Ubi-Karl

Originally Posted by MLGDucky42
I'm looking at the "Linked Accounts" section on the Ubisoft page for my account, but I don't see a way to link my steam account. How can I do this?

If you have purchased R6: Siege through Steam, when you launched the game for the first time, you were asked to link your Steam and Ubisoft accounts, therefore depending on which Ubisoft account you were logged into at the time, that is where your Rainbow Six: Siege game will be located and that is where you will also be able to access Rainbow Six: Siege. Additionally, if you wish, I am more than happy to add it onto the account you are contacting us from, so let us know how you wish to proceed and we will ... Read more

Hey chilling.matrix, thanks for getting in touch, welcome to forums and apologies about the delay in getting back to you.

If I understand correctly, you're asking whether you can change the location of your game files to another location whilst having the game installed through Epic Games Launcher.

If this was to be Ubisoft Connect launcher, you can just simply change the install path by using the Game Install Location and it will work fine, however as far as Epic Games Launcher goes, it's something that we do not have information on and you will need to refer to Epic Games Support instead.

Should you have any further questions or if I misunderstood your query, let us know!

Originally Posted by MLGDucky42
I used this account to sign into Ubisoft Connect, but I use a different email for Steam if that's what you're asking.

Apologies about the confusion however I was not sure whether it's in relation to this Ubisoft account that you have posted from or whether it's another Ubisoft account to which you have your Steam and Rainbow Six: Siege linked.

If it is in relation to another account, then we will need to take a look, however if it's for this one, then you do not have Test Server at the moment and it would need adding, however there does not appear to be any Steam account linked right now.

Hey Lxcass_, thanks for reaching out, welcome to forums and apologies about the delay in getting back to you.

If you are attempting to access the server whilst it's not available, this will result in the message you've received. I've had a look at your account and can see that you have it in your library therefore as soon as it's live, you will be able to access it without any issues.

Should you have any further queries, let us know!

Hey MLGDucky42, thanks for reaching out and welcome to forums!

Can I just quickly double-check whether this is in relation to the account you are contacting us from or is it for another one?

Hey Repent.., thanks for reaching out, welcome to forums and apologies about the delay in getting back to you.

Can I just double-check whether you've been possibly attempting to access Test Server rather than the actual game?

If you are being asked for activation key when launching the main game instead, try verifying your game files and see whether that helps.

Keep us updated!

Hey HizirReis1041, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

There are couple things you may try to resolve this:

1. First, check to see if your GameSettings.ini file is not set to 'Read-Only' (by default located in C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\)

2. If that doesn't help, you may try getting a new save file to see if it helps to resolve this

- Make sure Ubisoft Connect is exited out, which can include exiting from your system tray if you opted to have Ubisoft Connect run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Uplay as administrator, then disable the overlay and cloud save
- Launch Sieg... Read more

Hey M-A-S-K, thanks for getting in touch and apologies about the delayed response.

I've had a look at your account and can see that you do have Test Server in your library therefore you will be able to access it whenever it's live.

Should you have any further questions, let us know!

Hey S36asti4n, thanks for reaching out, welcome to forums and apologies about the delayed response.

As it stands, if you are using the same network and are unable to connect, this will most likely be due to your NAT type, therefore in order to resolve the issue, try completing steps outlined in the following article and see if issue persists.

Keep us updated!

Hey Miledonis, thanks for getting in touch, welcome to forums and apologies about the delayed response.

I've read all of your post and I can clearly understand what issue are you trying to bring up.

First and foremost, I do not know whether you're aware of this already however if you do happen to be playing in a game with a cheater and that person at some stage gets suspended, your MMR will be reimbursed accordingly. For more information about this, have a look at the following ... Read more

Hey Snoot69, thanks for reaching out, welcome to forums and apologies about the delay in getting back to you.

First and foremost, as far as email change is concerned, we are more than happy to look into this for you, however as it's something that we can only discuss with the owner of the account, I will need to ask you to reach out to us via one of the channels below:

1. Support website
2. ... Read more

Hey WetBBQ, thanks for getting in touch!

There are many words or word combinations that are prohibited to be used when creating username as it violates our Terms of Use. These specific selections are questioned every now and then however our Support Te... Read more

Hey Mop232, thanks for getting in touch, welcome to forums and apologies about the delay in getting back to you.

I've had a closer look at your account and it appears that your Test Server is already on the account, therefore as soon as the server is live, you should be able to locate it in your games library .

Should you have any further questions, let us know!

Hey davidcat3, thanks for getting in touch with us!

Your transaction attempt will be blocked if you will be attempting to purchase credits with another currency than your actual location. It's something that is done on our system site and is relation to violation of our ... Read more

Originally Posted by neko.DS
Hello, I own a copy of rainbow six siege deluxe edition and want to download the tts server. My friend told me it should be in your uplay library but it is no where to be found. I have closed the uplay app and opened it back up but nothing was there. I tried to uninstall ubisoft connect and the tts but no results.

Can anyone help with this issue?

Thank you

Hey neko.DS, thanks for getting in touch and apologies about the delayed response.

I have now added Test Server to your game's library so you should be able to access it whenever it's live ... Read more

Hey tarkhuna, thanks for getting in touch and I am sorry to hear you're having this issue.

As it stands, your in-game settings are tied to your Ubisoft Account and not the computer, therefore I would advise you to ensure that you have the exact same settings on both accounts and issue should no longer persist.

You will be able to locate your GameSettings.ini file in your Documents (C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\) and you can check both files for both of your accounts which will allow you to also see if settings match.

If that doesn't solve the issue, try deleting your GameSettings.ini for both accounts.

In case if problem is still there, you can also try ... Read more

Originally Posted by S.ouls_FE
thats what happend to me match started freeze crash and cant launch the game

Hey S.ouls_FE, thanks for reaching out and welcome to forums!

Have you had a chance to try steps that were mentioned in this thread? If you did, yet issue remains, let us know and we will look into the matter further.

Originally Posted by WhoopAsh.
Alright so I was playing a ranked placement yesterday, and I looked at r6tracker before the game and I was at 2800 mmr. We played the game and got 4-0 swept by ModeloMan. who was a champion in void edge. Ok whatever it sucks to play a smurf but it happens. I look at my stats after this game and I was at 2400 mmr. I didn't think it was right as I was booted from gold 2 to silver 3. I am just looking for help or a reason that I would lose 400 mmr to a team that ranks higher than us. My Account - WhoopAsh. Friend 1 - Meaimz. Friend 2 - DKsFat I just want to know how you can lose 3 ranks in one game. All help and answers are appreciated.

Hey... Read more

Hey croken717, thanks for getting in touch.

This is a known issue as we have received a number of players contacting about the same problem and this is currently under review by our development team.

We do apologise about the inconvenience this is currently causing as well as about the miscommunication that has been potentially caused by the confusion of which issue you were referring to when making a contact.

Either way, we appreciate your patience and as soon as we will have any further updates on this, details will be posted in our official forums, so keep an eye.

Originally Posted by Sxulless.-
I wasted two thousand hours for nothing, just to get banned for doing nothing and not even getting a chance to prove my innocence. Two thousand hours of my life gone. I am done.

Hey Sxulless.-, I am sorry if the outcome of your appeal was not as anticipated and I am afraid we will be unable to assist you any further with this.

If there is anything that we can assist you with in the future, feel free to reach out at any time.

Thread is now closed.