Ubi-Froggard

Hey,

Just to check, is this the first time any of you attempted to purchase a welcome pack?

Or have you all had it before in a previous season?

Hey @nongenuine

I'm sorry to hear they aren't showing again. Did it resolve itself already or have they been missing for you all week?

Hey @freuzerrr

I apologise for the delayed reply and that you were banned for 2 days, but we wouldn't have been able to remove this regardless, as we can't remove temporary bans. Please also don't jump on someone else's thread about a different issue to raise your own.

Hey @iDontGiveAbuck_

Try clearing your web browser's cache and cookies too. If it isn't working still, please reach out on one of the options below and provide your codes when you do so we can check them.

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We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon if you still haven't had a reply.

Yes, live chat exists. It depends on what your issue is and what region you are in and the time of day you are trying to use it.

The date on your ticket will be the date you updated the ticket and will change when we move the ticket to the correct queue or reply to you.

Thanks for providing these suggestions. If they come in useful for anyone, please let us and others know here to show it helped you

Hey @EDUZ27

This is a known issue and if you still need assistance, we'll need to speak to you through one of these options to look into this and provide the items for you:

Live Chat (when available)

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Probably because yours and your friends skill rating aren't exactly the same. It's all handled automatically so we can't change this for you.

Hey all,

Thanks for your patience so far and I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it. We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon. 

Hey @kai481HP

Apologies for the delayed reply to your thread here. Are you still having this issue currently? Do both you and your friend have the Ubisoft Connect overlay enabled?

Hey @BramB5807

There was a known issue with the servers on 26-Dec and I'm afraid we can't remove temporary bans for abandonment sanctions and they will still apply from disconnecting even if it wasn't done on purpose.

I'm sorry to hear that you got a temporary ban, but we can't remove these and it will apply abandon sanctions if you leave a match.

Hey @igorbarn244

I'm sorry to hear you are unable to launch the game on GFN. Are you still having the issue today? Have you tried a reinstallation of the game?

Hey @Targazikis

Thanks for your patience so far and I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it. We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon.

Hey,

Sorry to hear you are having connection issues on the game. Please can you go through the connectivity troubleshooting found here if you are still experiencing this.

You can also try manually changing the server to a different one by following the steps here if there are others more suitable for your location.

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Hey @XavMad5

I'm sorry to hear you are having an issue with the game crashing. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (...

Hey @leeroy1978

The info azullFR has mentioned above should help with this but please let us know if not.

Hey @Vlad_003

The dev team are aware this issue still exists but haven't released any updates to address this specifically. I apologise for any inconvenience it causes.

Thanks @djon520. I'm afraid we wouldn't be able to unlock trophies for you manually but we'll make the dev team aware this has happened. I can't promise any updates for the game at this point that would address the issue, and can only recommend trying to do the objectives again on a new save if you wanted to try unlocking them again.