Ubi-Froggard

No worries @AORUS2017

Thanks for confirming that @AORUS2017 and I apologise for the inconvenience it must cause. I've let the dev team know so they can look into this and see if they can reproduce it.

Hey,

Just to keep this forum section for The Division and to have one issue per thread, I'd just like to mention there is a large thread for the Ubisoft Connect issue here.

Hey @CamperGamerX

I will pass on your feedback about the communication and the desire to see monthly state of the game blog posts.

As you may have already seen, we are aware of the issues caused from the end of season 10 and delay of season 11 mentioned in this ...

Hey,

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

Hey @SmoovejAGs

I see your case had a reply the other day but unfortunately I don't have access to restore characters, only our game team have access to this unfortunately, so we'll need to wait for them to get back to us to let us know if they have been able to locate and recover your characters again. You will get a reply to your ticket as soon as we have heard from them.

Also, please don't post ticket numbers here on the forums, as they are considered private information. I have removed them from your previous posts here. We can find tickets just based on your username, so we don't need the number posting to let us know about it

Hey @Flowercrazychic

I see there's quite a few crashing threads started recently, which I suspect to be due to the ongoing issue with the end of the last season and the Season 11 delay (mentioned here). 

I hav...

Hey @drag00nspirit

I see there's quite a few crashing threads started recently since the end of season 10, so I suspect this may be due to the ongoing issue (mentioned here). Hopefully it will be sorted when this is take...

Hey,

As you know, we are currently investigating an issue with in-game content and the start of Season 11. We have an article published here about this, should you need any more info. 

We apologise for any inconvenience caused.

Hey @Mattepas

Yeah, glad you spotted that. Don't worry about it as this is a known issue already

Hey @Hopp75

We're aware of all these issues since the end of Season 10 and we are currently investigating. We have an article published here about this. 

We apologise for any inconvenience caused.

Hey,

I see there's quite a few crashing threads started recently (this one was started before the end of season), but I suspect the reason for those may be due to the ongoing issue with the end of the last season and the Season 11 delay (mentioned here). 

It will be hard to troubleshoot such issues as this whilst there is a new ongoing issue that is possibly linked to crashes.

Hey @GAPP_Steini1983

I see there's quite a few crashing threads started recently, so I suspect this may be due to the ongoing issue with the end of the last season and the Season 11 delay (mentioned here).

Ho...

Hey,

We are currently investigating an issue with in-game content and the start of Season 11. We have an article published here with more info.

We apologise for any inconvenience caused.

Hey,

While preparing for Season 11, an issue was discovered resulting in delaying the new season, while also ending Season 10. The team is working to rectify the situation. In the meantime, players will temporarily not see seasonal content in Warlords of New York, which may include blank screens, empty menus and error messages. During this time, players can still gather weapons and gear, but will be unable to make in-game purchases. With Season 10’s conclusion, Season Pass progress will no longer be applicable and rewards will no longer be attainable. There is an article published here for more info.

Players can still play The Division 2, non-seasonal activities should not be impacted by this issue. We apologize for the inconvenience and will provide updates via our social and community channels.

Hey @Raskog12321

I'm afraid I don't have any info on if there's plans to add support for them in future updates. If we ever have an announcement like that, it would be posted in the News and Announcements section of the forum.

Hey,

Would either of you be able to find out and let us know if your friends (that you are wanting to play with) own the game from the same storefront (Ubisoft Connect, Epic, Steam) as you do?

Thanks @Mevelios, I'll pass these ones on too

Hey @Asterix201252

Ah, no worries. Thanks for letting me know. If we've already acknowledged them and said we've passed on the information to the dev team, then it's in their hands and we can't promise a date (or patch number) for any specific fixes or changes on the forums until we have the patch notes from them just before one releases.