Ubi-Froggard

Hey @IISYNll

We can't allow cheater reports on the forums as it goes against the rules of the forums for naming and shaming so the video has been removed from the post. Please submit them via a private channel if you wish to do so again in future.

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Hey @svaage70

The dark zone is a multiplayer section only, it can't be played completely solo.

Hey @Mr-Norway

We'll need to speak to you through a private support ticket to look into this and be able to discuss what we can see is on your account. You can reach out on the links below: 

Live C...

Thanks for providing the answer already @V1rtualzZ

No worries ...

Hey @r_-_

Thanks for reporting this and the image. I'll let the game team know so this can be tested and looked into to see if they want to change that

Hey @MidniiteMayhem

I understand what you are saying from the description enough, but as this isn't something being reported by others, and like you say, hasn't been picked up by QA either (yes we do have that), then please could you provide your system specs and a video or screenshot of what is happening so we can forward this on with the report we send them when we ask for it to be looked into?

Hey @Mr-Norway

Do you perhaps have multiple accounts that you could have referred them on a different one? An email will be sent to confirm your rewards have been granted to your account, so can you locate that and see if it's the same email you are using to sign into Ubisoft Connect now?

Hey @LittleBullSheit

I'm sorry to hear you have lost out on a lot of currency due to the crashes. I think awarding the currency in between tasks is a good idea. I can't promise changes will be made to that, but I will forward the suggestion to the game team and explain why that would be beneficial.

If you would like any help with troubleshooting the cause of the crashes, we would ideally need to look into your system files (...

Hey @nongenuine

Thanks for sharing what has worked for you on preventing crashing and stuttering with games. We often suggest to run Ubisoft Connect and the game .exe file as admin too and know firewalls can sometimes cause issues with games, but we're unable to provide troubleshooting within those or suggest disabling them to see if they are causing a problem, so thanks for letting players know what to try doing in Windows Defender.

Hey @d1sterzblade

Have you tried reinstalling Direct X or running the game as admin?

Hey @Nessa_Arnatulie

I'll add to that to our report on this so it can be checked too, thanks!

Hey,

Let us know if you've provided your save file through a support ticket as mentioned above by Ubi-MrM and we'll make sure to grab those and forward them on to the dev team if they haven't been already.

Hey @anel933

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

Another good thing to try is to close Ubisoft Connect, go to your cache folder in your Ubisoft Connect directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you still have issues after these steps, please can you provide your system specs too?

Hey @carysam

Please could you let us know if you see any error messages and what they say exactly when trying to sync?

Also, when you say "loading the save can't get any new gaming process compared with latest local save" do you mean you can load the save game, progress in the game a bit, but it just doesn't save after you exit the game?

Hey @Humility925

Thanks for the image. I'll forward this to the game team to look into that and hopefully get it corrected

No worries @AORUS2017, thanks

Thanks for the images and report of this too @DocSholto. I've added them to our report about this for the dev team to look into

Hey all,

Thanks for your patience whilst this is being looked into. A fix is planned for a future update but I'm afraid I don't have a date at this time and I understand the workaround mentioned in this thread isn't ideal but hopefully it won't be much longer for this to be resolved.

Hey @GameOfTitan

I understand, thanks. You can try just verifying the game files rather than a full reinstallation.

In Ubisoft Connect - Select "Properties" located underneath the "Play" button and then select "verify files"

If you still have an issue with it, could you upload your save files somewhere we can access them or send them to us through a support ticket / live chat ...

Hey @moeri271

We are aware of an issue where Anno 1800 will not launch with some Nvidia graphics cards on certain resolutions. 

The issue was identified for Nvidia RTX 2070 and 2080 with 1080p and 1440p resolutions in conjunction with DirectX 12.

We are currently investigating the issue but that's the only graphics cards we are aware of it happening with and a workaround is to launch the game with DirectX 11 instead, so maybe this will also help with yours.