Ubi-Karl

No worries there, anytime!

Hey XxTheanimedudeX, thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been dealing with.

May I just double-check whether you're using Xbox One or Xbox Series X/S?

That's great stuff, I can see you have indeed!

Please bear with us and one of our agents will get back to you at the earliest possible convenience .

Hey The3DWaffleKing, thanks for reaching out and I am sorry to hear about the issue you ran into.

I've had a look at your account and it appears that everything is as it's intended to be and all content should be there, however if it remains missing, may I ask you to try verifying your game files, and let us know if issue persists!

Hey timetowin2314, thanks for reaching out and apologies about the delayed response.

Would you be able to advise us what is the exact error message you receive when attempting to start the game?

Hey Xernos.Brothern, thanks for reaching out, welcome to forums and I am sorry to hear about the delayed response in your ticket.

I can see that you have submitted it on 26th of December so it's more like a week rather than two, however that's due to the high volume of contacts that we have received over the past few weeks.

I have sent you verification email just a moment ago, so when you have a chance, check your mailbox, click the link inside and then once it's done, let us know and we will take it from there.

Please note that we will be unable to discuss the outcome of the investigation via forums and going forward, discussion will take place via case itself.

Should you have any further questions, let us know!

Hey clkigorfire261535,

Thank you for reaching out to us!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Portuguese language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you acc... Read more

Hey StopTryHardin, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

If you would like to appeal your suspension, you are more than welcome to do so, therefore in order to proceed, can I ask you to reach out to us via one of the following channels, as it's the matter that we can only discuss with the owner of the account:

1. Support website
2. ... Read more

Originally Posted by gehrigr06
is this a known issue? im having the same troubles not receiving verification email.
however when i put in service request email, i got the verification email straight away ?!

Hey gehrigr06 thanks for reaching out and bringing this up.

In some instances, a slight delay is likely however email should eventually come through. If you're unable to see it, make sure to check your spam or junk folders as well, since that's where it may end up in.

If however emails are still not coming through, there's a possibility emails may be blocked by your mail provider so you can either look that up or alternatively, we can look at changing em... Read more

Hey ClappedByJay, thanks for reaching out and apologies about the delayed response.

If you can ask your friend to reach out to us via one of the following channels and we will be more than happy to have a look at it:

1. Support website
2. ... Read more

Hey mefhel21,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via Spanish forums or alternatively, visit our ... Read more

Hey safrizal2003,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to th... Read more

Hey Yoincs2.0,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the r... Read more

Hey HideInSpike, thanks for reaching out and I am sorry to hear about the problem you've been dealing with.

We did receive a number of player reports about the same issue you are referring to and as it stands, it is currently being reviewed by our development team.

Our apologies for the inconvenience this is causing as I fully appreciate how frustrating it may be and as soon as we will have any further information, details will be posted here, in our official forums, so keep an eye.

If you do happen to have any further questions, let us know and we will get back to you!

Hey guys!,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right... Read more

Hey SKITTLES.Apple, thanks for reaching out!

Please do note that if you have been permanently suspended, you can appeal your suspension however we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey WonkDaddy800, thanks for reaching out and I am sorry to hear about the issue you're having to deal with.

Could you possibly check in-game Voice Chat settings and make sure that your 'Voice Chat threshold isn't too high nor too low, as that will be the reason you're having this issue.

Let us know!

Hey RamyFan2, thanks for reaching out, welcome to forums and I am sorry to hear about the problem you've been having.

If this issue persists, can I just double-check whether you've possibly tried using alterantive headset or speakers, just to see if problem persists? Also, is that something that you now experience each time you log onto the game?

Let us know!

Hey Gubbywubby, thanks for reaching out, welcome to forums and apologies about the delayed response .

We're more than happy to look into this for you, therefore in order for us to proceed, I would like to invite you to reach out to us via one of the following channels, as we will need to discuss account related details:

1. Support website
2. ... Read more

Hey WaterNoWetness, thanks for reaching out and sharing this with us.

I can fully appreciate that having offenders in-game will make everyone else's experience much more frustrating and such continuous and uncontrolled behavior will make it even worse going forward.

As it stands, please bare in mind that naming and shaming is against our ... Read more