Ubi-Froggard

Thanks for the save file I've added this to the report for the dev team in case it helps them out.

I'm sorry to hear that happens @KMDavis73075 but there's no known issues happening for the majority of people using it, and as clearing your cache and cookies is resolving it for a few visits, it can only suggest you are picking up some cookies somewhere that is the cause.

Hey @notstally

There's no known issues with submitting cases. Please can you try doing so from a different browser or device?

Hey @BG-SCP

Please can you provide any information on the issue you are having? Also, it you aren't having the authentication error mentioned in the original post, please create your own thread for your issue.

@hundreAd1800 Your link to the save doesn't work but please can you submit a message through one of the options I mentioned above along with your dxdiag + engine.ini files, as that's what the dev team requested us to gather.

Thanks for your files. The issue was first reported during GU16 so it may just be that you hadn't encountered it during then.

Hey,

I already replied to your other thread about the orchards issue, but please can you have a separate thread for each issue you wish to report, and provide any screenshots or video to accompany them so we can report them to the dev team.

Hey,

Thanks for the report and images. I'll forward this to the dev team to see if they reproduce this.

Hey @AvaGardner2007

Please can you provide a bit more info on what happens? Is the game crashing or freezing?

If you could record a video clip, that may also help identify if you just need to do something first.

Hey @teofilp

The first issue is something that has already been reported. For the other issues, please can you create a separate thread (for each individual issue) with more info and images or videos showing the issue so we can check if they are known or get them reported.

Hey @Asterix201252

I believe this is already a known issue but thanks for the report anyway. I'll add a link to this thread on our bug report so the dev team can check it if they need more info and I've pulled your save file from your case, so I'll close that Thanks again

Hey @Thekingcmk

As mentioned ...

Thanks for the extra info @oginecka50. I'll add this to our report to the dev team so they can continue to look into this.

No worries @Jindii_xX

Thanks for letting us know @moparjr and sharing your workaround

Hey @kevin1067

You'll also need a support ticket for us to look into this and be able to resolve it for you. Please reach out on a channel below with uncropped images of your purchase.

Live Chat (w...

Hey,

I'm sorry you still haven't had a reply. I have seen others mention long waits too but we are still tackling a large backlog of older tickets at the moment. As I said before, you will get a reply once your ticket comes through to someone's inbox again, you don't need to keep updating it.

Hey @hundreAd1800

Thanks for reporting this too and for the screenshot. I've let the dev team know

Hey,

Thanks for your feedback and suggestions regarding this. I don't know if it was intended or a bug but I'll report it as a bug for now to see what the dev team say.

Hey,

Thanks for the images showing these. I'll forward them to the dev team to have a look into this.