Ubi-Froggard

No worries @Asterix201252

Hey @Arrow_VI

I'm told this should have been resolved on update Y7S4.2.

Are you still not able to access it?

Hey @YSH_SOSAubi

Just for testings sake, can you try setting up a hotspot using mobile phone data and connecting to the hotspot rather than your WiFi and see if that lets you on?

@Deckard-Shaw We can't give you an answer on the forums for that. Your account will be looked into through your support ticket and if it is found that you should have them, they'll be able to resolve it for you and let you know through there.

Hey @Dark_Bot-AI

As Ubi-Deta mentioned above, the dev team have been made aware of this and continue to receive reports of it from others, but we haven't had any updates on what the cause is I'm afraid.

Hey @notstally

I've just checked it myself and it does say that but seemed to be working fine for me. Not sure if it's just a time of day thing, so maybe try checking back again will have it available.

Hey @VZB227

I see your support ticket has been escalated to have the store team look into this further, so you will get another reply when they have.

Hey @donkey-psa

I'm sorry to hear you are having an issue with the game not launching. First of all, please can you check through the steps in this article here, to see if there's anything you haven't tried yet, just to rule out any of the most common cau...

Hey @KingNightmxre

Can you try creating a new folder to install it to and set that as the install location in the Ubisoft Connect settings?

If that doesn't work, can you let us know how much space you do have?

Hey @MoIester-Dubsky

There's no way for a games sanction system to know if you were force closing your game to get out of a losing situation or for it to be out of your control, so abandon sanctions will apply if you exit during a match regardless if it wasn't intentional or required to fix an issue.

Hey @ImSoCool599

We're unable to help with account issues over the forums but thanks for letting us know you already sent a ticket in. You'll get a reply through there once your ticket is picked up.

Hey @HayVaiLonRa

I'm afraid we can't assist with store issues over the forums, so if you still haven't received your purchase, please reach out through one of the channels below with details of the purchase (uncropped screenshots if you have them) and we can look for the order and see what's happened for you.

...

Hey @d6iablo

Do you also have the "failed to synchronize" message upon launching the game too?

Hey @AORUS2017

Ah OK, thanks for the additional info. Is it working as normal now though (since the issue happened) or are you unable to get people working there again?

We do report everything to the dev team and they try to reproduce issues and see if they can replicate them or find the cause. Some issues just aren't possible to recreate and doesn't seem to affect everyone though, so it's hard to find the cause of them.

No worries @softmark

Thanks @Mevelios. Passed these ones on too!

Hey @Mevelios

I'm unsure if it's intended or possibly an oversight or bug, so I'll forward it to the dev team so they can check this. Thanks for providing some images already

Hey @Asterix201252

The Trello board isn't managed by us (the support team) so not everything is listed on there. We have got them on our own bug reporter tool that only we, the dev team and QA can see.

Glad to hear that @SirHarryPierce. Thanks for letting us know

Hey,

Are you getting an error message that specifies DirectX is the cause of the crash? If so, have you tried just reinstalling DirectX?