Ubi-Karl

Hey ernest038, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

Just to double-check, do you possibly have controller layout whilst playing on PC, despite not having any controller plugged in the first place?

Let us know!

Hey Pizza_Mozarella!

Thanks for reaching out and I am sorry to hear about the problem you're having.

I can confirm that we have received multiple reports about the issue and it is currently under review by our development team.

We do apologise about the inconvenience in the meantime and are thankful for your patience whilst we're working to get the matter resolved.

As soon as we will have some further updates, details will be posted here, in our official forums, so keep an eye!

Originally Posted by Huaaweii.
Hey! Thanks for your Response, in the meantime i fixed the Problem. I had to restart my Router, i think the problem was that the Ports that the game uses to send and get Packages had a problem, that is probably the reason why i didnt lag but my Teammates and my Enemys did.

Thanks for your Help.

Thanks for the update and I'm glad to hear that .

Enjoy your game time and should there be anything else we can assist you with, feel free to reach out at any time!

Hey Goosey.AU!

Thanks for getting in touch, welcome to forums and I am sorry about the issue you're having to deal with.

First and foremost, just to ensure that we're all on the same page, are you referring to 'Failed to load player profile' error message? If so, are these the steps that you've already completed, is that right?

Let us know!

Originally Posted by Vahlk.ACE
I havent gotten anything past the teal charm and even though it says I got ten esports packs in my ubisoft inventory I only got 4 in game and i havent recieved any more for the hours Ive watched since 2 days ago

Hey Vahlk.ACE!

Thanks for getting in touch and sorry to hear about this.

As mentioned in previous post, we have received a number of players contacting about this issue and it is currently being reviewed by our development team.

Our apologies for the inconvenience this is currently causing and as soon as we will have some further updates, details will be posted here, in our official forums, so keep an eye! ... Read more

Originally Posted by KinGman.plus
I like this game very much

I appreciate where you're coming from however as advised previously, I am afraid our Support Team will be unable to assist you any further in relation to suspension, however if there is anything else we can assist you with, reach out at any time!

Originally Posted by ZKC_Bakemono
I had streams on 24/7 for days.
I got two esport packs, the second one was a duplicate.
I feel like I've been scammed.

I had a closer look at your account and can see that you have indeed watched Phase 2 as well and there are more packs allocated in your account.

Please note that there is currently ongoing investigation regarding packs not appearing despite receiving notification via Twitch, therefore please bear with us in the meantime whilst our team is actively working towards the resolution.

Hey kekashihatake22, thanks for reaching out and welcome to forums!

I've had a look at your account and can see that you have obtained rewards from watching Six Invitationals 2021 however it may take some time for it to be synced and received in-game, so please be patient and it should eventually be delivered to your account.

If however you are still experiencing difficulties with it, let us know and we will have a look!

Originally Posted by Jheesus
Okay so every time someone from ubi support responds its the same thing even though everyone has done what you said and made that perfectly clear please give a helpful response. Also the corrupt save file is stupid because we cannot use a controller to complete a situation to create a new save file it is all frustrating and stupid, You need to fix ur game because many people are just quite frankly done wit how buggy it is please fix and listen to peoples responses.

Hey Jheesus!

Thanks for reaching out and welcome to forums.

I believe there may have been some confusion in regards to what Ubi-Raziel suggested.

As it stands... Read more

Originally Posted by TriangleKitKat
I guess I will have to forget about my holiday pack.

Hi again TriangleKitKat!

I am afraid we do not have any updates on this just yet, however as soon as we do, information will be shared here, in our official forums, therefore apologies if this has been taking longer than initially anticipated.

Originally Posted by Toaster_141
how do i share pictures ? also this began about a week ago and i have never encountered any problems with buying alpha packs

Hey Toaster_141, thanks for your response!

If you can use any image/screenshot sharing website where you can upload it, send us over the link (website) for it and we will have a look!

Originally Posted by Darkprodutions
I am having this same issue

Hey Darkprodutions!

Thanks for getting in touch and welcome to forums!

Just to check, have you had a chance to launch the game yet? If you have yet skin was not received, can I ask you to try launching it again and let us know if issue persists!

Originally Posted by obs_snakelet
It seems as though the drops website is giving a drop for every 5 hours, but the game is only providing them for every 8 hours. I have so far been told I have received 7, however only 3 have actually came through in the game. Pretty annoying to be honest.

Hey obs_snakelet!

Thanks for your feedback there!

The information provided has been passed along over to our development team regarding the matter and we will see what we can do however in the meantime, as Ubi-TheBerry suggested, there is a possibility for your pack to be slightly delayed before having the ability to receive it in-game however you should receive it nonetheles... Read more

If you do have any other queries in the meantime by any chance, feel free to reach out at any time!

Originally Posted by KinGman.plus
Is there any other way to solve the problem? I really want to play this game, thank you

As far as the suspension itself is concerned, regrettably we will be unable to overturn the outcome of the investigation and therefore will be unable to assist any further.

Hey david.h.sk!

I have just replied to your original thread, therefore will be locking this one to keep it all in one place.

Originally Posted by KinGman.plus
I only see one case，CASE NUMBER 14038622，is this one

That's the one indeed!

The other case appears to be closed due to 4 days of inactivity however you can still reply to this one.

Hey AlexeiJr!

Thanks for getting in touch and sorry to hear about the issue you're having.

I've looked it up and can see that your issue is related to enabling your Twitch drops rather than receiving them.

As it stands, I can confirm that the issue you're experiencing is something that has been reported by multiple players and is under review by our development team.

We do apologise about the inconvenience this is currently causing and as soon as we will have some further information on the matter, details will be posted here, in our official forums, therefore keep an eye!

Hey david.h.sk!

Thanks for getting in touch with us.

I've had a closer look at your account and can see that you've got more than one Esports Pack received however in some instances, it may take a moment or two for it to appear into your account, therefore bear with us and sooner or later it will be added to your account .

To add, for safety purposes, I've also removed your account details as it's something we're able to access anyways and it's sensitive information you do not want to share.

Should you happen to have any further queries, let us know!

Originally Posted by carr1438
Everytime i go to activate my account for drops, it gives me an error that says "An error has occurred while enabling rewards. Please contact Customer Support." just want the drops man

Hey carr1438, thanks for getting in touch, welcome to forums and apologies about the issue you ran into.

First and foremost, if you haven't already, there are a number of steps you may try in order to resolve this:

1. Try completing ... Read more