Ubi-Deta

Ubi-Deta



03 Jan

Comment
    Ubi-Deta on Forums - Thread - Direct

Hey folks! Glad to hear that @king_mykl was able to resolve this one 🙂 Have fun playing and please reach out, should there be any other questions!


28 Nov

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Denniss! Sorry to hear you're encountering freezes.

To rule out the most common causes for this kind of behavior, have you tried the steps from this article yet?

Please reach out, if the issue persists after.

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @lordosvaldoss! Please note that I have removed the link from your post.

While I'm sure it has been posted with good intention, just downloading specific replacement .dll can be a sure way to introduce trouble with your system. In cases like this it's best to pull redistributables from Microsoft directly 🙂

Thanks for your help!

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @nongenuine! Glad to hear that this was able to solve the issue for you 🙂

If you should encounter other issues in the future, feel free to reach out!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @oO_HODOR_Oo! To rule out the most common sources for these kinds of issues, could you please perform the steps from this article? Additionally, please also try clearing your ...

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Comment
    Ubi-Deta on Forums - Thread - Direct

Hello @PoopyGoDoopy! Sorry to hear that you don't have access to the game.

You may have to claim it again through the Xbox App. To do so, please follow this guide.

Please reach out if you still encounter any issues after.


27 Nov

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @gingeryarou20! You can find instructions on linking your accounts here.

If you're having difficulties with linking - or if you've previously had a different console account linked to the same Ubisoft account - please reach out to our Support Team through Social Media or our ...

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @zeBaconcake! I've passed this info on for further investigation. Thank you for your report 🙂

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @oO_HODOR_Oo! Unfortunately, we cannot use the Match Replays as a reliable source for bug reporting.

You would have to record the game as it happens. For this a software of your choice, like Xbox Game Bar or Shadowplay, can help you.

Apologies for any inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @bmx22c! Thanks for the report. Glad to hear this was now resolved 🙂

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Harest_! Thank you for the detailed update.

Just to make sure the info needs all places it needs to, could you please also include this in the Support Ticket you've mentioned earlier, if you haven't yet?

Thanks a bunch in advance!


15 Nov

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Hermesbt-solo! I'm sorry to hear that you're encountering issues with this error code.

To resolve this issue, could you please perform the steps from this article? Should the issue persist after that, please provide a screenshot of the error you're receiving.

Apologies for any inconvenience.

...
Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @juicemongrel! Sorry to hear you're having issues with the game.

Are you currently using any Overlays or third party extensions? If so, could you please disable them and see if the issue persists after?

Please reach out, if you still encounter the issue after disabling any kind of third party overlay or tool.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Flawless_Life, glad to hear that resolved your issue!

Reach out should you have any other issues in-game.

Thanks for the help @Lie-nus 🙂...

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    Ubi-Deta on Forums - Thread - Direct

Hey @we_are_not_open! Sorry for the confusion there.

You can find instructions to creating those files here. Please reach out if you need any additional help.


14 Jul

Comment
    Ubi-Deta on Forums - Thread - Direct

Hey @GeneralErrror! Thanks for the update. I'm glad to hear that you've been able to run the mission multiple times successfully now.

Please reach out if you have any other information or questions 😊

Comment
    Ubi-Deta on Forums - Thread - Direct

Hello @Ykaro32. Please note that your are posting on the English language forums. We will only be able to assist you if your query is posted in English. Thanks for understanding!

Comment
    Ubi-Deta on Forums - Thread - Direct

Hey @war_crime669! Glad to hear that you were able to solve this issue 😊

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @KyrianM! I'm sorry to hear that you've encountered this error code.

To solve this issue, please follow our guide for error ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Meegalo! Sorry to hear that you've encountered issues with connecting to our services.

I can see that we've had an outage last night.This should since be resolved, so you should now be able to connect as usual. Please let me know if you still encounter any issues!