Ubi-Gizmo

Hey there everyone, I completely understand any disappointment caused here and I want to assure you that the development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this issue with the encryption keys will be posted in our News and Announcements section.

It seems that only the session owner will receive the encryption key after completing the Manhunt in a group. Therefore as a potential temporary workaround whilst our teams continue to investigate, we would recommend that you try to reset the progress and redo the Manhunt.

If anyone has any further questions or experiences any other issues, please do not hesitate ...

Hey there @mangafan_51, thanks for taking the time to get back in touch. That's a great question and I appreciate you taking the time to break that down for me. If possible, could you please provide a short video for me demonstrating the difference with the stats in further detail? 

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site....

Hey there @quinch1199, thanks for taking the time to get in touch and for asking this question about the Dare LMG, I've gone ahead and forwarded this over to our teams so they can take a closer look. As soon as I have some further information I'll get back to you and share an update.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out. ...

Hey there, as mentioned by my colleague, it would be appreciated if anyone who believes they have encountered this issue could share a short video or some screenshots demonstrating a before and after. As we do not believe that your agents should be able to switch out from the hardcore mode.

The clip could be directly uploaded to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. A video demonstrating this occurring will greatly assist our teams.

If anyone has any further questions or experiences any other issues, please do not hesitate to reach back out.

Hey there @joan_sa, thanks for taking the time to get back in touch and answer those questions. I'm afraid that it's not currently possible to recover hardcore agents. We want to sincerely apologise for the inconvenience caused. I have also taken a further look into it from my end, and our teams are currently aware of a few persistent DELTA errors.

To help reduce the frequency of these error messages going forward, I would recommend that you go through ...

Hey again @sock_monkey, thanks for getting back to me and sharing that video, I appreciate it! I have taken a further look into this from my side and I can confirm that our development team are currently investigating the problem. The issue should be now fixed and available in the next patch TU15.1. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @ConfusedRaccoon, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing some connectivity issues when trying to play The Division 2. We're not aware of any active problems that would be causing this.  I have also just looked into it from my end, and I can confirm that as of 13:09pm on the 25th of May, that all of our Division 2 servers and services are running as intended. Therefore I would recommend you run through our connectivity troubleshooting in this article and ensure you have completed...

Hey there @stevihglavies, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing issues with the "Ongoing Directive" set piece. Could you please elaborate on this further for me and explain the issue? I have looked through the video but I'm afraid I'm experiencing difficulty understanding the problem.

Once more information has been shared here, I will gladly look further into getting this forwarded over to our development team. If you have any further questions or you experience any other issues, please do not hesitate to reach ...

Hey there @silent___sniper, I've taken a look into it from my end and I can see that your case has been updated further and also resolved. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @s-skins-s, thank you for taking the time to get in touch. I understand there are a lot of issues you have mentioned here. Can you please ensure you create a separate thread regarding each problem you're regularly facing? This will help avoid any confusion, and it will help us keep a better track of any ongoing investigations. I would also recommend that you look into our Known Issues section, as some of the problems you have listed may end up there. 

Regarding the Catharsis mask, we're...

Hey there @suspiciouspixel, as per my colleagues' last reply, our teams are actively looking into it. You can find this listed along with our other ongoing investigations in our ...

Hey there @rulinuss, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing issues launching The Division 2 through Geforce Now. I understand it has been quite a few days since you made this post, are you still experiencing issues?

If so, could you please reach out and create ...

Hey there @Gsio6, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing issues launching the Division 2 after your Ubisoft+ subscription ran out. I have gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem.

Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out! ...

Hey there @metal_greg, thanks for taking the time to get in touch. I'm sorry to hear that it seems like certain things have been nerfed in the countdown gamemode. I will gladly investigate this further. If possible, could you please provide a short video showing this in action? 

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

A video demonstrating this occurring will greatly assist our teams. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @pt_frizzer, thanks for getting in touch. I understand, and as previously mentioned our teams are actively investigating these issues and they're constantly trying to reduce the frequency of these crashes and freezes. That said, it is important to note that every PC system is unique, and there are many factors which can cause crashes. For example, one user may experience crashes due to a third party system protection software preventing the game from utilizing all of the necessary game files. Another user may find that their drivers are outdated, and after updating th...

Hey there everyone, thank you for the further discussions here. If you haven't already, I would recommend that you take the time to go through the troubleshooting article previously shared, as the steps included can help reduce the frequency of crashes and freezing.

Our teams are still investigating these persistent issues and I'm afraid we do not have any updates to provide.

Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.

If anyone has any further questions please let me know and I will do my best to respond to them.

Hey @noxious81, it's always great to see you helping out members of the community, thank you for taking the time to do this!

@Djoetje - If you have any further questions or you experience any other issues, please do not hesitate to reach back out. ...

Hey there @daniel_tanks, I'm sorry to hear that and thanks for getting back in touch. If you are able to share a video, that would be greatly appreciated as it will greatly assist our teams as they investigate it further. In the meantime, if you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @superduy973, thanks for taking the time to get in touch about these Manhunts. I want to assure you that our teams are aware of several issues with these Manhunts, and they are currently hard at work investigating them. You can find this listed along with our other ongoing investigations in our ...

Hey again @wimpmiester, thanks for getting back to us. Please let us know if you pass this point and still experience problems.

@N3mB0t - Thank you for the assistance...