Ubi-Gizmo

Hey there @sheeba2206, thanks for getting in touch. I understand that the technician's laser pointer is not working correctly. I want to assure you that the development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this will be posted in our ...

Hey there @Aryotus, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing a lot of disconnections recently while playing The Division 2. I can confirm that our teams are aware of several issues which have been causing persistent disconnections recently. They're currently investigating them. Some have been mentioned over on our ...

Hey there @Silent___Sniper, thanks for getting back to me and letting me know. I want to apologise for the delay. I have also gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation?

In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out! ...

Hey there @khajindary, thanks for taking the time to get in touch and sharing your system specifications. I am sorry to hear that your RAM usage has been hitting 100%. Could you please go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule...

Hey there @cavendar-eco, thanks for taking the time to get in touch and creating this report. I'm sorry to hear that you've experienced some issues with TU15. I understand and I want to assure you that our team are aware of these and they're currently investigating. Further updates regarding this will be posted in our ...

Hey there @xxshadowcommand, thanks for taking the time to get in touch and share that screenshot. I am sorry to hear that you had this experience with your pistol and holster. Could you please share some further details with me so that I can get this forwarded over to our development team?

1. What's the name of the pistol?
2. What's the name of the holster?
3. What platform are you currently playing on?
4. Have you tried any troubleshooting to try and resolve this? If so, what troubleshooting have you tried?

If you have any ...

Hey there @the_kirrax, thanks for taking the time to get in touch and share that screenshot. I am sorry to see that the Fox's Prayer seems to be incorrectly named on the expertise donation menu. I have gone ahead and forwarded the information over to our development team so that they can investigate it further.

Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out. 

Hey there @alphaprim93, thanks for getting in touch. I am sorry to hear that a recent payment for Warlords of New York didn't seem to go through. I just want to check first as you have mentioned that you have the game in your library, can you launch the content which was purchased? If it does not let you launch the content, what does the message state?

Hey there @heiistar, thanks for taking the time to get in touch. I am sorry to hear that bounties are not registering properly. Could you please provide a short video showing that the bounty will not register? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @shootrike, thank you for taking the time to get in touch. I'm sorry to hear that you have been experiencing issues changing certain appearance and dye slots on the Heartbreaker set. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for game-related issues. 

If you continue to experience problems changing these options after going through that article, Could you please provide a short video for me showing this in action? You could directly upload the c...

Hey there @munkoria, thanks for taking the time to get in touch, I am sorry to hear that your problems are persisting.

We're not aware of any active issues regarding this error message. Therefore can you please once more fully reinstall the game and supporting software, and then ...

Hey there @tyranmedic, thank you for taking the time to get in touch and for letting us know that you have been affected by these error messages. I completely understand and I want to apologise for any disappointment that these errors may have caused. I have taken a look into this from my side and I can confirm that our development team are currently investigating the problem with these persistent error codes.

Additionally, our team have posted this over in the ...

Hey there @edwards4id, thanks for taking the time to get in touch and welcome to the forums. I understand the Heartbreaker set sometimes will not work. I have taken a look into this from my side and I can confirm that our development team are currently investigating the problem. 

This issue has also been posted over on our ...

Hey there @finaltrigr, thank you for taking the time to get in touch and making this report about the exotic talent for the Bluescreen LMG, I greatly appreciate it! I understand that you have mentioned that you do not have a video available, could you please capture one for us?

As it is important to note that not every member of the Support team has access to The Division 2. Therefore we are not always able to test it from our end. Capturing a video of the issue as it occurs in your game is very helpful for further inv...

Hey there @darquo, thanks for getting back to us. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that this may have caused. I welcome you to continue sharing any thoughts or feedback you may have regarding the late Season Pass purchase within this thread, and I will be sure to pass this along to the dedicated teams for further consideration.

I would like to apologise for my lack of clarity regarding my second comment as it seems to contradict the first one I made. While my second comment does state that a...

Hey there @CarolinaReapin, thank you for taking the time to get in touch here. I am sorry to hear that certain attachments and dyes have clipping issues on the new weapons. I want to assure you that I have received multiple reports regarding this topic, and all of the information has been forwarded over to our teams, they are currently investigating it. As soon as we have more information available, updates will be posted over on our ...

Hey there @BigZebler, thank you for bearing with us whilst our teams investigated this issue further. We have some further questions we would like to ask here, could you please answer them for me?:

1. Did you disconnect at any point before reaching the door?
2. The doorway should have 2 grate doors that have to be opened. Did you open those doors and then did they disappear? Or were they simply not there? Thus you were unable to interact with said doors and proceed?
3. Did you start the mission, then leave the game while in it, and then later return at a...

Hey there @grantsheppard, thanks for taking the time to get in touch. I am sorry to hear that your game gets stuck on 100% after extracting on the Countdown game mode. I have taken a look into this from my side and I can confirm that our development team are currently investigating the problem.

This issue should be fixed in TU15.1. once that releases. In the meantime, we have a potential temporary workaround you could try. I believe if you try holding the circle button on PlayStation, it should solve the pr...