Ubi-Froggard

Hey @Danknaros

To avoid taking over someone else's thread with your own issue, please create a new thread for your query and we'll take a look into that and respond about your ticket there.

Hey @slet9043

Currently, none of our games are officially supported by us for Steam Deck, and we're not aware of any plans for it to be added in future but we'll let players know on our forums and social channels if we do hear anything on that topic.

Hey @Ted_179 

I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it and will need to be handled through the ticket as it's not something we can fully discuss in a public channel. 

However, I can tell you here that this error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account, so please check the username in top of Ubisoft Connect and see if you remember having another one. Then try logging in with any other email addresses you own. 

If you can't remember having another account or the details for it, we will need to handle it through your support ticket and we will need you to provide uncropped images of your purchase in your Steam transaction history as well as the information below:

1) C:\Program...

Hey @morganwolfsoul

Could you capture a clip of what you are experiencing so we can compare it to others to see if something has changed or if you are experiencing a bug.

Hey @ja346son

Which platform are you and your friend on?

Hey @GabsletobarLT

Have you tried going on a different device to get on instead?

Hey @mysticmercury

So that screen comes up if you search for the game on the PS Store?

What happens if you just search in your game library looking for the game and click on it there?

Hey @joeltaro6

We can't assist with account related issues over the forums, so please reach out on one of the channels below with images showing your Twitch account username and all the drops you should have so we can look into this. It's likely you have multiple accounts and they're linked to another one but we'll be able to look into it for you.

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Hey @Pugz_Gango

You've posted this in the wrong forum it seems (Rocksmith+). I'm going to assume it's for Rainbow 6 Siege and move it there for now, but please clarify.

Hey @M1N1b055

I'm sorry to hear your game is also crashing on startup. Please can you confirm if you have also tried the suggestions we posted above?

If you have, we'd need to get a better look as to what could be causing it by having a look at your system files (DX Diag and ...

Hey @Eessn

I'm sorry to hear it hasn't appeared for you. If it still hasn't, please reach out through one of the channels below with images from your Twitch showing you should have it (make sure it shows your Twitch username in the image too) and we should be able to help get that sorted for you.

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Hey @WaynerJames

I'm sorry that there's a delay to responding to your ticket. There is for all tickets currently as we're still catching up with a backlog since the latest season of Rainbow 6 Siege launched, but I took a quick look at your ticket and I would suggest to send an update on there yourself just to list all the things you have already tried, especially mentioning if you've tried everything on the ...

Hey @HellasSpartan82

I've responded to you in the other thread you commented on ...

Hey @D-F-A-TheOther

I'm sorry to hear your game is crashing randomly. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and ...

Thanks for putting that info in here @SmoovejAGs. Getting as much info as can be remembered about the character(s) helps speed things up a bit if it can be provided straight away.

Hey @braxis2010

It will need to be handled through a support case as it will get passed to our game team to try to recover the character. To help them locate it, just make sure you have provided as much information as possible about the character from the list of things below:

CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
MALE / FEMALE

Hey @HellasSpartan82 and @Killheaz

Please can you reach out via one of the following options so we can look into this for you:

Live Chat (when available)

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Hey,

This issue should be fixed with the maintenance that occurred on Friday, February 10th. You can check out our post here for the patch notes. Please note that there are still known issues (such as traveling from NY to DC) and workarounds are shared there as well. I sincerely apologize for the frustration and disappointment this caused.