Ubi-Froggard

Hey @Lenudaw7

I don't see it being a known issue, so I don't know if it went unreported or if it's due to the game being at this point of the games development life cycle it would be an unlikely thing to receive an update to address this I'm afraid.

Hey @Derwolx

Are you currently using a headset whilst playing the game or a speaker setup?

Are you able to try the opposite to see if the issue remains, or are you able to at least try another headset or earphones (even just earbuds) if you have any, to try and identify what may be causing this for you.

Hey @hllli_1414

We've only seen this issue happen when Calder was killed and unfortunately it wasn't ever patched. Have you got a previous save you can try loading back to before this happened?

Hey @Hawgman63   

I'm sorry to hear your game is crashing when trying to launch it. Please just run through the steps in this article and just see if there's anything you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC. 

If you still have issues after this, we would need to look into your system files (...

Hey @RemcoRam

As azullFR has mentioned and linked above, unfortunately this issue did go unresolved. It was reported to the dev team previously but it wasn't able to be reproduced when testing and so the cause was unfound. I apologise for any inconvenience.

Hey @Haashtom

The "light-fingered" skill is causing key items not to be picked up from looting places where key items should be obtained and it just picks up random items instead. Reloading a save and then resetting the perk before trying to pick it up seems to resolve the issue.

Hey @Tankore93

We have reported this to the dev team previously so they are aware it can still happen and hasn't been resolved but unfortunately it's never made it to a patch I'm afraid. I apologise for any inconvenience caused by it.

Hey @Marcello9202

Ubisoft Connect rewards may not be delivered or appear if there is a connectivity issue at the time. Have you been able to locate it since posting this?

Could you try loading back to one of those other saves please and try collecting it again @Janna198926?

Hey @RobotekReagan

I can see this was reported before but it was not found to be an issue as it's possibly just due to network disruptions or downtime on Ubiservices that the Opals for collectibles are not immediately given and there will be like a queue in that case so it will eventually give the reward.

Hey @gabrispa_

I'm sorry to hear the trophy never unlocked after obtaining the helmet. Unfortunately we don't have a way to unlock this for you on our side and can only suggest trying to proc it again on a new / older save if you have one. I apologise for any disappointment and inconvenience caused.

Hey @Starkweather27

Thanks for sharing the reddit thread. It doesn't seem to have been reproduced on our side or happening for everyone so it's a bit of an odd one to be happening and can't promise there'll be any more updates to address this at this point now unfortunately.

There's no way of us knowing where it came from or why, but it would be up to the retailer who it was bought from to look into it if your friend bought it brand new and sealed and wanted to return it if they don't want to play in English. The retailer would then have to speak with their supplier about their stock.

If it was bought pre-owned it could be someone traded it in who had imported it themselves.

Hey @TotalCHAOS0323

If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Live Chat (when available)

...

Hey @Golfnutt8

Please can you just try disabling the cloud sync option in the Ubisoft Connect settings? The game still has an automatic cloud upload in-game that I believe will still function without it enabled.

Hey,

Just to make sure, you are trying to download the game from the account that has bought it?

And you currently don't have any installed versions / free weekend clients of the game on the console?

Please also try searching on the PlayStation store for the game rather than your library for the game and see if you can click download from there, as if you are checking the library you may be clicking on the free weekend client again which you can't use again currently.

Hey @ligodinho

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid. 

You can also reach out via live chat during times that it is open, and we will be able to reply ...

Hey @tlatoani3

Glad to hear this helped you and thanks for sharing it in it's own thread. Hopefully comes in useful and easier to find a fix for others who happen to encounter it in future.