Ubi-Karl

Originally Posted by justgry
I have uninstalled the game and remove save data.
And I tried reinstalling, but the error still showed up...

Hey justgry, thanks for your response there and apologies about the delay in getting back to you.

We appreciate you providing us with the update and we will continue the on-going investigation on this.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye and apologies about the inconvenience in the meantime.

Orig...

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Hey Manning07, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that this particular problem has been already brought up to our development team and is currently under further investigation.

We do apologise about the inconvenience this may cause and thank you for bearing with us in the meantime.

As soon as we will have any further updates, details will be posted in our official forums, so keep an eye!

Thanks everyone for sharing resolution steps and hopefully others who experience the issue will find this useful!

Hey CommanderCam96, thanks for getting in touch and welcome to forums!

As it stands, I can confirm that we have received a number of contacts about the exact same issue as you've described and this is currently under review by our development team.

We do apologise about the inconvenience this is causing and as soon as we will have some further information on the matter, details will be posted here, in our official forums, so thank you for bearing with us in the meantime.

Should you have any further questions, let us know!

Hey maxona0305, thanks for getting in touch and apologies about the delayed response.

We have a thread about the exact same error message you're receiving, therefore have a look when you get a chance and try completing steps suggested. Should issue remain, provide us with some further information as requested in thread and we will take it from there.

Originally Posted by Ttv.Killer_Eu_
I want to buy the battle pass but i cant as when i go to buy the credits there is no option to pay with steam

Hey Ttv.Killer_Eu_, thanks for getting in touch and apologies about the delayed response.

This particular issue has now been resolved and you should be able to make your purchases as per usual .

If however you still experience this, let us know and we will look into it further.

...

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Hey SoL_Nitro, thanks for getting in touch.

As it stands, this particular issue is something that is affecting Xbox players only and it's still under review by our development team.

Apologies if it has been taking longer than anticipated and as soon as we will have further updates on the matter, details will be posted here, in our official forums, so keep an eye.

Should you have any further queries, let us know!

Originally Posted by DementedProdigy
Unfortunately, rebuilding the database didn't resolve the issue. I rebuilt with the DLC Installed, restored the license and restarted the console with no luck in game. Then, I deleted the downloads, rebuilt, restored, then installed the DLC and still no luck in game. My case # is 14181026. Thank you for your help!!

Hey DementedProdigy, thanks for your response and apologies about the delay in getting back to you.

I've had a look at your case and can see exactly what you're referring to.

Taking into consideration that you've managed to install it by using PS4 version, I would like to ask you to provide us with full and uncrop... Read more

No worries at all there davidcat3 .

If you do happen to have any further queries in the future, feel free to reach out at any time!

Hey picedoor, thanks for getting in touch and welcome to forums.

First and foremost - if you have a failed transaction, your funds will not be taken as you described, but instead, it will be on authorization hold and will therefore be returned in few working days (depending on your financial institution).

Secondly, as this is account related issue, we will need to have a closer look at your account to see what may be causing this. With that being said, it's also a matter that we're only able to disclose to the owner of the account, so I would like to invite you to reach out to us via one of the following channels:

1. ... Read more

Hey C0BYC4T, thanks for getting in touch and welcome to forums!

I've had a look at your account and can see that you've used Activation Key recently to activate some content on your account, however it appears to be DLC only and in order to access it, you will also require the base game.

Hope this helps. Should you have any further questions, let us know!

Hey luckynights, thanks for getting in touch and bringing this up.

This particular topic is something that we have been working for some time on and you can find more information about it by clicking the following article.

If you do ever encounter these instances whilst in-game again or if you recall details from your previous game, we would need you to provide us with the following:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. If you have video footage o... Read more

Hey lacunamacunaa, thanks for reaching out and welcome to forums!

I've had a look at your account and can see that you have managed to activate it today and therefore should be able to connect to ranked without any further issues however if you do continue to be facing any restrictions on this particular account, send us through screenshot showing the issue and we will have a look!

Originally Posted by All_Starz99
Hello, I’m having a similar issue I cannot buy the alpha pack at all, I’ve earned the renown to buy them but every time I go to purchase them it gives me and red message saying failed to purchase packs, I haven’t got a clue how to fix it as I’ve uninstalled the game and fixed the game files still got the same issue I’ve seen that other people like me have the same issue can I please have your help or one of your colleagues to try and get this fixed. Thank you

Hey All_Starz99, thanks for getting in touch and apologies about the delayed response.

In order to resolve the issue you're having, depending on the platform you play on, try completin... Read more

Hey B7R..., thanks for getting in touch, welcome to forums and apologies about the delayed response from our team.

I've had a look into your account and can see that you do have Test Server added to your account already, therefore you will be able to access it whenever it's live .

Should you have any further questions, let us know!

Hey Fearlisha09!

Thanks for getting back to us.

Just a quick update - I can see that you do have Test Server in your library, therefore as stated above, as soon as the server is live, you will be able to access it right away.

Should you have any further queries, feel free to reach out at any time!

Originally Posted by CurryCookie001
BUT i dont have PC siege

Hey CurryCookie001!

Thanks for getting in touch, welcome to forums and apologies about the delay in getting back to you.

I have now added Test Server to your account, therefore you will be able to access it through Ubisoft Connect launcher on PC, whenever the server is live.

Hope this helps and should you have any further queries, let us know!

Hey guys!

Apologies about the delayed response there.

This issue has now been resolved and you should be able to make your purchases as per usual.

If however any of you runs into any further issues, let us know and we will have a look!

Originally Posted by Konata2021
Hi, thank you for your respond. So im gonna try to explain what is happening when im trying to turn on the game. I open ubisoft and i click on the game, it starts loading and i can see the loading picture of the game in the small window but suddenly the game wont start. And then pops out the window with error mesage.

Alright, you clarified this very well so I know what you're referring to.

Could you also tell us what is the error message that you receive and also, have you had a chance to complete the steps mentioned earlier?

Hey Vahlk.ACE!

Thanks for getting in touch and apologies about the delayed response.

As far as Esports Pack go, duplicates is something that is working as intended however I will ensure that your feedback gets passed along to our game team accordingly.

Should you have more feedback to share or if you have any further queries, let us know!