Ubi-Karl

Originally Posted by PestiTuna
Yes I do... but less frequently and also mostly when i spawn to the match. But it can occure any time its just more offen on DEF and SPAWNS

I will try the troubleshooting

Hey PestiTuna!

Thanks for your response there and keep us updated!

Should issue remain, it would be good for us to know which API are you using (DX or Vulkan) and what error message do you happen to receive when crash occurs, and we will be happy to look into the matter further .

Hey Pain_Dankruto, thanks for getting in touch and bringing these issues up.

First and foremost - in regards to the first one you've mentioned, would you be able to possibly provide us with a little more information, such as whether you noticed this being the case in every single game or whether there's anything in particular that you've noticed that may be causing this? Also, if you do happen to have video footage of this, that would be great!

In regards to the aspect ratio in replays - the screenshot you've provided is perfect, thanks for sending that along! Same question as previously - is this issue occurring in every single game? Also, do you have your aspect ratio on 4:3 in in-game settings?

Let us know!

Hey YT_TheTNTwither, thanks for getting in touch and I am sorry to hear about the problem you've been experiencing.

I've had a look and it appears that this issue has been already reported and is being reviewed by our development team, however I just wanted to double-check, when you stated you're unable to move - is it just your mouse or is it your keyboard buttons as well that are not responsive? Additionally, can you also advise if this problem only affects Ranked matches?

In the meantime, you can try temporarily disabling the overlay to see whether issue remains.

Hey Marshall.CCCP, thanks for getting in touch and apologies about the delayed response from our team.

If a cheater has been suspended and you have been playing in a Ranked match against them, regardless of the outcome of the match - whether you lost/won/surrendered, you will always receive MMR/Elo rollback.

Hope this helps and should you have any further queries, let us know!

Originally Posted by TaPpYbOi
since yesterday i havent been able to finish one match without the game somehow crashing and i have updated my gpu drivers and performed a clean boot but still nothing changed . Ive started playing after a gap of a year or so , so idk if this is a widespread problem or only for me but ubi shld do something about it . The game crashing in the match point is the most infuriating thing ever !

Hey TaPpYbOi, thanks for getting in touch and I am sorry to hear about the issue you're having.

Would you be able to clarify if you're using DX or Vulkan API? Also, when crash occurs, do you happen to receive any error messages at all? Finally, have you noti... Read more

Originally Posted by Xaisu.
I wanted to buy R6 Credits because of the discount on the Elite skins and R6 flagged my purchase as suspicious and I paid for the R6 credits but havent received them. Help?

Hey Xaisu.!

Thanks for reaching out and welcome to forums!

If you have paid for your credits yet the content does not appear in-game, we will be more than happy to look into this for you, however it's something that we need to do on individual basis and will also have to complete some verification steps before proceeding further, therefore can I ask you to reach out to us via one of the channels below:

1. ... Read more

Hey Konata2021, welcome to forums and sorry to hear about the issue you're dealing with.

After having a closer look at your specs, I do see that you're very slightly above the minimum system requirements.

Would you be able to explain exactly what happens when you press Start button? Also, have you had a chance to go through steps outlined in the following article yet? If you haven't, give these a go and see whether issue rem... Read more

Hey jacobgotban3tim, thanks for getting in touch and welcome to forums!

If you have been permanently suspended, you can appeal your suspension once with us, therefore if you wish to proceed, please note that it's a private matter therefore we will need to ask you to reach out via one of the following channels:

1. Support website
2. ... Read more

Hey ninjamkdubi, thanks for getting in touch with us.

Please do note that I have removed your post as it is in relation to your suspension, which is a private matter and it's against our forum rules.

As far as toxicity suspensions go, it will mostly be temporarily however in some instances, this can also result in a permanent ban, as it's all being assessed on individual basis. We take a firm stance against inappropriate behavior, and take the preservation of our gaming environment very seriously. therefore as your appeal has been already reviewed, regrettably we will be unable to assist you any further.

For future reference, you can view our terms of use in full, ... Read more

Hey kostassomerr, thanks for getting in touch and welcome to forums!

In order to resolve the issue, I would recommend you to try manually reinstalling the launcher by following steps outlined in this article.

Keep us updated and if issue persists, we will be happy to look into the matter further for you!

Hey Maxaquadrillion, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

First and foremost, would you be able to advise if you're using DX or Vulkan API? Also, taking into consideration that it happened 4 times for you so far, do you recall anything in particular, such as actions in-game or map, that were consistent through-out those games prior to crash occurring? This information would be very useful for us as it does look like this has been brought up in the past however our development team had difficulties in reproducing this.

In the meantime, if you haven't already, I would advise to give these steps a go and see whether that helps.

... Read more

Originally Posted by Irsen_W
Hello, there's an issue with the rest of the E-Sports packs that are given to me in Siege. In the Ubisoft Drops website, it states that I should have a grand total of 29 packs but so far I have been only given and opened around 10 packs in Siege itself (I'm not sure the exact number but I'm sure your database have kept track on it). I would like to know if there was an error with releasing the correct amount of packs owned or will you give the rest to me on a later date. If the latter, I would've wished that a notification would have been given to avoid any sort of confusion in the future. Do any of you guys get this kind of problem? The mates I usually play with have told me that they are facing the same issue....

Read more

Originally Posted by PlxiityEU.
What do you mean ive been trying for ages

Hey PlxiityEU., thanks for getting in touch, welcome to forums and apologies about the delayed response.

Would you be able to elaborate? Are you unable to walk and already tried all of the steps mentioned in the article yet to no avail?

Let us know and we will take it from there!

Hey EddyBonz.D0nk3y!

Thanks for getting in touch and I am sorry to hear about the issue you're experiencing.

This is something that has certainly not been brought up before, therefore we would like to see whether this can be resolved.

First and foremost, can I ask you to try completing steps outlined in the following article, that will allow you to improve your in-game performance and possibly resolve the FPS drop when being shot.

Additionally, are you using DX or Vulkan API? If you are using DX, you may want to give Vulkan a go, as some players informed that they are able to achieve better performa... Read more

Originally Posted by bubbie..
hello! i am having issues with my ping while playing strictly siege, i have no internet issues in any other games i play such as csgo.. ive restarted my computer, my router and installed and uninstalled siege twice, and verified game files but my ping still is awful (has gone to 17K) when i play this game... i used to not have any issues when i first installed the game during void edge but now im having a tough time even playing because i see the game like its a google slides lol. could anyone help me please?

Hey bubbie..!

Thanks for getting in touch and I am sorry to hear about this.

First and foremost, in order to resolve the iss... Read more

Originally Posted by Ink_Defense
funny think is when you switch to your hotspot in game (from normal wifi) you can play ,but when you go back to menu it cannot load anything , its just bugisoft

Hey Ink_Defense, thanks for reaching out and bringing this up.

Just to double-check, are you saying that if you switch your from your WiFi to mobile hotspot whilst in the main menu, it will essentially result in a crash where you have to restart the game in order to continue or is it the case where if you change it whilst in-game, you can play it but as soon as the game is concluded and you go back to main menu, you're unable to load/click anything?

Let us know. ... Read more

Originally Posted by Porato.
Are you guys done yet ??? I've been waiting for sometime , please fix the damn thing faster ,I want the battle pass , I've been waiting for a long long time Please fix it faster

Originally Posted by Barslaven
I still have this problem.
Checking Steam Overlay.
Checking boxes but I won't be able to hit "Continue".

Hey guys, this issue has been already ... Read more

Hey ItsFeazz, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

So that we could look into the matter further, would it be possible for you to provide us with a screenshot showing you and your friends in-game and them appearing as offline in the same image?

Let us know!

Hey HYJ_Account, thanks for getting in touch and bringing this to our attention.

I've had a look however it does not seem like this has been brought up before, therefore for reproduction purposes, can I just double-check if this is the case in every session on Vulkan API or are there any particular steps you take that can create the issue?

Let us know!

Originally Posted by Arkedios
Hello UbiRaziel!

I don't have all operators unlocked unfortunetly.

Are you guys gonna do something about holiday pack tho? As i said i don't have all operators unlocked yet i recieved a duplicate (frost). And it's been months since i've sent a ticket, still no renown or a new pack given to me. I'm missing 4 operators atm any of them would be nice or just 25k!

Hey Arkedios, thanks for getting back to us and apologies about the delayed response.

I will ensure this gets forwarded... Read more