Ubi-Karl

Originally Posted by Candykahne5805
That help a lot and I’m not lagging thank you!!

Thanks for the update Candykahne5805 and I'm delighted to hear this .

Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!

Originally Posted by ELITEKUSH358
I was banned for 2 days after my phone died. I use hotspot to play the game and today my phone died and when I tried to reconnect it said I was banned. I was banned for 2 hours yesterday, not gonna lie got upset and left unranked early. And now it think I left on purpose today but I really didn’t, just forgot to plug my phone in bc I was gaming with my brother. I know the Ubisoft support section says temporary bans won’t be lifted but is there anyway to resolve this? Siege is the only game my and my brother play together and not being able to play for 2 days bc I forgot to plug in my phone sucks to think about. This happened on my account TintedWhiteGuy6

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Originally Posted by aniroeddin
I used to use the Logitech g502 hero a few years ago when I played siege (the sensitivity problem was there), but now I use the Logitech g pro superlight, and the problem is still happening even after I switched mouses

Hey aniroeddin, thanks for your response there!

Just to double-check, do you have 'Raw Input' on or off within in-game settings? If you do have it on, try turning it off and vice versa, and see whether it makes any difference.

Keep us updated!

Hey @xRevo94!

Following the update from our team, can I double-check if you possibly have the vanity item that is missing already equipped with any of the vehicles or is it only missing for specific vehicle(s)?

Please note that there will be certain vehicles that won't be able to have any vanities applied on.

Let us know and we will take it from there!

Hey @xRevo94!

Following the update from our team, can I double-check if you possibly have the vanity item that is missing already equipped with any of the vehicles or is it only missing for specific vehicle(s)?

Please note that there will be certain vehicles that won't be able to have any vanities applied on.

Let us know and we will take it from there!

Hey Marcusto, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into.

In relation to your temporary suspension - it is issued by the server-side if you're unable to return to the game before it's concluded and I am afraid it's not something our Support team is able to overturn at this moment in time.

Going forward, if you have been experiencing issues in the past then it is likely that it will continue, therefore in order to minimise the possibility of it and establish the best possible connection to game servers, I'd recommend you to try completing steps outlined in the following article, and see if it helps.

Keep us up... Read more

Hey zappro.74, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into.

If you have abandoned match and were unable to reconnect before it was concluded, suspension will be issued by the server-side and I am afraid it's not something that our Support team would be able to overturn. To add, if this has happened for the very first time, the suspension you received tends to be for a much shorter period of time and will be extended in case if it happens on multiple instances, however every matter is being addressed case by case basis and isn't always identical. For more information about temporary bans, have a look at the following article.

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Hey guys, thanks for reaching out.

As it stands, I can confirm that this particular matter has been already brought up to our development team who are reviewing the matter further. This issue may have been around a little while back however has been resolved and seem to resurfaced.

Restarting your game should help to resolve this however by all means this is not a permanent solution and is only out there for the time being.

Our apologies about the inconvenience this may causing and appreciate you for bearing with us in the meantime.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye.

Originally Posted by JPMartinez-
Soo.... We're almost 2 months into this season, but this problem is still there. How can it be that it is still not fixed, even though it has been fixed multiple times before?

I know 'a small percentage of players uses 32:9', but the way this is handled this time is just astonishing. Can we get a ETA on the fix?

Hey JPMartinez-, thanks for getting in touch there and apologies if this has been taking longer than anticipated.

I can assure you that this matter is being tackled by our team and we should have more information available at a closer time. It would be difficult to give ETA at this moment however as soon as we will have a... Read more

Originally Posted by BurstPanther
Ubisoft is patching out the ability to report people. Much like how they've hidden rank and levels.

It's much easier for them to ignore it if they can't see it.

Hey BurstPanther, thanks for reaching out and apologies about the delayed response from our team.

Can I just double-check whether this issue is something that occurs in each and every game or does it only happen occasionally? Also, would you be able to advise as to what happens when you attempt to do so?

After having a closer look, it does not look like this matter has been brought up before, therefore if you do happen to have video footage to show that it ... Read more

Originally Posted by Kintrite
Its completely random, I never had this issue with siege until lately and no matter what I do, it persists. I've tried restarting everything, even redownloading the game but it just happens randomly and I end up not playing that day in hopes it will fix itself.

Hey Kintrite, thanks for your response!

As it stands, I can confirm that this particular issue has been brought up by a number of players and is under further investigation.

Our apologies about the inconvenience this may cause and appreciate you for bearing with us for the time being.

As soon as we will have any further information, details will be posted here, in... Read more

[QUOTE=Russytb;15492102]

Originally Posted by Ubi-Milky
Hello i have the same problem but on xbox one s can you help me?

Hey Russytb, thanks for reaching out and welcome to forums!

Just to double-check, did you see or try any of the troubleshooting steps mentioned in this thread? Also, did you check to see if your content is fully installed? For details on how to do it, click here. ... Read more

Originally Posted by rEHa_.DX11
Hi!
I'm afraid neither the game files verification, nor the admin launch solved the issue.

Hey rEHa_.DX11, thanks for the update and sorry to hear that issue remains.

Could you advise us since when did issue start to happen? Also, did you possibly try disabling any background applications that may be using overlay? For more information, have a look at the following ... Read more

Originally Posted by Atlas.
this has happened twice now today. i have lost alot of mmr for this and have a 2h long abandon sanction.
the game just closes itself for no reason

Hey Atlas., thanks for reaching out and sorry to hear about the issue you've been dealing with.

In terms of abandonment penalty - it's automatically issued by the server-side if you are unable to reconnect to the game before it's concluded, and the suspension itself will be for a prolonged period of time if this happens on multiple instances.

As far as the crash issue goes, we are more than happy to look into the matter further, therefore so that we could proceed, can I ask you to advi... Read more

Hey MaxxiAndrade, thanks for reaching out and I am sorry to hear about the issue you ran into, as I fully appreciate how frustrating this may be.

As it stands, I can confirm that this particular matter has been brought up to our development team already and is under further review. The suspension itself shouldn't be for 2 day period, however as there were instances in the past where the match was abandoned before it was concluded, this has resulted in a ban for a prolonged period of time, and will continue to increase in case if it happens again.

As far as the multiplier that you mentioned goes - are you possibly referring to booster there?

Hey Pokuston_638, thanks for reaching out and I am sorry to hear about this.

If you do feel like the suspension you received is unjustified and you would like to appeal it, please get in touch with us via one of the following channels, as it's a matter that we're only able to discuss with the owner of the account, and we will be more than happy to review it:

1. Support website
2. ... Read more

Originally Posted by Mictian17
press Esc on your keyboard and spam click resume really fast
but make sure to spam press esc really fast as well

Hey Mictian17, thanks for sharing this and I do hope other players will find this temporary workaround useful until matter it's resolved.

Another way to deal with it for the time being would be to restart the game, however this may be a tiny bit more time consuming.

Originally Posted by YtLaffyLeo
So are you actually looking into it or just saying you are have the sound glitch every single ranked match I play I have lost well over 500 elo this season alone from losing games due to the crashes I’m not alone nearly everyone on the old gen consoles is having this issues it’s been 6 months any update not play your games until this is fixed as it ruins my experience

Hey YtLaffyLeo, welcome to forums!

We're fully aware that this particular matter has been affecting a number of Xbox players and our team has been looking into it since however at this moment in time, I am afraid we do not have any further updates just yet.

I do ful... Read more

Originally Posted by londonramsey_26
How long does it take until abandonment sanctions reset to 30 mins. I’ve gotten banned on multiple occasions where I’ve lost power, been disconnected, DDOS, and whatever else. I just want to know if they reset. Yes or no ?

Hey londonramsey_26, thanks for reaching out!

If you have left the match and did not reconnect before it's concluded, abandonment penalty will be issued by the server side. In case if it happens on multiple instances, the suspension will be for a prolonged period of time and I am afraid it does not reset, therefore we would strongly recommend to try and avoid such instances in the future.

If you do wish to... Read more

Thanks for the input guys and I will ensure this gets forwarded together with the rest of the details provided by the OP.

In terms of mouse and keyboard being used on console - it's something we do receive a lot of contacts about and our team has been looking at ways to tackle such instances. Overall, this is a complex topic involving hardware, live services, and security and we are working to deliver a global and reliable solution for detection, but do not have more information just yet, as investigations are still ongoing.

Going forward, make sure you use in-game report functionality and if you do encounter any obvious cheaters and have video footage you'd like to share with us, get through by using above stated channels and we will ensure it gets reviewed accordingly.