Ubi-Froggard

Hey @wise_kserkso

I believe it should be these operators on each side. If it hasn't unlocked yet, I can only suggest going through them again in case you missed one or it hasn't counted for some reason.

Attackers:
ASH
THERMITE
MONTAGNE
TWITCH
BLITZ
IQ
SLEDGE
THATCHER
FUZE
GLAZ

Defenders:
CASTLE
PULSE
ROOK
...

Thanks for the images @Terriq. If you haven't already, the only thing we can suggest at this time would be to go through the connectivity troubleshooting found above to make sure you have done everything you can on your side too.

Hey,

As @LordLabeeb mentioned, it's not currently supported for triple monitor but we have passed on the feedback and requests that we see about this, so hopefully it will be something the dev team consider adding in future.

Hey @ZYZZ_955

We're unable to promote the use of VPN's as they can be used to gain advantage in some situations. You would also have to consider anti cheat system (BattlEye), so you may want to ask their support: (https://www.battleye.com/contact/) about that if it would be picked up.

Hey @Slim_Fafane

If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Live Chat (when available)

...

Hey @DevHellcat

If you still need assistance, we'll need to speak to you through a support ticket to look into this. You can contact us directly on the links below: 

Live Chat (when available)

...

Hey @n0rie9a

Newer versions of Ubisoft Connect are no longer supporting Windows 7. This is following the announcement that Microsoft too will no longer be supporting the OS officially.

There are no plans to reinstate Windows 7 support for Ubisoft Connect going forward. I apologise for the disappointment or inconvenience caused by this announcement.

Your games will remain accessible on your Ubisoft account and as a workaround, players should be able to install an older version of Ubisoft Connect to use on their Windows 7 PCs.

- Go to Ubisoft Game...

Hey @Pharohe

If we can see that disconnections were happening due to confirmed server degradation, we may be able to replace the boosters for you. Please reach out through a support ticket or live chat so...

Hey @ItBeMeSometimes

I'm sorry to hear you had a temporary ban. Part of the reason we are unable to look into temporary bans, is due to the amount of time it would take the team who can look into bans to do so and get a reply back from them, it would have likely already expired.

Hey @KalenTheMango

Thanks for sharing what has worked for you. If anyone else finds the fix above works for them too, please let us know.

Hey @UnDed_Desperado

I'm sorry to hear your game isn't launching. Please could you try uninstall the game and Ubisoft Connect, then create a new Windows Admin account on your computer. Once you have done this, log in on that new account and reinstall Ubisoft Connect and the game. If you can try installing them on a different drive to before, please also try doing this. 

Could you post an image of the exact error message if you still have the issue after this?

Hey @liad120

I'm sorry to hear that something is showing on the screen that shouldn't be still. Unfortunately, I can't say if it will be resolved or not. As you mentioned, there will be a time coming where the game stops receiving updates and when that happens, some decisions do need to be made by the dev team on which issues they can continue to look into resolving before then. I hope it can be sorted for you.

Hey @DeM0NiCcRuShEr

If you contact us on one of the methods below, we'll be able to look into your account history and see if you had it, if it was removed, or if it's still showing for us and just not showing for you for some reason.

...

Hey @Hundass

Glad to hear that resolved it for you and thanks for letting us and others know here that it did