Ubi-Karl

Originally Posted by Goosey.AU
Yes you are correct those steps have been completed.

Alright, I see.

So does the issue persist after you complete it all or is it the case where it's resolved temporarily however reoccurs not long after?

After having a look at your account, I can see that you've reached out to us a moment ago and will be giving it another go with the steps, therefore keep us updated and let us know how that goes!

Hey Carmql, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

I've just tried to test this however it all seemed fine.

Would I be able to check whether you're playing the game on native resolution? Also, is there any possibility you could provide us with screenshots showing these issues? You can do so by following steps in the following article, then uploading it to any online image sharing website and send the link so that we could have a look.

Hey guys, thanks for reaching and bringing this to our attention.

Did you happen to notice any consistencies at all or does it all happen randomly, without any particular steps to follow that may allow us to reproduce it?

In the meantime, if you haven't already, give the following steps a go as it will allow you to establish better connection to game servers.

Keep us updated!

Hey AR_transporter, thanks for reaching out and apologies about the delayed response.

This is indeed a known issue and details of this has been forwarded to our development team for further review however I am afraid we do not have any updates at the moment.

Apologies about the inconvenience this is causing for the time being and as soon as we will have more information, details will be posted here, in our official forums, so keep an eye!

Originally Posted by agron-TM
thank you for your feedback and support.

I have carried out all of the suggested steps and unfortunately neither of them led to any result.
As a further attempt, I looked at the specific settings of my router. It turned out that I had to set another APN access that allows additional data exchange...
So it was a problem on my end that I had to solve with my provider and router settings in my network.

Thanks for the update agron-TM and I'm glad to hear you managed to get it working .

Sh... Read more

Thanks for your input guys!

As advised earlier, this is the matter that our development team is already reviewing and we will see what we can do, therefore apologies about the inconvenience and we will keep you updated.

Please note that you should receive one pack per 5 hours of watch time and there is a possibility that you may receive notifications for more despite not qualifying for the reward.

Hey Bigcat59!

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you run into.

I've had a look and it does not look like we had any service outages at the time and it has been working as intended, therefore if issue persists, these general steps should give you a good start:

1. Right-click the network icon in the bottom right corner of your desktop, and click "Open Network and Internet Settings"
2. In the middle of the window that appears, click "Change Adapter Options"
3. Next, right click on the network adapter you are looking to change and then select Properties.
4. Now, uncheck the box for Internet Protocol Version (TCP/IPv6) and then click OK.

If you need further assistance with disabling IPv6, please contact your internet service provider.

You may also try the following:

Run the Windows System File Checker which finds and repairs issues with some core Windows... Read more

Originally Posted by dangerbass1
2021 and this problem still persists ? XD im having this issue :X

Hey dangerbass1!

Thanks for getting in touch and I am sorry to hear about this.

First and foremost, when you get a chance, try completing steps outlined in the following article and see if issue persists.

If it does however, would it be possible for you to submit your DxDiag file? To do so,... Read more

Hey Dragsal!

Thanks for reaching out to us.

I've just looked it up and tested to see whether there are any issues however it all seem to be working as intended.

When you click the 'Update' button, you will need to select 'Anno 1800' which will then result in new window popping up where it will proceed.

Should you run into any issues, let us know!

Originally Posted by Hier0nimus
One thing that helped for me was making sure my GFX card was not getting to hot.
I have a RX 5700 XT and the temps were getting really high when playing Anno. It just crashed...
I adjusted the airflow and speed of the fans based on the temperature and the crashes stopped.

Thanks for sharing this with everyone Hieronimus and hopefully PutoBote as well as other players who may experience the problem will find this useful!

Hey SpaceBullett,

Thanks for reaching out and bringing this to our attention.

It does not look like this issue has been brought up before, therefore before we can proceed any further, I would like you to provide us with a little bit more information:

1. You've stated that this is the second time you've experiencing this - I take it that obviously issue does not occur each and every time however have you managed to possibly identify anything in particular that may trigger this to occur?
2. Do you think you could possibly provide us with video footage of this? If not, could you provide us with screenshots and reproduction steps for the issue?

Let us know and we will take it from there!

Hey Yves_87!

Thanks for getting in touch and I am sorry to hear about the issue you're having.

I've looked it up however it does not appear that this has been brought up to our game team before, therefore so that we could look into the matter further, would it be possible for you to provide us with video footage showing the issue by any chance?

If not, screenshots with exact steps you take to reproduce the issue would be very useful too.

Let us know!

Hey everyone!

Thanks for reaching out there.

I can confirm that we had a temporary degradation around the time of your contact however this has been resolved since and services are operating as intended.

Should however anyone still experience this, let us know and we will look into it further!

Hey fyrehawk0581, thanks for reaching out and I am sorry to hear about the problem you're having.

Just to double-check, what is it exactly that you're being asked to link? Also, when you say that there's extra screen that appears - are you possibly referring to Ubisoft Connect overlay? If so, have you tried disabling it?

Let us know!

Hey re7.Ascent, thanks for reaching out and I am sorry to hear about the problem you're having, as I do understand that it's quite a significant decrease from 100 FPS.

Could you advise us since when did this start happening? Also, do you have your V-Sync on?

In the meantime, if you haven't already, give the following steps a go and see whether you notice any improvement.

Keep us updated!

Hey Rezerando!

Thanks for reaching out and welcome to forums .

I am afraid that our team can currently only provide support in English language, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in Portuguese language instead, can you visit our support website and submit a support ticket, where a member of our te... Read more

Originally Posted by CrmyLinguine
I have just received a new razer DeathAdder v2 and it works perfectly so the problem is the mouse and it is probably the mouse switch so if this happens to anyone else I would just buy an new mouse or try and fix it yourself. Thanks, Ubisoft staff for Trying to help your best.

Thanks for the update there CrmyLinguine and I'm glad to hear you managed to resolve this . Hopefully whoever runs into the same problem will find this useful.

Should there be anything we can assist you with in the future, feel ... Read more

Hey HolyPentagram!

Thanks for reaching out and welcome to forums .

A short answer to this - yes, you can use VPN, however it's something that we do not recommend and you can find more information in the following article.

Should you have any further queries, let us know!

Originally Posted by Aspide.Nero
Ciao Karl....ma non è stato possibile aprire un ticket alla Ubisoft per esigenze covid e la chat è chiusa.....

Hey Aspide.Nero!

With the help of the translator I will guess that you're having difficulties with creating a support ticket, therefore if that is indeed the case, please note that I've just created one for you, therefore all you got to do, is simply login to our Support website and you will be able to see it in 'My cases' section. Once you access the case, simply put in the details of your issue and one of our regional agents will get back to you as soon as possible!

Hey zRain., thanks for reaching out and bringing this to our attention!

I can see that this issue has been already reported by a number of players and therefore is currently being reviewed by our development team, therefore I have forwarded your screenshots to the team accordingly.

Apologies for any inconvenience this may cause for the time being and as soon as we will have further updates on this, details will be posted here, in our official forums, so keep an eye!