Ubi-Froggard

Hey @scj121

I apologise for the delay getting back to you. If you are still having the error, please can you go through the connection troubleshooting found here first of all?

Hey @breybrey11

Apologies for the delayed response on here. This is usually a server issue on our side so has it already resolved itself the next time you went online?

If not, please do the connectivity troubleshooting found ...

Hey @EyesshadowS

We can't assist with account related queries on the public forums, so please reach out on one of the options below with details of the account (username and email) and we'll take a look at the account history and see what's happened and what we can undo if we can see it was hacked.

...

Hey @loganr36

I can only apologise for the delay responding to your ticket. The team working tickets will get back to you but we have a large amount of tickets at the moment and can only respond in order we receive them, so I can't put a timeframe on it currently I'm afraid.

Hey @AORUS2017

Yes, this is a bug. We have already reported it to the dev team and they are aware and looking into this.

Hey @IIAc3sII

Thanks for the report and the videos. I'll forward these over to the dev team to take a look into this.

Hey @N-Dynamite2010

I think this has already been reported but just to be sure, can you check ...

Hey @Annikase

There's nothing to suggest this is a bug as we have so little reports of this happening and no one has replied to us after their first post about this (so we don't know if they just found they were doing something wrong or hadn't done something)

Could you record a video clip showing your progress and what you have available to you please?

Glad to hear it should be sorted, and thanks

Hey @hundreAd1800

This wasn't a bug and was intended to be this way. Your feedback and suggestions on how to improve it though have been passed on to the dev team.

Hey @lawrencepepper

We have reported this once before but the team have been unable to reproduce the issue so would like to know the following:

Did you encounter this issue only once?
If more than once, how frequently?
Can you provide a video of it?
Did you do any extra steps before New world ambient music start playing?
Did you have any game mods installed?

Thanks @arnoldsuen. I've collected your save file from the ticket and will report this to the dev team and send them your file to test in case they are unable to reproduce the issue themselves. I've set your support ticket to close automatically so you don't need to do anything else with that.

Glad to hear it's sorted @danielstorgaard.

If you are ever experiencing an issue, we would need to determine if any mods are being used to see if that is the cause because those are not official or part of the intended game, so that's always a good place to start if you are using them.

Thanks for sharing that this worked for you @itszv.

I just saw another post where someone was missing some cosmetics so I'll let them know to give this a try.

Hey @Pinepyi

It's OK, the dev team have reproduced the issue and a fix is on the way

No date available to share as of yet, but keep an eye on the News and Announcements section for when we post patch notes (or just check in game after each patch)

Hey @StageFox

I'm sorry to hear you are unable to make the purchases. I can only suggest trying different payment methods if possible, or speaking to your bank to see if they are preventing payments (as they should be able to see failed transactions) as there isn't anything we can press on our side to make the payment go through.

Hey @zEro_nA

I see you have an ongoing support ticket about this already. I apologise there hasn't been a reply to it for a little while but you will get a reply and we'll need to continue this on there as it is related to your account, so we can't discuss anything openly here on the forums.

I just saw another thread with some steps that worked for someone else missing some cosmetic purchases. I'll link it for you here so you can take a look and maybe give ...

Hey,

I've passed on this info and suggestions to the dev team to look into improvements for this, so thanks for the reports

Hey @Asterix201252

Thanks for reporting this false newspaper report too. It could be 1 bug causing all of these issues but I'll report this one separately so the dev team are made aware of this one too.

No worries @Acidello, feel free to come back to the thread any time you can if you find you are still having problems.