Ubi-Karl

Hey SeaXxPOTATOxX, thanks for reaching out, welcome to forums and I am sorry to hear about this.

If you have reported those players via in-game report functionality, then you have done the right thing.

If you would rather reach out to us however, we will be more than happy to review the report and before we can do so, we will need you to provide us with the following information:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link is useful

This will allow us to investigate the matter further and take action accordingly.

For these reports, please make sure to reach out to us via one of the following channels:

1. ... Read more

Hey RubberBullets_, thanks for reaching out and I am sorry to hear about the issue you ran into.

Just to double-check, are you possibly referring to renown (currency you gain after completing the match)?

If it is indeed, please note that in some instances, there is a possibility for a slight delay for it to be delivered, therefore if you do not notice it right away, have a look later and see whether you receive it.

If however you are possibly referring to something else, would you be able to kindly clarify what it is?

Originally Posted by Rikisaurus
@le0patic
I was able to fix the issue today!
A friend of mine has found this forum post while trying to help me: ...

Read more

Hey Swarby., thanks for reaching out and welcome to forums!

Could you double-check your in-game settings to see if you have V-Sync Off?

Also, have you checked your GameSettings.ini file to see if FPS has a limit on it by any chance? If it is, make sure to put it up to 190 if you're able to achieve around 180.

Let us know!

No worries at all, anytime and Happy New Year to you too!

Hey xHugsx!

Thanks for reaching out and welcome to forums.

I've just had a look at your case and it looks like you're in for a treat, so when you get a chance, check your mailbox as I just sent you an update on it.

Apologies if this has been taking longer than anticipated, however we have been dealing with extremely high volume of contacts over the past few weeks so delays were likely.

Originally Posted by Sepsee
Hi!
I am buyed r6 gold edition on steam. But year 5 season pass don't activeted. Can you help me?

Thanks for your response and I am sorry to hear about this.

Just to double-check - do you have all of your content installed, including Year 5 Season Pass? You can do this by following steps in the following article.

Let us know!

Hey Anthro__, thanks for reaching out and I am sorry to hear about what happened.

In some instances, it can take up to 24 hours for your credits to be delivered.

I've had a look at your account and it looks like it's all sorted however should issue persist, let us know and we will be happy to have a look!

Originally Posted by Mr.WinterDinter
No offense but these methods doesn’t work and it has been going on for a month

Hey Mr.WinterDinter, thanks for reaching out!

Not every case is the same and in some instances the cause for the issue will be different from two cases that may look quite similar.

In order for us to assist you, I would like to ask you to reach out to us via one of the following channels, as we will have to complete account verification steps before going proceeding further:

1. ... Read more

Hey guys,

Thanks for reaching out and I am sorry to hear about the issue you've been dealing with.

I can confirm that we have received a number of player reports about this, and in order to aid us in further investigation on the matter, may I ask you to provide us with the following details:

1. Are you still encountering the issue until this day?
2. When did you notice issue occurring? (After the arcade mode, after restart, after other game modes)
3. Did you notice whether it affects any particular skins or is it all of them?
4. Do you possibly have video footage of this by any chance?

Let us know and we will ensure this information gets forwarded to our game team accordingly.

We do apologise about the inconvenience this may be causing. We do also understand the frustration this may bring, however we would appreciate that you would refrain from using offensive language when in contact. ...

Hey Sepsee,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, German or French, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Hey ChitaRss, thanks for reaching out and I am sorry to hear about the issue you ran into.

This seems to be related to direct entitlement problem so in order to resolve this, try the following workaround:

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps.

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please veri... Read more

Hey saltine.png, thanks for reaching out and welcome to forums!

Are you possibly using any background applications that may interfere with voice communication? If you are, try temporarily disabling them.

Additionally, can you check in-game settings for 'Voice-Chat Threshold and make sure it's it's not set too high?

Let us know!

Hey formulaic, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To correct this situation, I would like to suggest that you follow the steps below (if these are not the steps you've already tried):

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps.

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

Afte... Read more

Hey qtLeah, thanks for reaching out and welcome to forums!

I've had a look at your account and just wanted to double-check if issue still persists?

Also, to double-check, did you attempt to do it via in-game store? If you have, please note that you can also visit our web-store if you are looking to make any purchases.

Let us know!

Hey Astronoh.,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the r... Read more

Hey HEBBY111, thanks for reaching out and welcome to forums!

We're more than happy to look into this and help you to recover your account details and change it, if required, however it's a matter that will involve discussing account related details which can only be disclosed to the owner, so in order for us to proceed, we would need you to reach out to us via one of the following channels, and we will get back to you as soon as possible:

1. ... Read more

Hey El.Gecko.nc, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

So that we could look into the matter further, may I ask you to clarify the following:

1. Since when did you notice issue started happening?
2. What exactly happens when you attempt to load it?
3. How often does this happen? Is it the case where issue occurs every single time you attempt to load it or does it only happen occasionally/rarely?

Let us know!

Hey nBaimMe, thanks for reaching out and welcome to forums!

If you have been suspended in Rainbow 6: Siege and you would like to appeal this, you're welcome to do so by reaching out to us via one of the following channels, as it's something we can only discuss with the owner of the account:

1. Support website by creating a ticket. Once done, you can advise your ticket number in this thread and we will review it.
2. ... Read more

Originally Posted by lIIIlIllIlIlIII
Tell me what to do.

Thanks for your response there and I will take it that this is exactly what you're having.

If it is indeed, then please note that we have received multiple reports about the issue and therefore it is currently under review by our development team.

We do apologise about the inconvenience and as soon as we will have further updates, details will be posted here, in our official forums, so keep an eye!