Hey there @imagine_brata, as per my colleagues last reply, it would be greatly appreciated if you could share some clips demonstrating what this looks like in-game. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
Hey there @sasorisan1, thank you for taking the time to get in touch. I'm sorry to hear that you experienced issues with an older console and now you're using a different one. I'm afraid due to the way save data in The Division 2 is tied directly to a player's account ID inside the database, there is no way to transfer character progression from one account to another.
If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
Hey there @oldmatejs, thanks for taking the time to help out here! I appreciate it.
Hey there @bigzebler, thanks for taking the time to get in touch. I'm sorry to hear that you're experiencing issues trying to complete Pier 26 on The Division 2. This is something we have had reports of in the past, and we will gladly take a closer look into this. Could you please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site.
If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
Hey there @darquo, thanks for taking the time to get in touch. I understand that you recently purchased the season pass but realized a newer one was launching later this week, I am afraid we're unable to help with any workarounds here. If you would like us to look into potentially refunding the content, we can investigate this further. If that's the case, could you please reach out and create a case through the Ubisoft Support website? Here, one of our specialists will be able to take a closer l...
Read moreHey there @obsidian-7, thanks for taking the time to get in touch. To install any of our store-bought PC games, they can be downloaded through the Ubisoft Connect client. You can find our link to the client here.
Once downloaded and logged in, you should be able to start your download for The Division 2. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
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Hey there @tom_jetland, thanks for taking the time to get back to me. I'm glad to hear that this was indeed the cause and that it wasn't a bug. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
Hey there @n3mb0t, I really appreciate you taking the time to help out here. Thank you!
Hey again @desrocchi, thanks for taking the time to get back to me so soon! I understand and I appreciate the extra info. I would recommend you proceed further with that troubleshooting article. Fingers crossed you don't experience it again.
For anyone else who comes across this thread and has just experienced one of the two issues mentioned above, could you please let me know and share either some screenshots or a video demonstrating the problem in action? Please also let me know what platform you're playing on.
Hey there @desrocchi, thank you for taking the time to get in touch, I am sorry to hear that you encountered two different bugs while playing The Division 2, I appreciate you taking the time to capture videos demonstrating the issues.
I just want to check here, have you gone through the steps in this technical troubleshootin...
Hey there @kevoroid, I do not believe that it's possible, I'm afraid. I have also taken a look into it from my end and I am afraid we do not have any updates to share. That said I want to assure you that our teams are thoroughly investigating the problem and they are working hard on it. We are continually monitoring the issue from our side and as soon as further information can be shared, we will post below and share an update.
Hey there @tom_jetland, thanks for taking the time to get in touch. I'm sorry to hear that the cluster mine cooldown seems different depending on whether or not you're in the firing range. I believe this is as intentional, as it gives players more time to test out the item in the firing range. That said I will gladly get this checked for you.
Could you please provide a short video showing the difference in timing? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site.
Hey there @effercer, thanks for getting in touch. I understand why you would like to see The Division 2 support Linux. I have gone ahead and forwarded this feedback over to our teams. For any updates or news regarding this, please check our News and Announcements section.
Hey there @lrom94, thanks for sharing that extra information and those videos, I appreciate it. I just want to check here, do you ever receive the "Unstable Connection" prompt when trying to access the game?
Hey there @BLOODBERG, thanks for taking the time to get in touch. I'm sorry to hear that the English language is now missing from the language options. Can you please elaborate on this further for me and share some screenshots displaying the options? Which storefront did you buy the game through?
Also in the future, following our forum rules can you please consider creating your own thread if there is not something active already regarding what you have mentioned? This unnecessarily raises forum traffic and moves more active threads down the page.
Hey there @ivan3000x, thanks for taking the time to get in touch and share that screenshot for me. I am sorry to hear that The Division 2 keeps crashing for you. I appreciate that you have already performed some troubleshooting steps, I just want to check here, did you follow the steps in this technical troubleshooting article? If not, I would recommend you go through it. As these steps can help rule out many of the common causes for technical-related issues.
If you have gone through those steps but you continue to...
Hey there @tallndrk1, thanks for taking the time to get in touch, I'm sorry to hear that one of your characters went missing. As mentioned by my colleague above, please could you let us know the following information about the character and we can look into this for you and see if we can recover it. We may need to open a support case for you unless you already have one. If you have already reached out to us via a support case or social media, please just provide this information there, otherwise, we can create one for you when you provide it here:
NUMBER OF CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE...
Hey there @dutchlmb4ever, thanks for getting back to us and sharing that video, those are some good questions as well! I have gone ahead and forwarded the video along with the additional information you have shared over to our development team so that they can take a closer look into it.
Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out.
Hey there @boer24, thanks for getting back to us. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that this may have caused.
If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
Hey there @litttlequeenie, thank you for taking the time to get in touch, I'm sorry to hear that the Division keeps freezing and crashing. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.
Once you have completed those steps, and if you continue to experience problems, can you please provide some additional information for me?:
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