Ubi-Gizmo

Hey there @xxshadowcommand, thanks for taking the time to get in touch, I understand there are quite a few issues for the GR9 LMG and I appreciate the screenshots. I want to assure you that the development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this will be posted in our ...

Hey there @Jacques_JP and @Xencsi, thank you both for taking the time to get in touch and for letting me know about this. I have recently come across another user who also reported this problem, seems there's definitely an issue. Could one of you please provide a short video showing you meet the conditions but the challenge not completing? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us anot...

Hey there @echolecter and @Noxious81, thank you both for taking the time to help out here, I greatly appreciate it! That sounds like a great way to check.

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Hey there @souldestry91, thanks for taking the time to get in touch and for sharing that video, I'm sorry to hear that you've been encountering issues trying to complete The Sumit Effect Expert Challenge on The Division 2. I will gladly take a closer look into this for you.

Could you please first provide a short video showing that you cannot complete the challenge? Please ensure the video shows you clearly meet the requirements. You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you...

Hey there @drakesrun, thanks for taking the time to get in touch, I'm sorry to hear that you've encountered a framerate bug while playing on the Google Stadia. I do not believe we're aware of any active Stadia framerate issues, therefore could you please try ...

Hey there @xcel30, thank you for taking the time to get in touch and make this report. I'm sorry to hear that certain icons are replaced with a rainbow text stating "ERROR". I'm afraid that the screenshot you shared is unavailable for me. Could you please share this again and let me know what platform you're playing on?

Hey there @e-m-p-i, thanks for taking the time to get in touch, I'm sorry to hear that you've been experiencing issues applying dyes and changing the appearance of the heartbreaker kneepads. I have taken a look into this from my side and I can confirm that our development team are currently investigating the problem. 

 Further updates regarding this will be posted in our ...

Hey there @benbellebillie, thanks for taking the time to get in touch. I am sorry to hear that you're being placed on the wrong datacenter while trying to find a match on Countdown.  I would recommend you run through our connectivity troubleshooting in this article and ensure you have completed all the steps. These steps can help rule out many of the common causes for connectivity-related issues.

If you have any furt...

Hey there @wojokol_, thanks for taking the time to get in touch. I am sorry to hear that you were charged multiple times for a single order. It's likely that this payment did not go through and that it actually failed. The charges on your bank were likely in a pending status. As it has been a few days, could you please let me know if this is still the case? As our teams will gladly take a closer look into it for you.

I would also recommend you take a look into our article about ...

Hey there @primodesangre01, thank you for getting back to us. I understand and I want to apologise for the inconvenience caused here. I want to assure you that our development team are aware of these DELTA-01 and 03 error messages which have become a lot more frequent since TU15. Our teams have mentioned this in our ...

Hey there @sirius_tenzo, thanks for getting back to us and answering those questions. Have you gone through the troubleshooting steps previously shared by my colleague? These steps can help rule out many of the common causes for technical-related issues. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @iel0, thanks for taking the time to get in touch. I am sorry to hear that you have been experiencing more frequent crashes on The Division 2, and that you're now unable to pick up medkits. Could you please let me know what platform you're playing on? Could you please also provide a short video showing that you cannot pick up medkits? As I do not believe that we have had reports of this before. You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

Hey there @Noksolis, ...

Hey there @Disavows, thanks for taking the time to get in touch. I'm sorry to hear that your agent went missing, thanks for sharing that informaiton. I have gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out!

Hey there @badgerbravo, thanks for taking the time to get in touch. I am sorry to hear that you've had a poor experience with The Division 2. I have taken a look into this from my side and I can confirm that our development team are currently investigating the problems caused by the recent patch. 

 Further updates regarding this will be posted in our News and Announcements section.

To help ensure your connection is optimal, I  wo...

Hey @LOKGOMAX, at the moment, we can only provide support on this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help investigate this further.

Alternatively, you are welcome to create a support case on our Ubisoft Support Website. Here, y...

Hey everyone, thanks for the further comments here, I can confirm that our teams are aware of issues when extracting on Countdown.  They are currently hard at work looking into it. Further updates regarding this will be posted in our News and Announcements section.


Our teams have also shared a potential temporary workaround for this infinite 100% loading screen: holding ESC key on keyboard, B button on Xbox or Circle button on PlayStation should solve the problem.

Thanks for helping out here @adrian-11! That's a great tip.

@POWerMADness -For any assistance on how to check any monitor-related settings I would recommend you r...

Hey there everyone, thank you for getting in touch. I understand with the release of TU15 that sessions have become a bit more unstable. I want to assure you that our development teams are aware of these issues and more frequent DELTA codes. They are currently hard at work looking into it. Further updates regarding this will be posted in our News and Announcements section.

Another way you could potentially optimize your system in the meantime is by going through our ...

Hey there@sock_monkey, thank you for taking the time to get in touch. I'm sorry to hear that you've been experiencing problems using Spotter with the Heartstopper gear. Could you please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.