Ubi-Froggard

Ubi-Froggard



21 Dec

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @TheBadPilot_

I've moved your comment from a thread in Rainbow 6 Extraction forums to it's own thread in the Rainbow 6 Siege section. Please keep an eye on which game forums you are browsing when replying to or creating threads.

First of all, please can you check through the steps in this article ...

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Hey @UpmarketTrain79

Apologies for the delay getting back to you here. If you still need assistance, please can you reach out via one of the following options so we can look into this for you, as we can help unlink it fully for you but not over the forums:

...

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Hey @KALI_HUALI

We're not able to remove temporary bans or add you to a whitelist. I can't see what your behaviour was myself but the same rules apply to everyone. You can read through the code of conduct if needed.

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Hey @eta-10ghost

Is this a disconnection error message when trying to play in a group online or even when you play solo?

What error message / code are you seeing please?


20 Dec

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @pitok13pitok

As you can see from the other thread you mentioned, this wasn't a known issue and it started working for the original poster after they progressed in the game a bit further.

Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Apologies this never had a reply back when it was a new post. If you have this issue, try unplugging any additional controllers or USB devices you have connected which you don't need whilst playing.

The original post also mentioned it happens if left for a while. Obviously you can try to avoid that by just not leaving it and if it does happen, a reload of the game should resolve it I would imagine.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Baffo04

If you have the light-fingered skill, try resetting this skill first (and don't upgrade it) as there is a known issue with this causing it to happen with key items.

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    Ubi-Froggard on Support Forums - Thread - Direct

Thanks for trying the troubleshooting and the video. As mentioned above, the dev team are still aware of issues where this can happen but unfortunately we don't have any info on if there will be any additional patches unfortunately.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

We have reported this issue already but unfortunately there was never a cause (and therefore a fix) found unfortunately. I apologise for any disappointment or inconvenience caused from this.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Philos89

It looks like this one just went unnoticed and unreported as I'm unable to find one for it. I'll still log the issue so the dev team have at least been made aware of it but I apologise that this is unlikely to receive any further update to resolve it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @dominantboy

I couldn't say I'm afraid. It's the dev teams decision of what they wanted it to be and the support team like myself aren't involved in the development of it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

The bow was originally listed as a predator bow but was intended to be a light bow and was changed in patch 1.2.0.1.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

We have reported this previously but as the dev team had very little data to be able to go off, they weren't able to find the cause or apply a fix for it before the 1.6.2 patch unfortunately. I apologise for any inconvenience or disappointment caused from this issue.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Ma0ad

Can you try the suggestions above? If you do have the light fingered skill, there is a known issue with that preventing things like this being picked up so it could be that you just need to reset the skill and that also fixes it if it is that.


01 Dec

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @afewscarsmore

As I referred to previously, this was unlikely to be changed with the latest patch due to other issues that would have a higher priority to resolve than a cosmetic issue which doesn't have an impact on gameplay and progression I'm afraid.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @guest-bAtrIGZG

Do you have the Light-Fingered perk? If so, please try reloading your previous save and then resetting the perk before looting, as there is a similar issue being reported in ...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Do either of you have the Light-Fingered perk? If so, please try resetting the perk, as there is a similar issue being reported in this thread that has found that to work, so just want to know if it's the same thing causing this. Please let us know if that helped.


30 Nov

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @liad120

I can see the issue was unable to be reproduced when tested again so unfortunately it isn't something they were able to address. As it doesn't seem to be happening for many players and if they're unable to see it happening in testing, there's not really much they can do to identify the issue unfortunately.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ks_513

Thanks for sharing this workaround on the forums. Hopefully it will come in useful if anyone else encounters it in future 🙂

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Wiedzmin_2004_

I found the report we gave the dev team following your report of this but it seems they were unable to replicate it themselves so weren't able to work on this unfortunately.