Ubi-Karl

Hey Atto250!

Thanks for getting in touch and welcome to forums .

I've had a look at your account and can see the purchase you're referring to as well as all of the operators attached to your account (including Year 1), therefore can you double-check whether you've got all of the content correctly installed and if you have, try verifying your game files and keep us updated!

Hey Polska_34, thanks for reaching out, welcome to forums and I am sorry to hear about the problem you've been having.

So that we could investigate this matter further, may I ask you to clarify the following:

1. Do you receive the warning message stating that you have been suspended for leaving one of the previous matches you've had, or are you getting suspension for leaving the game that you have been playing at that moment in time?
2. When this happens, do you get disconnected and receive any error message at all or do you just receive abandonment penalty stating that you're suspended?
3. Have you ever abandoned any games in the past?

Let us know and we will get back to you!

Hey BigManzDong, thanks for getting in touch and welcome to forums!

Please do note that any words that are being used in-game that can be classed as offensive, will flag your account and temporarily suspension might take place in case of doing so on multiple occasions. If such behavior continues, suspensions will be for a prolonged period of time, with a possibility for a permanent one if issue continues.

If you do notice someone using offensive language, you can always report them by using in-game functionality. If any of the players are using symbols or any particular ways of sending the hateful/offensive message and try to go around the system, make sure to do the same by reporting them, however responding with the same manner or language will not make the situation any better, as you will be essentially doing the same offense, therefore make sure to refrain from doing so.

Hey pighiy, thanks for reaching out and apologies about the delayed response from our team.

Could you advise what audio device are you using? Have you possibly tried using an alternative one to see if issue persists?

Also, a very common problem tends to be background applications that are using voice-chat features, such as Discord as an example, therefore taking into consideration that you have done troubleshooting steps already, I just wanted to bring this up as it does get overlooked quite frequently.

If however issue persists regardless, may I ask you to provide us with a screenshot showing your in-game voice Audio settings and Windows Sound settings?

Let us know!

Hey Rick_TheFirst, thanks for reaching out and apologies about the delayed response.

Just as Asterix201252 suggested, you can go to Ubisoft Connect launcher and uninstall your game through there .

Should you have any further questions, let us know!

Originally Posted by FrozenFox26
Well, too bad i guess. Thank you for the help.

No worries at all, apologies about the confusion at the start and feel free to get in touch at any time!

Hey StSpoon_VorteX, thanks for reaching out to us!

To find out more about the content that you receive from Season Pass 2, have a look at the following article.

In regards to Ubisoft Club Rewards not being available, I can confirm that we have received a good number of people contacting about the same issue you're referring to, as it is currently affecting a number of titles, and accordingly - it is currently under investigation by our development team.

We do apologise about the inconvenience this is currently causing and appreciate your patience whilst we're working towards getting it resolved.

As soon as we will have some further information about the matter, details ... Read more

Hey TrxzyPerson, thanks for reaching out and I am sorry to hear about this.

Your FPS is related to the way the game is performing and isn't related to the lagging players that you can see on your screen. This is something that will normally happen in case if that particular player has got a higher ping whilst your movement is normal as your ping stays low, therefore can I ask you whether you noticed if any of the opposing team players had their ping higher than normal? Also, is that something that you encounter in every game, with every single player you play with or is it just some of them?

Let us know and we will look into it.

Originally Posted by Big-DGW
Hi,
Thanks for the help.
I followed the steps and did some trouble shooting with v-sync and Free-Sync.
I found that i could get the stutters removed when running ubisoft connect, and seige in administrator. with V-Sync on 2 frames and Free-Sync enabled.
This at the very least makes the game playable. However, it does tank the FPS, as even on medium setting it means i only get 30 fps.

Any suggestion how to improve it a bit?

Hey Big-DGW!

Thanks for your response there.

Just to check, have you tried using Vulkan API by any chance? If you haven't, give it a go by following steps outlined in the followin... Read more

Hey gingernv, thanks for reaching out and I am sorry to hear about the issue you're having.

If you are using integrated graphics card then I suspect you may be using a Notebook (integrated graphics) and in that case your GPU will be below minimum system requirements, however regardless, we can still look at potential ways to sort this out.

Just to double-check, have you had a chance to go through the steps outlined in the following ... Read more

Hey SubSpace373,

Thanks for getting in touch and apologies about the delayed response.

As it stands, I can confirm that we have received a good number of people contacting about the same issue you're referring to, as it is currently affecting a number of titles, and accordingly - it is currently under investigation by our development team.

We do apologise about the inconvenience this is currently causing and appreciate your patience whilst we're working towards getting it resolved.

As soon as we will have some further information about the matter, details will be posted here, in our official forums, so keep an eye!

Hey aileenuzis, thanks for reaching out and welcome to forums!

This is quite unusual issue that you've brought up.

Could you advise what server are you connected to? Also, did you try connecting to any game during a different time of the day, to see if it allows you to?

Finally, although you're being forced to wait for a prolonged period of time, am I right to assume that eventually you do get connected, is that right?

Let us know!

Hey MacielBagaceiro, thanks for reaching out and I am sorry to hear about the issue you're having to deal with.

Taking into consideration that you've already tried everything on our website, can I just double-check if you also went through the steps outlined in the following article?

If you have yet issue remains, can you send us screenshot showing your in-game Audio settings? Also, have you possibly tried to use any alternative audio device to see if issue persists?

A very common problem tends to be Voice-Chat Threshold setting in-game, as leaving it too high or too low will cause these problems to happen, so make sure it's somewhere around the middle and ... Read more

No worries at all there, hope you enjoy your game-time and should you require assistance in the future, feel free to reach out at any time!

No problem, I did receive your message there and I will make sure to review each video you've sent (I'll get back to you when it's done).

Please do note that this is not a normal practice however I will make that exception for you .

Thanks for getting back to us there!

I do not want to discuss the particular report in detail however I can see that you have reported players a number of players for a number of reasons. Also, smurfing is the topic I did not really touch upon and in a lot of instances, you cannot always take the message for it's value, however I do see where you're coming from.

As far as the Twitter message goes, we are always aiming to respond to you within 48 hours and hopefully one of our agents will be able to do so however due to high volume of contacts a slight delay is possible.

In regards to rollback - I am glad to hear that and hopefully it will go to show that reports are being taken seriously however we're not always able to respond or address these instances right away due to limited number of resources however we will continuously strive to improve the gameplay experience and I will pass over your feedback to our team ... Read more

Originally Posted by safrizal2003
Please see it again because i still have trouble

That should be all done for you now, let us know if you have any difficulties with launching the game .

Originally Posted by HideInSpike
Alright. Thank you

No worries at all, anytime!

That's great stuff, I can see you have indeed and I just responded to you a moment ago .

I had a look at both of your cases however wasn't able to locate the screenshot requested, so could you try reuploading it to 13734519?