Ubi-Greybeard

Hey @elsafiro !

Thanks for the update. Sorry to hear that didn't lead to a solution.

As a next step, I'd recommend disconnecting any USB devices that aren't required for the game (USB Hubs, headsets, the controller) to see if controls are possible just with mouse and keyboard initially. If that makes a change, we can proceed by process of elimination to see if it's a device that's causing it.

It would also be useful to check the folder where ACValhalla.ini is located to see if it's Read-Only. Sometimes Windows will set those files to this, and that can...

Hey again @bigmaj89 !

We'll contact you via the ticket you submitted. You'll also be notified via the email address that's linked to your Ubisoft Account.

You should have already received a message from us on that email when you first submitted it, because as I see now, the case was closed due to inactivity. I've reopened it for you, and also added the video you provided here. I've also sent you another verification email, so we can continue handling this through the private channel.

Hi @BRz_AnGur !

Thanks for your reply.

I understand your situation, but I'm afraid this isn't something that can be changed by Support. As it stands, the available languages for installation depend on the geographic location you were at, when you purchased the game. It does sounds like the language packs included are the correct ones for the Turkish Epic Games Store.

It's certainly unfortunate that you won't be able to have the game displayed in Russian, but as that's how it was set up to be, it's not possible to change which languages are included a...

Hi there @scorpio421 !

Welcome to the forum!

Sorry to hear you're experiencing this visual issue with the elk mount in Asgard. We've already reported this to our development team, and they're currently investigating it. Currently, we don't have any additional information about a potential fix, as the investigation is still ongoing.

If you have any other questions, we might be able to help with, don't hesitate to reach out again!

...

Hello everyone!

I can confirm, that this issue was introduced with TU 1.6.0 (from the 2nd of August). As mentioned by Keo, the development team has already been informed, and they're currently looking into it.

Hey there @jdrsouza7 !

No worries, it's a big game, and admittedly the information that can be found in some guides online isn't always correct. I'm happy I was able to help a bit!

If you have any other questions, don't hesitate to ask!

Hey @elsafiro !

Thanks for the really comprehensive replay, gives a clear idea of what you've tried already.

To get some of the more "basic but easily overlooked" possible issues, I'd recommend shutting down both the game and Ubisoft Connect, completely deleting the ACValhalla.ini file, then start Ubisoft Connect again with Admin rights and start the game.

This will create a new file, and in many cases it has fixed similar issues. Initially, keep the Xbox Controller disconnected to see if Mouse & Keyboard works initially. Then connect your Xbox Control...

Hey @Gisle82 !

Thanks for the update!

The dev team is still investigating, but it's good to hear you managed to climb out of that issue (pun intended).

Let us know if there's anything else we might be able to help with!

Hey @BRz_AnGur !

Sorry to hear you're experiencing difficulties with accessing certain language options on the game.

The language availability depends on the region you're in. As sales in Russia have been suspended, this particular version of the game is unavailable for purchase, so I understand that the purchase was made on another region. It's sadly not possible to add languages to different versions of the game, so player support is not going to be able to offer assistance on that issue.

As purchases/order issues contain personal information, I'd also recommend reaching out to us again via a Support Ticket, to make sure no personal information is shared in public.

Hey @bigmaj89 !

Thanks for the link to the video, it works just fine, no need to upload anywhere else.

Due to the nature of the issue (personal information will be required), it's best to continue the investigation via a support ticket on our ...

Hey @jdrsouza7 !

Thanks for providing the video, this has been most helpful!

Page IV of the Magas Codex is located in the Ledecestrescire bureau. In Wincestre (where you're currently located), you pick up Page VI, which you already collected.

Would you please check back in Ledecestrescire to see if you can pick it up there? If it can't be collected in the correct location, we'll need another video like the one you provided, so we can report this to our dev team.

Hey @hllli_1414 !

Apologies for the confusion. The issue is not resolved yet, but it is being investigated by our development team.

All information you provided, has been forwarded to the developers, and it should definitely help speed up the process. Once we have additional information to share, it will be found in the News & Announcements section, as Mindflayer mentioned.

Hey @Smokefrog915 !

The current workaround is to remove and re-equip your weapon. This should bypass the issue, remove the glow, and allow you to use your adrenaline abilities again. The issue itself should be resolved with a future update, keep an eye out for the patch notes, as we release them for updates on this.

Let me know if you have any other questions, I might be able to assist with!

Hey @s-Skins-s .

You don't need YouTube to provide the videos, you could make them available on Google Drive without an access request. Uploading them to YouTube is a possibility, but not mandatory.

Like @SuspiciousPixel mentioned, we need to be able to see the issue in order to investigate it, as we need to determine if there's an issue and if there is, test the behaviour to reproduce and fix.

If you change your mind and feel like providing us with the information we need, feel free to update this thread, and we'll be here to look into it.

Hi @thelegoboss1 ! Welcome to the forum!

Sorry to hear you've experienced an issue when opening your Apparel Event pack. It certainly sounds like a strange one by your description, and I'd love to see the video you recorded, so I can forward it to the devs for further investigation. Even if it's easy to work around, it's definitely something our team will be interested in fixing.

With that in mind, if you could post your video here, I'll take it from there and move it forward to the right people!

Hey everyone!

Apologies for the misunderstanding there, this is proof that the brain will always think of the highest impact issue and may completely miss the point (especially with the screenshot making it obvious, thanks for that @CaliJoe090 ).

...

Hey @W1XARDBAKA !

Sorry to hear you're having trouble upgrading your Dark Winter SMG.

If I understand correctly, you're trying to reconfigure it to a higher item level, right? I'm afraid that's working as intended, as only Exotic weapons can be reconfigured to a higher item level and Dark Winter is High-End. Specific information about this can be found in ...

Hey @CaliJoe090 !

Sorry to hear you're having difficulties with Explosive Gemini on the Summit. It's true it can be a bit tricky to pull off, especially with some enemies being quite fast with the reactions, but that's part of the current difficulty and looks like it's working as intended.

Like ...

Hey @Mrs_snick !

I've also merged your additional thread with this one, since we're discussing the issue here, and also updated the title to be a little more descriptive.

I'd appreciate any screenshots and info, like I mentioned in my previous comment, to have as accurate a report as possible.