the Support Site, as we are unable to process recoveries through the forums. Apologies for the inconvenience.

Hey folks and thanks for letting us know about this!

Our team is already aware of the issue and currently investigating this. Apologies for any inconvenience.

Hey folks! Sorry to hear you're having issues with the challenges.

Our Team is already aware of this issue and investigating. Apologies for the inconvenience!

Hey @RangedGiraf and thanks for reaching out!

I'm sorry to hear that you're having difficulties with 2 Step Verification. Unfortunately we are unable to assist you with this kind of query through the forums. I would like to ask you to please contact our Support Website for further assistance. Apologies for the inconvenience!

Hey @babykiller72! Thanks for getting back in touch.

I'm sorry to hear that you've not received reply on this issue yet. We're currently receiving more contacts than usual, which can lead to delays in responses. I understand this isn't ideal. Apologies for the inconvenience!

Hey folks, thanks for the feedback! I'll pass this on to the appropriate teams for you.

Hello @YoAoMiNe! Unfortunately we are unable to process requests that aren't English on this particular forum.

Please rephrase your query, so that we may assist you. Thanks!

Hello folks!

Our Support Team is currently receiving more requests than usual, which can lead to delays in response or chat being unavailable.

I understand this is frustrating and would like to apologize for the inconvenience.

@Malicious_Toes If you haven't yet, please verify that you are logged into the correct account in Ubisoft Connect. If you have any second account, this may lead to the error being received. Please try logging out and logging back in with the account the game was originally activated on.