Ubi-Gizmo

Hey there @patchkno, thank you for taking the time to get in touch and for breaking down your situation. I completely understand the annoyance caused here and I'm sorry to hear that you're missing some of your old exotics. I've taken a look into it from my side and we're not aware of any issues which should cause these types of problems. The servers will sync with your last-gen character and you should have your stuff transferred over. In this instance, it sounds like you might have been playing on a different Xbox account at the time when you played through on the Xbox On...

Hey there everyone, I understand that crashes have become more frequent recently and I want to apologise for the inconvenience caused. Our teams are actively investigating these issues and they're constantly trying to reduce the frequency of these crashes and freezes.

Whiles our teams look into this, could you all please ensure you have gone through this technical troubleshooting article for me? As these steps can help rule out many of the common causes for technical-related issues. I understand ...

Hey there @xcel30, thanks for getting back to me and sharing those further images. Could you please elaborate further on the name of the guard skin which states "missing texture"? for me? What's the full skin name?

I also just want to check here, did you follow the steps in this technical troubleshooting article? If not, I would recommend ...

Hey there @meetmylingus, thanks for taking the time to get in touch. I'm sorry to hear that The Division 2 has been crashing repeatedly for you. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions to try and remedy the issue such as verify your game files, but we must cover everything in the art...

Hey there @agt_z, thanks for taking the time to get in touch. I understand that the Ammo Dump Holster is missing from the Expertise menu. I want to assure you that the development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this will be posted in our News and Announcements section.

Additionally, If you have any further questions or other issues you would like to ...

Hey there @arnudswazaneger, thanks for getting back to me and sharing that information. it's important to note that we can only assist further as long as we're talking to the account owner of the account which is experiencing issues. In this instance, I would recommend the owner of the Ubisoft account reach out and ...

Hey there @arnudswazaneger, thanks for getting in touch here. To elaborate further on my previous comment, the icons of certain side missions and missions will be different depending on the type of mission and what it entails.

Hey there @arnudswazaneger, you can find out all the answers here regarding the friend referral program here. I do not believe that the version purchased will make a difference regarding the friend referral scheme. Once referred, you must complete 3 missions together in co-op in order to receive rewards. Could you please elaborate further on how your friend is...

Hey there @kylite, thank you for taking the time to get in touch, and letting me know about this issue, I appreciate the screenshot. I have taken a look into this from my side and we're not aware of any active investigations regarding any similar problems. Thererfore could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several ...

Hey there @b0bachef, thanks for taking the time to get in touch and for letting me know about these two issues regarding Countdown and the Chill Out mask. I want to assure you that our development team is aware of this and that they're currently looking into it.

You can find both of these problems listed over on our ...

Hey there @mystic-dude, thanks for taking the time to get in touch. I understand there have been quite a few issues recently with TU15 and I want to assure you that our teams are aware of them. Regarding the first issue and topic title about the Manhunt, this is something that our teams are actively looking into. It seems that the encryption key is only provided to the session owner. So whilst our teams continue to investigate we would recommend that you reset the progress and redo the Manhunt.

You can find our ...

Hey there @nedgamer63, thanks for taking the time to get in touch, I'm sorry to hear that you have also been affected by these issues. I appreciate that you have already performed some troubleshooting steps, I just want to check here, did you follow the steps in this technical troubleshooting article? If not, I would recommend you go through it....

Hey there @SamuraiPanda17 and @mikewg85, thank you both for the comments here. I've just looked further into this from my side and I can confirm that the team have mentioned that this is as intended. Certain missions can have different icons. One example of this is regarding the DZ intro missions, these will not have a side mission icon either.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @ShuggyK and @PT_Frizzer, thank you both for the further comments here. I completely understand, I want to assure you that our teams are still investigating the problem and it's still listed in our ...

Hey there @brohoodman, thanks for taking the time to share your findings here, I'm glad to hear that adjusting these system settings has helped reduce the crashes for you.

Please note that Ubisoft cannot promote the use of modifying the bios as a workaround. Everyone is welcome to try any suggestions but would be doing so at their own risk, and Ubisoft Support will be unable to assist regarding any issues that may result from modifying their system.

@DrKingShultz - I'm sorry to hear that. Have you followed the s...

Hey there @virtuj, thanks for taking the time to get in touch and for reporting both of these problems for the DARE weapon, I will gladly take a closer look into it. If possible, could you please provide a short video showing both of these issues in action? 

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

I also want to assure you that we've already received...

Hey there @unhingedpigeon, thanks for taking the time to get in touch and thank you for sharing that screenshot. I'm sorry to hear that with the recent update you've noticed lower poly textures appearing more frequently on the PS4 PRO. I would gladly investigate this further. If possible, could you please provide a short video showing this in action?

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another wa...

Hey there @kizzarze, thanks for taking the time to get in touch, I'm sorry to hear that you've been experiencing some issues with Twitch Drops. Can you please elaborate on this further for me? Which drop have you not received?

It is also important to note that we recently experienced an issue with Standard and Legacy caches as they were not dropping as intended, this issue is now resolved and you should have received what was missing.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @Lagunist, thanks for taking the time to get in touch, I'm sorry to hear that you've been experiencing frequent crashes on The Division 2. I want to assure you that our teams are actively investigating and trying to remove these persistent crashes. In the meantime, could you please go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for performance-related issues. 

If you have any fu...

Hey there @desrocchi, thanks for taking the time to get in touch, I appreciate the video and I'm sorry to see that your character was forced backwards while playing. That looks very strange. Could you first follow the steps in this technical troubleshooting article? I would recommend you go through it. As these steps can help rule out many of the...