Ubi-Ginge

Hey SpintShadow
We're not seeing a copy of The Division linked to this account. Can you double check you're logged in to the correct account.

Sorry for taking so long to reply.
Would either of you be able to share video footage of this with us

Hey shahviki09!

Can you go through the steps found here, especially the part about port forwarding. Please let us know if you still face this problem after that

Sorry for our delay in replying here.
Could one of you experiencing this share video footage or screenshots of this?

Hi Hassan_lol098!

These are the minimum requirements for the game -
Processor - Intel Core i3 3220 @ 3.3GHz or AMD FX-4130 @ 3.8GHz (SSE 4.2 support or higher and AVX required)
RAM - 6 GB
Video Card - NVIDIA GeForce GTX 600 (2 GB), AMD Radeon HD 77870 (2 GB) or Intel HD 520
Sound Card - DirectX-compatible Sound card with latest drivers

If you meet the requirements and have issues, just let us know and we can assist with getting it running as it should be

Hey TTV_7HIGH!
Pleased to see you're back up and running as you should be

Hey IaNLuTnl

Would you be able to share video footage of this so we can get it passed on to the game team

Hey trouble173

Do you know if they are able to hear you?
Is voice chat always like this, or are you able to communicate in it sometimes?

In order to play the game, you would need a Vulkan compatible GPU

Hi all!
Are you all still getting this error?

Hi NT_KOBRA_DUBZ
Do you have the same problem if you launch Uplay with admin rights and then install the game?

Sorry to see you're experiencing this.

Can you go through the steps in this link, especially the part about port forwarding.
If you still have the same problem after this, can you please let us know.

Hey TheRobin-_-!
We've passed this information on to the relevant team

Hi olief1!
You may get this if you are logged in to an account that does not own the game. Are you logged in with the correct account?

Hi MXKLLY!
There seems to have been an issue with the image.
Can you upload the image to a hosting site (Example - IMGR) then share a link to it here on the forum.

Originally Posted by Zack_JS
Whenever I start the game, there is always a black screen and nothing else happens and I can't close the game too when it's on that screen, I can only close it through the manager, since my PC is all updated from the operating system, drivers and the video card.

When this happens, do you hear game sound as well?
Can you try the following steps and let us know if you are still just getting a black screen -
... Read more

Originally Posted by Nizam362
When downloading the game and trying to open it, I get an error, because I am missing a file, apparently called "vulkan-1.dll". I have uninstalled and installed the game three times already, because it tells you that it is the way it would be fixed, but the same file is always missing and I remain the same. I need help, or at least they tell me that I'm not the only one that happens

We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error.
Please ensure your Gra... Read more

Hey MrAang2!
Sorry to see you encountered this in game
Can you contact our support team directly regarding this.
When doing so, can you include as much information as possible, including video footage if possible.

Hey Jaxetly!

Which GPU do you use?

Sorry to see you're experiencing this when trying to play Hyper Scape
Can you go through the steps suggested by Ubi-Viral and let us know if you still experience this.