Ubi-Karl

Originally Posted by KinGman.plus
Can you tell me where to solve this problem

If you go to support website by visiting the link I shared in my previous post, you will be able to login to your account and then at the top right corner you will see a drop down menu. Click that and select 'My cases', which will direct you to a list of cases you have created under this account.

There are 2 tickets you have present for the ban appeal, therefore have a look at them and you will be able to request more information in regards to reason you got suspended for.

If however you're still having difficulties in locating it, let us know at which step are you stuck and we will a... Read more

Originally Posted by ZKC_Bakemono
Hi, I have the same problem as above.
Phase 1 drops came through just fine (usually the day after the streams) but I have not yet received any of the Phase 2 drops, nor am I getting notification about it on Twitch.

Hey ZKC_Bakemono!

Thanks for reaching out there.

As it stands, if you do not receive any notification from Twitch then that will mean that you either did not sign up or did not watch the stream long enough. Taking into consideration that you have received your rewards from Phase One, this most likely indicates an issue with viewing time.

For more information, visit the following ... Read more

Originally Posted by KinGman.plus
I don't know why it was banned.

Alright, I see.

I can see that the case in which you've been contacted is in foreign language, therefore if you can visit our support website, login to your account and then click the drop dow... Read more

Hey KinGman.plus!

Thanks for reaching out to us and welcome to forums.

As it stands, if you do receive permanent suspension in-game, you're always able to appeal it once, however if it gets declined, which appears to be the case in this particular instance, regrettably we're unable to assist you any further.

I do apologise if this may not be the outcome you have anticipated and should you have any queries that are not suspension related, let us know!

Thanks for your response there Huaaweii.!

Just to double-check, are you using wired or wireless connection? Also, which data center (server) are you connected to?

In the meantime, despite your ping in the scorecard showing up as normal, have you had a chance to go through steps outlined in the following article yet? If you haven't, give these a go and see whether problem remains.

Keep us updated!

Hey Mario.DNMK,

Thanks for your response there.

To find more information about how to participate in future events, have a look at the following article.

There is a selection process that takes place prior to the event therefore have a look at the criteria mentioned and should you have any questions, let us know!

Originally Posted by OrgansInOrbit
thanks a tonne! i watched pengu for only a few hours yesterday so was wondering if thoise 2 or 3 hours would of transfered over to another user if i watched them forn the remaining 2/3 hours.

also, at the time, the ubi site said 8 hours currentrly, but 5 hours for next phase. sites been updated and does indeed state 5 hours now for this current phase

Glad to hear!

If for any reason you run into any difficulties or if you're not receiving your drops as required, reach out to us via one of... Read more

Hey ActualArcher!

Thanks for reaching out .

To find more information about how to get involved, have a look at the following article.

Hope this helps and should you have any questions, let us know!

Originally Posted by Still.NotEnough
Any real news on this issue?

My case was closed twice and support forwards me to Ubisoft Forums...

Hey Still.NotEnough!

Thanks for reaching out and I am sorry to hear about the problem you're having.

I can confirm that this issue is under review by our game team however we do not seem to have any updates at the moment, however as soon as we do, information will be posted here, in our official forums, therefore keep an eye and apologies about the inconvenience in the meantime.

Originally Posted by SeaDragon22
Hi there dragoslayer4321,

I'm a few months late to this, so it's possible that you've already worked around this particular issue (or perhaps it's even been fixed if it ever was a real problem), but I also thought that 'Chipping Away' was bugged because the quest markers stopped appearing.

It turns out that the game gives you the first one, and then you have to explore Oxenefordscire a bit to find the next one(s), which will appear as you come into proximity with them.

Like I said, I'm probably a bit too late to be helpful, but just thought I'd offer this up in case you were still stuck there ...

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Hey netyjoon12, thanks for getting in touch and bringing this up.

If you're currently on version 1.1.1, then you will need to make sure you update your game to the latest version. If you do so and problem persists, please feel free to open a support ticket or to reach out to us on our ... Read more

Hey Trickyyyyyyyyy, thanks for reaching out to us!

If you would like to find more information about your suspension or appeal it, we will be more than happy to look into it however it's something we will be unable to discuss in forums, therefore please reach out to us via one of the following channels and we will get back to you at the earliest possible convenience:

1. Support website
2. ... Read more

Hey Shadow_holy, thanks for the update there and apologies for not being able to get back to you earlier on this.

I'm glad it's resolved for you, hope you enjoy your game-time and if you will have any queries in the future, reach out at any time!

Alright, I see.

Whilst our team is looking into the matter and we're gathering information on this, if you do encounter this issue ever again, see if you can recall what happened prior to it (in-game) as that will give us a better idea once we find consistencies for the actions that are taken before issue occurs.

In the meantime, we do apologise for the inconvenience this has been causing to you so far and thank you for your patience for the time being.

If we will have any further updates coming up, information will be shared here, in our official forums, so keep an eye!

Originally Posted by Sticky-_
I mean I can take a video but all it's going to show is all default skins on my operators and guns. It happened after the most recent update. It updated. I logged in, got into a match and quickly noticed everything was reset. Even my elites were unequipped

Thanks for your swift response!

I would not bother taking video showing default skins. It was more about taking a video of anything that happens prior to loadout being reset, as it will help us to identify what may be the cause for it.

Am I right to say that this is the first instance it happened for you, is that right?

Hey Sticky-_, thanks for reaching out and I am sorry to hear about the issue you've been having as I fully appreciate how frustrating this may be .

As it stands, it appears that our development team was unable to reproduce the issue on our side, therefore I would like to ask you if you have a video of the issue occurring and maybe any steps you did or circumstances that could have lead to this issue, and we will ensure this information gets forwarded to our game team accordingly.

Hey pitair1, thanks for reaching out and apologies about the delayed response!

I am not sure whether you tried this, but if you have a random game that you've been playing and enjoyed the map, if you have your game saved, go to menu without leaving the current game, start new game and seed that is normally auto-generated for you should be the same seed that you've been currently playing.

Hey AdaletNamluda55, thanks for getting in touch and I am sorry to hear about this.

I can confirm that this issue has been brought up by a number of players and as it stands, it is currently being investigated by our development team.

For your future sessions of gameplay, make sure that you run the latest version of your video card driver and try to run the game in DirectX11.

Apologies for the inconvenience this is causing and thank you for your patience in the meantime.

Hey guys!

Thanks for getting in touch and apologies about the delayed response.

Just as gameleeuw007 stated, I can confirm that we have received a number of players contacting about this and issue is under review by our development team. This is the matter that is currently affecting a number of titles hence why it may be taking longer than anticipated however rest assured, this will be addressed.

Thank you for your patience and apologies for the inconvenience caused.

Originally Posted by dansteele2592
No theres been errors along the way. Ive had to open a ticket like 3 times because you guys just keep closing them without telling me.

Your case does will get closed automatically by the system within 4 days of inactivity and isn't something done manually.

To add, have a look at your case as we have sent you response yet did not hear anything back.

Originally Posted by i4cam
I purchased 5 dollars worth of R6 credits and I purchas...

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