Ubi-Ginge

Hey!
So we can look deeper into the cause of this, can you please contact our support team directly with copies of your DXDiag and MSInf... Read more

Hi Johnny_Funk & TRUP3486!
Sorry for our delay in responding.
Can you go through the steps in this link, especially the part about port forwarding, and let us know if you're still having the same problem.

Hey!
Can you also install the windows updates and let us know if this is still occurring.
Also, what graphics card are you using in your setup?

Hey itsAnju!

Can you go through the steps found here, especially the part aobut port forwarding. this should make sure you're connected to the right server for your location.
I have passed your video clip on to the game team for further investigation.

Thank you for reaching out to us about your issue.
We are currently looking into this issue.

Sorry to see that this is happening for you.
The details of the affected accounts have been passed on to the team looking into this.

I realise that photos and screenshots have been posted here in the thread, but would any of you be able to post video footage of encountering this? We can then get this passed on to the relevant team

Hi KomendantPL!

Would you be able to share video footage of this with us. We can get this passed on to the dev team for investigation.

Hi Ranger_Logan!
How long have you been experiencing this?
Would you be able to share screenshots/video footage of this?

Hey Tenebrous22
Would you be able to provide more details on this?

Hey SerjTargaryen!

The dev team have been made aware of issues with the leaderboards, and they're currently looking in to this.
We apologise for the inconvenience.

Thank you for reporting this issue to us.
We have forwarded this for investigation.
To help with the investigation please provide the following information:

What level were you when experiencing the issue?
Were you in a group when the issue occurred?
Did you have any directives active?
Did the issue occur on a boosted character?
What is your season level when the issue occurred?

Sorry for our delay in responding YNaoth!

Is the game still running fine after moving it onto another drive?

@Archworld
Do you currently have the game installed on the same drive as your OS, or is it on a different drive?

Hey Puppet_mast3r and kith_kanan13!
Sorry to see you're experiencing this.

Whilst another player is currently looting it, there wont be an interaction until he is finished.
But from the video footage, it's clear to see that there is a long gap between the last player looting it, and you being able to.

- When was the first time you have noticed this issue
- Have you encountered any DELTA errors?

Hey Noxicon77

Would you be able to share videos showing this.

Hey Lend0san!

When you get a chance, can you update your support case with the requested images and footage?
- An image showing CPU utilisation in Resource Monitor while running The Division 2.
- An image showing the video settings in The Division 2.
- A video showing the gameplay/performance you experience in The Division 2.

Hey OtterNas3n!

If you're still getting this error, can you go through the steps in this link, particularly the part about port forwarding, and let us know if you have the same problem.

Hey Agents!

This is still being investigated at this time.

Hey S3lll!
Sorry to see this is happening.

Can you share screenshots showing your graphics settings with us on your case.
Can you also upload updated copies of your system files.

Hey MerlinsDragon1!

Thank you for reporting this issue.
We have forwarded this for further investigation.

Hey Mr_r1ngm4ster!
How long has this been going on for?
Can you share screenshots of this with us.