Hey @Th3-Shadow
I'm sorry to hear your game is crashing when returning to Washington without having to do a workaround which isn't always an option available to you. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and ...
Hey @WLDrunknMunky
That's interesting to know, and thanks for doing some tests to look into this further. We'll be happy to pass on the video links to the dev team to show them and they can run some more tests on this too.
Apologies for the delayed reply @chacachaca13. I imagine you've already gone on the PTS now but you don't need to delete a character, no.
Hey,
We've got this issue reported to the dev team already but we're currently waiting on hearing back from them on this one.
Hey,
I see the dev team are aware of the issue with the "Taken" recording and we have been made aware of a workaround in the meantime to restart the Manhunt and replay all four mini bosses before General Anderson which can resolve the issue.
Hey @Sheppard8588
I'm sorry to hear you are having an issue with the game crashing often. If you haven't already, please can you go through the steps in this article first of all, to rule out any of the most common causes.
If you still have issues after this, we would need to look into your system files (...
Hey @Legend_ModzYT
We've been unable to reproduce the issue on our side but have seen some someone else who reported this before say that disabling recording softwares solved it for them. So I'd recommend closing any or any background applications you have running.
Hey @CorTeZ667
I'm sorry to hear that your expertise level keeps resetting. Would you be able to capture a video of this happening, like showing it, exiting and relaunching the game, then showing it again, so we can show the dev team what's going on, as I imagine it won't be something they are able to recreate easily on their own account.
Hey @AlpineBrisket
I imagine its probably intended but I'll create a report for it anyway so the dev team can check if that's the intended behaviour.
Hey,
Thanks for your patience and reports 
It looks like this is something that will be resolved in a future update but we don't have more information than that currently. We'll have more information when we receive patch notes for the next update if it's included in that one or see if it is for another consequent update after that.
Hey all,
I see the dev team has asked for the following bits of info now to help look into the cause of the issue so if you didn't receive it, please can you answer these questions and we'll pass on your answers back to them.
Hey @yeou123
Please can you provide more of a description to understand what you have done and what's not happening that's supposed to?
If you can provide a video clip showing the problem too, that would be great.
Hey @Gabriel-Knight
Just to confirm I'm understanding correctly, do you mean you are stuck in the room and unable to go back due to the Steam and unable to go forward too due to the level already being pulled before it crashed?
If you can provide a video clip showing the problem too, that would be great and we'll forward it on to the dev team to show what has happened and they'll try reproducing this.
Hey @ZZ-33
Do you have any friends who are playing the game that can send you a screenshot or a video clip showing what stats they are seeing exactly, and also you take one showing what you are seeing?
We can then send this to the dev team to see if they can reproduce a similar effect with the same gear.
Hey @S-un
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid.
You can also reach out via live chat during times that it is open, and we will be able to reply to you on ...
Hey @csanchez871118
As Grzmot has linked you to the article already for reporting players (thanks Grzmot) just make sure to be careful what you share on the forums as naming and shaming isn't allowed on here. Also, you posted this in The Division 1 forums, so I've moved this to the correct section.
Hey @Pinguin-_
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.
Hey @No-A4
Just to clarify, you mean this happens in round 1 every single time with them, and round 2+ will be fine?
And does this happen every single game?
Hey @Navtz
Thanks for your patience so far and I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it. We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon.
Hey @Arrow_VI
Please continue the conversation with one of your support tickets and let the others close to have this looked into further with you effectively.
@everyone else who is having the issue with the previous rewards not unlocking when receiving the battlepass, this is a separate issue from the original posters issue. That issue is known and you can reach out on a private channel if you haven't already and provide an image of the battlepass highlighting which rewards were not received.
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