Ubi-Gizmo

Hey there @dutchlmb4ever, thanks for getting back in touch. I completely understand and I have passed on your feedback to the development team so that they can be aware of what you have mentioned. If any future changes are to be made to the game, they will be shared on our N...

Hey there @c06racoils, thanks for getting back to in touch and letting me know. Am I correct in thinking that you are no longer experiencing problems with these drops?

If you are, could you please follow the steps provided by my colleague above?

Hey there @zaki711597, you could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

I would also recommend that you try using a different controller to see if that helps.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there@kayinne, thanks for taking the time to get back in touch and share this update, I'm glad to hear that you're no longer experiencing issues! If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @johannen13, Ubisoft will communicate as soon as possible if and when the Store is reactivated in your region. The languages available within the purchased game should not change when compared to what was advertised. Therefore if you have any issues with certain versions and if you would like to seek a potential refund or have one of our specialists look into it further, could you please reach out and create a case through the Ubisoft Support website?

If you are ...

Hey there @makavellie, thanks for taking the time to get in touch and I'm sorry to hear that you have been experiencing some crashes on the new Countdown game mode. I understand that you have three different PCs to test, I just want to check here, have you tested all three? Or have you only played on one so far?

I also would recommend you go through the steps in this ...

Hey there @KarnageKillgore & ...

Hey there @screamerchaotix, thanks for getting back to us and that does seem strange. I have gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out! ...

Hey there @silent___sniper, thanks for taking the time to get in touch. I'm sorry to hear that you have been experiencing issues placing an in-game order for credits. As per our support article, we advise waiting 24 hours before attempting this purchase again. Once this time has passed, could you please try again and let us know if you've been abl...

Hey there @n3mb0t, thank you for taking the time to help out here, I appreciate it!

Hey there @DutchLMB4ever, thanks for taking the time to get in touch. I am sorry to hear that you have been experiencing some problems with the Countdown game mode.

1. Do you encounter these issues only when playing Countdown only in parties or when queueing up solo as well?
2. Are you only disconnected from the game and receiving the delta error code, or have you also experienced situations where the game crashes entirely?
3. Could you please let me know specifically what the delta error messages state?

Regarding ...

Hey there @kayinne, thanks for taking the time to get in touch. I'm sorry to hear that you have been experiencing problems shooting with the left mouse button on The Division 2. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? I have shared this a...

Hey there @pfc-chips-dubbo, thank you for taking the time to get in touch. I'm sorry to hear that your CPU usage is constantly at 100%. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related is...

Hey there @bootyroast, thanks for taking the time to get in touch and share that information with the video. I am sorry to hear that your game crashed when you finished the manhunt for Major Castillo and now you're missing a decryption key. I will gladly investigate this further, I just want to check here first, have you followed the steps in this ...

Hey there @Brasetvik, thanks for taking the time to get in touch. I am sorry to hear that you're unable to progress in the story. To help avoid further confusion, could you please create a separate thread regarding the power plant mission you have mentioned? This will help avoid any confusion and ensure that we address each problem. When creating this thread, could you please also share a short clip displaying this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the d...

Hey there @angrypandanr1, are you still having trouble finding this? If you are, please let me know and I will gladly investigate this further and check with our teams from my side.

Hey everyone, thank you all for the further discussions here. As mentioned by my colleague we would like to apologise for any disappointment that may have been caused by this season pass. It is important to note that purchases from our in-game stores are final and not eligible for refunds. In any case, we hope this doesn't discourage you from continuing to enjoy the game, finishing up the main campaign, and then playing through the WoNY expansion.

We welcome you all to continue sharing any thoughts or feedback you may have regarding the previous season pass within this thread, and we will be sure to pass this along to the dedicated teams so that they can become aware of what has been mentioned.

Hey again @sasorisan1, I would like to apologise for any confusion caused. I'm glad to see that ...

Hey there @bigzebler, thank you for the video, I appreciate it!  I have gone ahead and forwarded the additional information you have shared over to our development team so that they can take a closer look into what might be causing the problem. 

Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out.