Ubi-Karl

Originally Posted by Arkedios
Hello UbiRaziel!

I don't have all operators unlocked unfortunetly.

Are you guys gonna do something about holiday pack tho? As i said i don't have all operators unlocked yet i recieved a duplicate (frost). And it's been months since i've sent a ticket, still no renown or a new pack given to me. I'm missing 4 operators atm any of them would be nice or just 25k!

Hey Arkedios, thanks for getting back to us and apologies about the delayed response.

I will ensure this gets forwarded... Read more

Hey fletchr1243!

Thanks for reaching out and welcome to forums .

I am afraid that our team can currently only provide support in English language, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in Turkish language instead, can you visit our support website and submit a support ticket, where a member of our tea... Read more

Hey MIGHTY457197!

Thanks for getting in touch and I am sorry to hear about the issue you're dealing with.

Could you advise whether your game completely shuts down or do you still see it running in the background via Task Manager?

In the meantime, taking into consideration that you have already tried a number of steps, can I ask you to try completing the remaining steps outlined in the following article and see if issue persists.

Keep us updated!

Hey Bytur, thanks for reaching out and apologies about the delayed response.

I will immediately pass details along over to our game team who will look into this further.

We very much appreciate your communication and if you do see anything similar in the future, you can either use in-game report functionality or reach out to us with details as you did just now.

Please do note however - player reporting via forums is against our ... Read more

Originally Posted by AUGUSTO15745
Hola, desde que se podían conseguir los pack de esports al ver a streamers con amuleto en juego no he parado de ver directos, son embargo a mí solo me llegaron 2 alpha packs cuando me tendrían que haber llegado muchos mas, además me falta el amuleto de blackbeard, que vi las 4 horas necesarias para conseguirlo, incluso más

Hey AUGUSTO15745,

Thanks for getting in touch and welcome to forums!

I am afraid that our team can currently only provide support in English language, therefore if you ... Read more

Originally Posted by Szatyor.EXE
I dont think thats the case, because im watching 24/7 the streams, and i didnt receive a pack or the SI. Charm. I did receive all the other charm, but the blackbeard charm is missing, wtih the packs.

Hey Szatyor.EXE!

I had a look and can see that you have received packs from Phase 2 however please mind that there may be delay in receiving them in-game, which is something that our team is already aware of.

Originally Posted by Pimbador1623
...

Read more

Hey guys, thanks for reaching out and I am sorry to hear about the problem each one of you are having.

As it stands, if you did not receive any Twitch notification despite watching for reward qualifying period of time, this will be caused by either:

1. Not fully completing Twitch Drop registration process
2. Not viewing the event for qualifying time

For more information about how it works, have a look at the following article and ... Read more

Originally Posted by Augisek_
But please be fast battle pass is ending in 11 days

Hey Augisek_!

Thanks for getting in touch .

We appreciate the urgency regarding the matter and will see what we can do.

In the meantime, as a temporary workaround, you can try purchasing credits through either 'Store' tab in Ubisoft Connect launcher or our ... Read more

Originally Posted by StElmo072
I can't do it through the Uplay, the money is on steam . Do you know if the glitch will be fixed before the battle pass ends?

Alright, I see.

I am afraid we would not be able to give any guarantees however I can assure you that we will aim to have this resolved at the earliest possible convenience.

Hey Augisek_, thanks for getting in touch and I am sorry to hear about the issue you're having.

As it stands, I can confirm that we have received multiple player contacts about the exact same problem and our development team is already looking into it.

In the meantime, as a temporary workaround, you can try purchasing your credits through Ubisoft Connect launcher (Store tab) or alternatively, visit our online store.

Apologies about any inconvenience this may cause and as soon as we will have further updates, details will be posted in our official forums so keep an eye! ...

Originally Posted by Cpt.Nyt9
Ohhh that gonna be tricky since I bought R6S and launch it through steam so the Store tab doesn't show at all in my Ubi Connect

Also here a screenshot of the problem to let you guys know what is going on.

Thanks for your swift response as well as the image sent, I will ensure this one gets forwarded accordingly!

Hey Cpt.Nyt9!

Thanks for getting in touch and I am sorry to hear about the problem you're having.

As of right now, I can confirm that we have received multiple player contacts about the exact same problem and it is currently under review by our development team.

We do apologise about the inconvenience this is currently causing and appreciate your patience whilst we're working towards the resolution.

In the meantime, as a temporarily workaround, you can try purchasing credits through Ubisoft Connect launcher via Store tab.

Hey StElmo072 and V3der12!

Thanks for getting in touch.

I can confirm this particular issue has been brought up by a number of players and is already under review by our development team.

We do apologise about the inconvenience this is causing and as soon as we will have some further updates, details will be posted here, in our official forums, so keep an eye!

In the meantime, as a temporary workaround, you can try purchasing credits through Ubisoft Connect launcher via Store tab.

Hey everyone!

Thanks for reaching out and I am sorry about the issue you're having to deal with.

As it stands, I can confirm that we have received multiple reports from players who experience the same issue and it is currently under review by our development team.

Apologies about the inconvenience this is causing and as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye!

Hey guys,

Apologies if this has been taking longer than anticipated however rest assured - this will be resolved, therefore bear with us and as soon as we will have further updates on the matter, details will be posted here, in our official forums, so keep an eye.

Hey TarporTM, thanks for reaching out and bringing this to our attention.

The description you've provided is very detailed so I appreciate you putting in effort to this.

Was that the first time you've encountered something like this or did you run into players who have been intentionally doing this before too? Also, I understand that if the opposing team player does leave, it will have to be the one who finished last, is that right?

Let us know!

Hey everyone!

As it stands, I can confirm that this issue has been passed along to our Store team who are looking at getting this resolved as soon as possible.

We do apologise about the inconvenience this may be causing and make sure you check the final price before proceeding with check-out.

Originally Posted by JHVL2015
Im from Xbox One, more details: you are in full squad and the xbox voice group crashes, the voice group returns and you receive the reconnect message, after that you are not able to reconnect and you still can play ranked or casual or event, after the match you were banned, you lost mmr and get banned.

Thanks for your response there JHVL2015.

As Ubi-TheBerry suggested, this is indeed an issue that our development team is aware of and are actively looking into.

Would you be able to kindly clarify what is the error message that you receive when this occurs?

In the meantime, our apologies about the inconvenience this is ca... Read more

Hey MrDias06,

Thanks for getting in touch!

I am afraid that our team can currently only provide support in English language, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in Portuguese language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to... Read more

Hey ChupapiMunyenyo, thanks for reaching out and I am sorry to hear about the issue you've been having.

First and foremost, can you advise whether it's something that you experience regularly or was that just a single occasion? Also, by saying that this has happened to you and your friends, do you mean that they were part of the same game? Also, do you recall what time roughly did this game took place?

In the meantime, you can try completing steps outlined in the following article and see whether that helps to improve your connection to the game servers.

Keep us updated!