Ubi-Karl

Hey dansteele2592!

I've had a look at your ticket and appears that there may have been some errors along the line when it was being dealt with.

I have contacted one of our regional teams about this and will try to ensure that you receive your response at the earliest possible convenience, as I fully appreciate that this has been taking much longer than anticipated.

Hey WarzaRe57, thanks for reaching out and welcome to forums!

This appears to be a direct entitlement issue, therefore to correct this situation, I would like to suggest that you follow the steps below.

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps.

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify... Read more

Originally Posted by ImJeison
I'm unable to reply to the support ticket, and I receive an email that my support case has been closed.

I've just re-opened the ticket for you .

This will normally happen in case if there is no update within 4 days and I can see that one of our agents sent you response on 30th of December.

Should you have any further queries, let us know!

Originally Posted by ImJeison
I was able to connect to the r6 server now by unlinking my Ubisoft account. When I try to play a quick match, I get the "connect my Ubi acc before playing" I relinked my account I could play with no issues. After completing a match, I restarted the game to see if I could connect, but I couldn't connect to the r6 servers. I was getting a "3-0x0001000B" error. I unlinked my account again and was able to connect again without issues. As of now, this is my temporary fix. Something is messed up on my account is only happening on PlayStation. I also tried to update my ticket to provide them with this info, and I could not log in to the support site, but if I try a different account, I'm able to create a support ticket. Ubisoft Support Ticket: 13653447
...

Read more

Originally Posted by series11
happened after the last operation update
sometime this problem is happening happen three times in a match
It has never happened in the five matches I played today
I am sure that my internet connection is not interrupted, but it is useful to connect with mobile data and try
I will check it with mobile data
thank you

Thank you for getting back to us and providing all this information!

I'm very curious to see how will it go with alternative connection so keep us updated and we will take it from there ... Read more

Originally Posted by series11
I verified the game files,
it happens in almost every game.
I do not use antivirus and screen recording
there is people who have this problem in game
I can offer you a video;

Thanks for your response there!

I have watched the video footage and can see exactly what you're referring to.

Just before this gets forwarded over, may I double-check with you since when did you notice issue started occurring? Also, have you possibly tried to use alternative connection for testing purposes (such as mobile data as an example), to see if issue persists? Finally, I did notice that you stated issue only occurs in almost every... Read more

Hey REDXCLAP, thanks for reaching out and welcome to forums!

If you would like to appeal your suspension, we will be more than happy to review it, however in order for us to do so, we will need you to reach out to us via one of the following channels below:

1. Support website
2. ... Read more

Hey BURLYpog, thanks for getting in touch and I am really sorry to hear about this as I can only imagine how frustrating this may feel.

Could I just double-check whether you happen to receive any error messages at all when this happened and also, was that a single occasions when the game crashed or does it tend to happen regularly/occasionally?

Let us know!

Originally Posted by Stetho1
Wich path was that?

Hey Stetho1, thanks for getting in touch and welcome to forums!

Just to double-check, are you referring to the path that Sikaroope mentioned? If it is indeed then all you need to do is simply ensure that Trackmania is not blocked by your antivirus software by whitelisting it and problem should no longer occur!

Thanks for your response there.

So to check, the steps I've suggested you earlier regarding 'Failed to load player profile' error did not help at all? Or is it the case where after your game was restarted, issue came back?

In regards to the Generic Error you receive from BattlEye, I would suggest to try the following:

1. Try whitelisting BattlEye in your anti-virus software or alternatively, disable it temporarily for testing purposes to see if issue persists
2. Make sure BattlEye is fully up to date
3. When in process of launching the game, ensure that any other launchers are turned off at the time

As far as controller layout on PC issue goes, I can confirm that we have received multiple reports about this and it is currently being investigated by our development team as we speak. Our apologies for the inconvenience this is causing and thank you for your patience whilst we're working on getting it resolved. ...

Originally Posted by astersuperix
It worked thanks

Thanks for the update and I'm glad to hear that .

Wish you a very Happy New Year and should you require assistance in the future, feel free to reach out at any time!

Hey astersuperix, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

In order to resolve the issue, can I ask you to try the following workaround:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Uplay as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout, and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Uplay
- When the game starts back up, you will get a message about which save to use. Make sure to select the loca... Read more

Hey Sunisoo, thanks for getting in touch, welcome to forums and sorry to hear about the problem you ran into.

Would you be able to clarify what particular content do you have missing from The Anarchist Pack, or is it everything?

In regards to Ubisoft Club rewards being unavailable, I can confirm that we have received a good number of people contacting about the same issue you're referring to, as it is currently affecting a number of titles, and accordingly - it is currently under investigation by our development team.

We do apologise about the inconvenience this is currently causing and appreciate your patience whilst we're working towards getting it resolved.

As soon as we will have some furthe... Read more

Hey bazzabom, thanks for reaching out and welcome to forums!

As it stands, Cross-Progression for Siege is only available between current and next-gen consoles within the same family, meaning that if you had PS4, you can only transfer that content over to PS5 and if you had Xbox One, you could transfer that content over to Xbox Series X/S. For more information about this, have a look at the following article.

Should you have any further questions, let us know!

Hey LanatDelRey, thanks for reaching out!

I had a look at your case and it appears that there may have been some confusion when tackling it, therefore I have forwarded it over to our development team, who will be able to review the appeal and give the final decision.

To add, I do also see that you have been waiting for some time and will see what I can do to speed up the process for you.

I appreciate your patience in the meantime and if you have any further questions, let us know!

Hey saychell1224, thanks for reaching out and I am sorry to hear about the problem you ran into.

First and foremost - in regards to the link that you've posted - I have removed as it may contain sensitive information that you do not want to make public.

So that we could proceed, may I ask you to go to our case and provide us with full and uncropped screenshot showing a record of purchase for the items that you've bought and did not receive. If you can attach these screenshots to the ticket, let us know when that's done and we will have a look at it.

Should you have any further questions in the meantime, let us know!

Originally Posted by eeeeXoDuS
When clicking the arrow in the bottom right of the game in the ubisoft connect app i dont get the verify option, the only options i get are, Play, View Game Details, Uninstall, Mark as Favorite and Hide.

I also did some browsing after getting this bug to see if anyone was experiencing something similar and i noticed some people had problems when Ubisoft Connect and R6 were stored in different drives which is also the case for me.

Thanks for your response there!

The issue you brought up is not something I've seen before therefore I do really appreciate you sharing this with us.

Now that you've found similarities with th... Read more

Hey Eu_Tengo_ICE,

Thanks for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Portuguese language, can you visit our support website and submit a support ticket, where a member of our team will get back to y... Read more

Hey random_vortexx, thanks for reaching out!

Based on the date of your purchase, I can already see that you have purchased Year 4 Deluxe Edition and to find more about the content you are eligible for, have a look at the following article.

To find information about the content you receive if you purchase Year 5 Deluxe Edition, click ... Read more

Hey guys!

Thanks for getting in touch and bringing this up.

As it stands, I can confirm that we have received a good number of players contacting about the issue you are referring to and as it stands, it is already in our development team's hands who are investigating the matter further.

We do apologise about the inconvenience this is currently causing as I do fully appreciate how frustrating it may be and thank you for your patience whilst we're working on it.

As soon as we will have some further information, details will be posted here, in our official forums, so keep an eye!