Ubi-Karl

Originally Posted by YUNGCOOKFANBOY
Ah wait mb, it's been out more than half a month, my memory is kinda poop. I tried to reach out as soon as we sensed something was not right, the ticket's ID was 13638834. After that we decided to wait unti my friend got the money back b4 attempting it again, which leads to this current thread because it didn't work. I don't have a credit card so i can't buy it on my own, but so far it's only been me that gets the problem because he lives in Australia, where as I in Vietnam, along with Friend B and C, but both B and C got the credit while i couldn't

Thank you for getting back to us there.

I had a look at the case you're referring to and... Read more

Hey HannibaI__, thanks for reaching out and I am sorry to hear about the issue you've been dealing with.

As it stands, I can confirm that we have received multiple reports about the problem you're referring to and as it stands, it is currently under investigation by our development team.

We do apologise about the inconvenience this is causing and as soon as we will have some further information on this, details will be posted here, in our official forums, so keep an eye!

Hey HDTRPlayzZ!

I have just responded to your original thread, therefore have a look when you get a chance ... Read more

Hey Deep_Sea_Diver, thanks for reaching out and welcome to forums!

So that we could get a better idea about this, may I ask you to clarify a few things:

1. Is that the only map you've encountered issue with or does it happen in any map?
2. Did the lines you're referring to flicker or was it solid?
3. Have you tried changing your graphics settings (let's say reducing settings to lower ones), to see if problem remains?
4. Are you using PC or Notebook?
5. Did the issue occur as soon as you've loaded into the game or did it start to happen gradually?
6. Are you using Vulkan or DX api?

Let us know and we will have a look!

Hey HDTRPlayzZ!

Thanks for getting in touch and I am sorry to hear about this, as I fully appreciate how stressful it may feel.

We are more than happy to look into your account's recovery and appeal the suspension, however before we're able to do so, we will need you to reach out via one of the following channels, since it will involve discussing account related details:

1. Support website
2. ... Read more

Originally Posted by safrizal2003
Yeah i was surely attached it and was checked i also attach in both cases

Hey safrizal2003!

I looked it up and can see the screenshot as requested . Accordingly, I have managed to locate the account your game has been linked to, therefore in response, I've sent you email with a little request before we're able to proceed further, so have a look and get back to us when you have a chance!

Originally Posted by carschtel25
Hi, how could i verify my game files? I tried to zoom, it doesn't work.
thanks

Hey carschtel25!

You can verify game files by following steps outlined in the following article.

If that doesn't help however, is there any possibility you could provide us with video footage showing the issue?

To add, it indeed does not look like this one has been brough... Read more

That's great stuff SirHarryPierce, thank you very much for providing all of this information as well as sending video footage over.

I can confirm that details of the issue has now been forwarded to our development team for further review.

We do apologise about the inconvenience this is causing and should we have any further updates, details will be posted here, in our official forums, so keep an eye!

Hey minhogu0826, thank you very much for sharing this with everyone and hopefully whoever runs into the same issue will find these steps useful .

Thanks for your response there.

I had a look at your account and can see that you had some games today however renown appears to be granted for every single match.

If you do play multiple matches on the same day, you do not need to restart your game after every single match, however restarting your game should allow your renown to be updated.

Please note that this is only a temporarily solution whilst our team is working on getting this resolved, so apologies for any inconvenience this may bring and should you have any further questions, let us know!

Originally Posted by brillo56
Thank you and Happy new year... lets hope 2021 is a better year.

Fingers crossed!

Hey SigSegFault!

Thanks for reaching out and welcome to forums!

To add to what has already been mentioned by P0PPYTAT and chris02918, to find more information about how to access your additional content, we have dedicated articles for it:

1. Season Pass 1
2. Season Pass 2
... Read more

Hey GarthSterkeman!

I have reviewed your ticket and processed the refund, so you should receive your funds within the next 5-7 working days. I have also sent you email with this in case if you miss the update on your thread .

Hey haogoodman, thanks for reaching out, welcome to forums and apologies about the delayed response.

I've had a look at your account and can see that you have your base game purchased through one launcher whilst Season Pass 2 is activated through another one, which essentially causes compatibility issues (more information) and your content may not be visible in-game, therefore as a resolution, I'd recommend you to reach out to us via one of the following channels below and we will be able to refund your purchase. And if you still want to access Season Pass 2 content, you will need to purchase it throu... Read more

Hey Waloongi, thanks for reaching out and welcome to forums!

May I just double-check whether you're using laptop by any chance?

This issue has occurred to me before with some other game and is something that can be caused due to overheating, which will eventually make your screen flicker. Once the game is turned off and CPU usage isn't as high, flickering normally tends to stop.

Let us know!

Thanks for the update, glad to hear issue no longer persists and will forward your feedback over to our game team .

Originally Posted by s512_03
It’s just horrible I can’t even make out what I’m hear enemies sound like millimeters away when there by far miles away any map with a skylight roof or any opening is confusing because sounds like buddy is under you when really he above if someone drops skylight sounds like you are directly under them when your 4 rooms away who would think next gen would have problems like that I thought that was already fixed lol (No it’s not the headset because I had PlayStation platinums then switched to the astros a40s yesterday and the main reason was because of siege and I still have the problem it doesn’t do this on ps4

Hey s512_03, thanks for reaching out and brin... Read more

Originally Posted by FluffinaBox
Hi Raziel,

Of course! I may need a bit of time to get to the map but I will definitely send in a video. I also noticed it pop up in an R6 YouTubers compilation video so I can send you that link as well. Should I send the videos when I have them through this forum or some other way? Sorry for taking so long to respond, things have been a little crazy for me lately. Please let me know.

Best,
FluffinaBox

Hey FluffinaBox!

Thanks for your response there and no worries at all.

If you can upload videos on any external video sharing website such as YouTube as an example, then forward us over the link and ... Read more

Thanks for the update baraterek and I'm glad to hear you managed to get it sorted .

Hope you enjoy your game-time and should you have any queries in the future, don't hesitate and get in touch at any time!

I just had a look at it however I cannot see any attachments apart from the one you had earlier, therefore can you double-check you've definitely attached it? Please make sure to do so on case 13734519 .