Ubi-Ginge

Ubi-Ginge



25 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Sorry for our delay in responding to you Slicklu.

This has been forwarded to the relevant team for investigation.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi all!

Whilst there is no visible icon, it's still active.

This is currently being investigated.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey Fae_Dravin!

The game team are currently looking into this.
Out of curiosity, do you know roughly how far away Lucky was when the kill happened?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Zydyk!

We're sorry to see this is happening.
When did you first notice this?
Would you be able to share video footage with us?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Sorry for our delay in responding about this.
Would you be able to share a screenshot of this as well @InfinityRequiem?

I've passed this information on to the relevant team to look deeper in to.

24 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey!
Does this only happen under certain circumstances, or each time you try?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
This is currently being investigated.
Regretfully we have no information on an ETA, but it is being looked in to.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey Funkengreuven!
Does this still happen if you run Uplay as admin?

11 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
If this does happen again, can you set up a case on our support site and upload text copies of your DXDiag and MSInfo files so we can look into the cause of the crashing.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
When you say the support site doesn't work, were you getting errors logging in or creating the case?

In order to look deeper in to this, the dev team would need to look into your system setup, which would include you uploading text copies of your DXDiag and MSInfo files.

I have set up a case on your behalf. Can you please upload the requested files to your case.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Thanks for confirming
I've informed the game team about this
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey S_Kleer!
Is it only the notifications about explosions that this happens with?

10 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Sorry for my delay in getting back to you Xoulous!

Can you set up a case on our Support Site and upload text copies of your DXDiag and MSInfo files so we can look deeper into this.

09 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi robains!

When the game crashes, do you get any particular error message/code?

Do you still get a lot of crashes after going through the steps in this guide?

08 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey Dr_Bacon1!
Are you asked for an activation code after verifying the game files?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Do you both experience this with multiple resolutions?
Can you let us know the resolutions this happens with please.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Sorry for our delay in responding to you tifik2.
The error you posted usually suggests that one or more of the game files is corrupt/missing.
It could well be that the download is the Uplay making sure that the game is installed correctly.

Are you able to run the game offline after verifying the game in Uplay? (Please note that verifying the game will download any missing/corrupt files)

17 May

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey Operators.
If you're experiencing sound issues, can you answer the following questions please -

Does it happen on specific maps? What maps have you noticed these audio issues on?
Do you use WiFi or LAN connection?
Did you notice the issue only on the replay cam playback? Live in game? Or both in game and on the replay cam?
What happened prior to the audio issue occurring? (Did you equip a certain weapon? Did you walk a certain way? Clips are helpful!)
Can you describe your audio set-up? (Plugged in the monitor, plugged in the controller, using a home cinema system, set of speakers, etc)

If you could also share video footage of it happening, that would be awesome.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Thanks for the images DroopyBeagle
We've manually unlocked the Operator challenge