Ubi-Deta

Thanks for the update @unexactriot299! Let me know if there's any questions in the meantime

Hey @Cpt_Salamito! Sorry to hear that you've been having issues with missing DLC.

In a lot of cases playing games on the platform they were originally purchased from has resolved issues for players. However, should the issue persist after, please be sure to update the ticket you've previously created on the Support Portal. We will then be able to look further into this for you ...

Hey @unexactriot299! Thanks for getting back to us on this.

To investigate this issue further, could you please create a DxDiag and MSInfo file as mentioned in the article above? Then, please add them to a support case. We can then use those files to have a more in-depth understanding of what's going on.

Please let me know if you have any questions around this.

Hey @BogertYogurt! Sorry to hear you've encountered this error message.

If you're trying to launch the game through Steam, this error message is usually an indicator that you're starting the game with an account that isn't the one used for the initial activation of the Steam license of the game. To resolve this, you'd have to log out of Ubisoft Connect and then log back in with the correct account.

If you're unaware of another account, or if the issue persists, please ...

Hello @No_BrainCells! Sorry to hear that you've encountered a crash.

Unfortunately we have no way of adjusting temporary sanctions or reputation score. If you regularly encounter crashing, I'd suggest the steps from this article to remedy them. Apologies for any inconvenience!

Hello @agenttrouble! Sorry to hear that you're still waiting.

As previously mentioned, we're receiving a lot more contacts than usual, which can lead to delays in replies. Unfortunately, we have no way to speed up this process. I'll have to ask for your patience in this instance. Apologies for the inconvenience!

Hello @Deckard-Shaw!

We're currently receiving more requests than usual through the Support Site, which can lead to delays in replies. We will get back to you as soon as possible.

Apologies for the inconvenience caused.

Hey @refraction_it! Thanks for getting back to us. I'm glad to hear you were able to resolve the issue

Please reach out, should we be able to assist you in the future!

Hey @HektorSzczupak! Sorry to hear you haven't received the Battle Pass yet.

We're aware of this issue and currently investigating. We're currently receiving more contacts than usual through our Support page, which can lead to delays in replies. Rest assured, we are working to resolve this issue for you and will provide an update ASAP.

Apologies for the inconvenience caused!

Hey @Mr-Fuzji! Sorry to hear about this.

In Rainbow Six Siege Crossplay is only between Consoles. PC players will not be able to join Console lobbies or vice versa. Apologies for the inconvenience!

Hey @tele-2923293! Unfortunately, we're not able to process this kind of request through the forums. Please reach out to us directly, as suggested by Ubi-Froggard. We will then be able to look into this for you. Thanks!

Hey @Run2TheGun!

Sorry to hear your friend has encountered this issue. Unfortunately, your friend will need to contact us directly, so that we may investigate this issue for them. To do so, they can reach out via DM to our Support Social media channels or our S...

Hey @rupert-exe! Sorry to hear you've encountered this issue.

To look into this for you, could you please reach out through via DM through one of our social media channels @UbisoftSupport or through our Support Website? We will then be able to investigate t...

Hello @unexactriot299! I'm sorry to hear you've encountered lag related issues.

In order to rule out the most common causes for these issues, I would suggest the steps from this article. Could you please try these?

Hey folks! To investigate this issue for you, could you please reach out via DM to our Social Media channels @UbisoftSupport or our Support Website? There we will be able to look into this for you.

Hello @No_Vanity_999! I'm sorry to hear that you've experienced this.

Unfortunately we have no way of removing temporary sanctions. Have you encountered a specific error message after you were disconnected? If so, I may be able to investigate this issue further for you.

Hey @BramB5807! To rule out any issues, are you using a wired or a wireless connection to play?

Hello @Theios_Nikolhs and thank you for guide!

Rest assured, we are still working on all cases we receive, especially the ones related to cross-progression. I'm sorry it has taken long to get back to you and I'm glad to hear that you've been able to improve the situation with this workaround.

Thanks for sharing and please reach out, if you need additional assistance!

Hello @Mr-Potato! Thank you for sharing your report.

Please note that sharing reports like this is against our forum rules. I have amended the post to reflect this. If you encounter inappropriate behavior in-game, please report it through the in-game function, or directly to one of our Support channels.

I will lock this thread for now, apologies for the inconvenience.

Hey @zeBaconcake! Thanks for the additional details.

We've passed this on for further investigation. Thank you for reporting this issue.