Ubi-Karl

Hey Aspide.Nero,

Thanks for getting in touch!

I am afraid that our team can currently only provide support in English language, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in Italian language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to ... Read more

Hey Chartered.WTG!

Thanks for reaching out and sorry to hear about the problem you're experiencing.

I can confirm that this issue has been brought up to our development team as we have received a number of players contacting about it and it is currently under investigation.

Our apologies about the inconvenience this is causing and as soon as we will have further updates, details will be posted here, in our official forums, so keep an eye!

Originally Posted by Crooked_Boii
I supposed to have 4 esport packs and I only received 2 and I really supposed to have more cause I watched twitch all day yesterday still didn’t get any more packs y’all are going to lose players to this the game is already messed up by cheaters that y’all won’t ban

Hey Crooked_Boii, thanks for reaching out and welcome to forums!

It's very likely that your content will not be available in-game right away and there's a strong possibility for a delay, as this has been reported by a number of players and is something that our development team is looking into, therefore apologies about any inconvenience this may be causing. ... Read more

Originally Posted by KingPrewyoko
Thanks!

I wanted to give you an update. I should have received at least 8 packs based on my watch time from the weekend. I am only credited with 5 in the inventory and have received 3 of those in game. Twitch only notified me about 1.

This sounds like it's an issue on Twitch's end and not yours, but I hope you will make the packs available by some other means as I know there have been many issues surrounding this whole thing.

Thanks for the update KingPrewyoko, appreciate your communication regarding the matter and we will see what we can do on our end.

Originally Posted by SirHarryPierce
Thank you!

No worries at all there, wouldn't have done this without your co-operation .

Should there be anything we can help you with in the future, feel free to reach out at any time!

Hey guys!

Thanks for reaching out and bringing this to our attention.

I have now forwarded this over to our development team for further review. If we do not any further details or if we will have any updates on the matter, details will be posted here, in our official forums, so keep an eye!

Hey SirHarryPierce!

Just wanted to provide you a quick update - we have managed to successfully reproduce the issue and it is set to be fixed with one of the future patches however more details to come at a closer time.

Thank you very much for your communication and efforts in making gameplay better .

Originally Posted by archdoodler007
Hi, thanks for the reply! ive noticed that its whenever the fps count is over 120, As 120 is the max the console can go i think its more the game? i contacted ubisoft support on twitter who said they'd pass it to their rainbow team but I'm not sure if anything will come of it

Hey archdoodler007, thanks for your response there!

Can I just double-check if you have V-Sync on or off? Also, any chance you could share screenshot of your in-game video settings?

I've been playing it myself on PS5 and did not encounter anything similar, therefore just curious whether this may have to do with the actual settings in-game. ... Read more

Originally Posted by obs_snakelet
Cheers, thanks for the update. I'll keep an eye out for any change over next week or so.

No worries, anytime!

Originally Posted by Pizza_Mozarella
I made a thread about something almost similiar. I didn"t get teal charm and 4 packs. But in mine case it also doesn't show these items in my inventory.

Hey Pizza_Mozarella, I have responded to your ... Read more

Originally Posted by obs_snakelet
So an update. I believe the event has ended now. My total notified on the drops website was 10. I only received 4 of those 10. I'll keep an eye on it over the next few days, but it doesn't seem like those other 6 packs are going to eventuate...

Originally Posted by Vahlk.ACE
exact same thing here, but I was notified of the 10 two days ago and I havent recieved any more since then ...

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Hey Redx047!

Thanks for reaching out and welcome to forums .

This will most likely be due to packs being available on all platforms for that specific account - PC, Xbox and PlayStation.

Should you have any further queries, let us know!

Originally Posted by WobZombi
I hope I make sense, But sometimes when playing the game the screen will go black than it goes into window mode.
Once this is happened and I start to move forward my character will start randomly crouching and if I aim it will randomly keep switching the sights to left or rite.

Iv tried turning of the controller and reconnecting thru usb
Iv also tried unplugging keyboard and mouse and the issues is still there . The only way to solve this is by restarting the game.

Now before I get any hate I'm a disabled gamer with nerve damage who uses a controller for comfort and i don't play ranked

as for hardware every other game I play is fine 0 issues and iv tested all my hardware on other computers with 0 issiues
...

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Originally Posted by flowybab.
Hi
There was a challenge that said do 6 explosive kills.
I was on 5/6 kills, and for the final kill, I downed someone with cav and then killed him with an impact grenade.
But after the match ended my challenge was still on 5/6 kills.
It is about to end in 20 min and I don't have time to play anymore.
I demand a recount and 850 battlepass points added.

Hey flowybab., thanks for reaching out and sorry to hear about what happened.

If you downed someone with grenade, this would have allowed you to complete the challenge as finishing them off with grenade may not be sufficient enough to complete the challenge, therefore I... Read more

Hey MorganUwUDaddy, thanks for reaching out and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that there is a slight delay with your packs being delivered to the account, therefore bear with us and sooner or later you should receive the remaining content you've earned .

Originally Posted by Chrisly_Bear9
Hello Ubi-TheBerry,

I found the problem, I got three Esportspack and a charm on my secondary account, because in the past I once linked that account to my twitch account. But it says on Twitch and Ubisoft that currently my Twitch account is linked to my main account( Ubisoft and PSN). I cannot find anywhere how I can unlink my Twitch with my secondary account while it doesn't even says that they are linked.
I hope to hear from you soon.

Hey Chrisly_Bear9!

If you wish to unlink your T... Read more

Originally Posted by lFlakey
Hello, I am on windows 10 using a Ryzen CPU and Radeon GPU, with a MSI Mobo. I have tried almost all other fixes to this and need some help, I really want to get back into r6 but I cannot play at all. Anytime I join a game I get the kick for reason: corrupted memory. If someone who has the fix could please help me that would be great.

Hey lFlakey, thanks for reaching out and welcome to forums!

If you have already tried all the ... Read more

Originally Posted by KingPrewyoko
To avoid creating a new thread, I'm also having an issue receiving packs. I've watched nearly 40 hours of eligible pack streams (MacieJay, Z1ronic, KingGeorge, Narcoleptic Nugget, Beaulo) over the weekend, was only issued 2 of the esports packs.

When I check https://drops-register.ubi.com/#/en-US/my/inventory, it says I've been issued 4. First off, that number is far too low for the number of hours I've watched. Secondly, I'm not actually being issued all of the packs I've supposedly earned. I know I'm not the only one experiencing thi...

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Originally Posted by Bheem.Dholakpur
Hi there, I got the same today. moreover, R6TAB profile shows me as banned. Its hurting my reputation in SAR6 Community. I played 100+ hours ranked to grind up and this hurts. Please atleast compensate to something useful.

Hey Bheem.Dholakpur, thanks for reaching out to us and I am sorry to hear about the problem you're having.

As advised earlier by UbiKoality, regrettably we're unable to adjust your MMR or ranking in case of a rollback, however I certainly appreciate that the outcome of all this was not what you've expected and will ensure your feedback gets forwarded accordingly.

As far as the banned message goes, I had a... Read more

Hey DRacer1027, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

So that we could look into the matter further, can I ask you to clarify the following:

1. Since when did you start having issue? (any particular Patch?)
2. Which API are you using - Vulkan or DX?
3. When connection error occurs, are you sayin that you're receiving disconnection from Ubisoft Connect launcher rather than in-game? If so, does it just simply say 'Connection error' or are there any numbers followed after?

Let us know!