Ubi-Karl

Originally Posted by BARAFURRYPORN
Hi, I have tried what you have said above three times now, but this problem keeps re-appearing and hampering my experience to play with friends. Is there another alternative method for rectifying this issue? Sorry for the later reply.

Thanks for your response there BARAFURRYPORN.

So just to check, after you do the proposed workaround your issue is temporarily resolved however after some period it reappears again, is that right? If so, did you notice anything in particular prior to it happening that may be causing it to reoccur?

If you do happen to have any information that may be useful, let us know and we will make sure it's... Read more

Originally Posted by ToastyWriter
Thanks but I followed the guide and I'm still getting the same error. When im on ther ubisoft connect website it says my twitch account is there under the my account page. I went into the console for the web page where it activates my account. I noticed that there was a get link command with a 404 error. I'm not sure if this is on ubisofts side but whenever I connect to a stream with drops enabled, it tells me to activate my account. I can't really seem to grasp whats causing the error, on twitch it says everything is connected in my account settings, same with ubisoft account settings, its only when I go to join streams that have drops enabled I get this error, I know its not a visual error since I still haven't received any drops between ubisoft...

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Hey hellc0re, thanks for reaching out to us and I am sorry to hear about this.

If your account has been compromised and you would like to appeal the suspension you received, we can certainly look into it, therefore in order to proceed, please reach out to us via one of the following channels as it will involve discussing account related details that can only be disclosed to the owner of the account:

1. Support website
2. ... Read more

Hey Kray.NZ!

You have contacted us on 4th of November and there has been communication throughout the period, where just yesterday you received a response for your appeal from us, so I am not entirely sure where did you get this 3 week period from.

To add, I have had a good look at your account and if your account has been compromised like you say, we would be able to clearly see it.

Please be aware that we will be unable to assist you with this any further and if you have any queries related to your suspension, you can post it in your case.

Hey Xtoroki, thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

So that we could look into this, may I ask you to clarify the following:

1. Since when did it start to happen?
2. Are there any error messages you receive at all?
3. Are you using Vulkan or DX API?

In the meantime, I'm not 100% sure what are the troubleshooting steps that you've already tried, therefore have a look through these and try doing them all (if you haven't already) to see whether it helps.

Keep us updated!

Hey Kawaii_coolcat,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in German language, you can either reach out to us via German forums or alternatively, visit our ... Read more

Originally Posted by Waffel_RX.LGN
I am also having this problem, with at least 36 hours watched I am stuck on silver charm. Doesn’t even give me the noti on twitch, and I watched all of the NA major and 13 hours of the other majors before that. My accounts are connected and I’ve even reconnected them. I want my charms damnit. I’ve been trying to troubleshoot this for a week now.

Hey Waffel_RX.LGN, thanks for bringing this up to us.

I have reviewed your account and sent verification email a moment ago, so when you have a chance, check your mailbox and click the link inside the email.

Once that's done, let us know and we will be able to look into it for you!
... Read more

Originally Posted by ronixxi
hey bro, i know its been 3 years since you posted this but have you found the solution to this problem? i can't believe there's still the same issue even 3 years later... thats just absurd. I would love a response from you, thanks!

Hey ronixxi, are you also having the issue where voice chat capture mode keeps resetting to 0? Can you advise what happens if you attempt to change it? Does it reset itself back right after it's changed?

Let us know and we will be happy to have a look at it.

Hey Major_J.Wick, thanks for reaching out to us and I am sorry to hear about what happened.

If you are ever in a position to report anyone for one reason or another, you can always use in-game report functionality, however if you would prefer to direct it to us, please reach out to us via one of the following channels and provide information, such as name of the player you wish to report, their offense and if you have footage or screenshots, you can send it over as it will help the case:

1. Support website
2. ... Read more

Originally Posted by KasThaGreat
I stated in my first initial post that I've already tried that method three times over on different days and everything I even tried uninstalling everything the game itself the files , steam and uplay connect none of that stuff work I wanted to do a live chat its been like this for months and I haven't played because of it & I would like to play tonight

Thanks for your response KasThaGreat.

In this particular instance, can I ask you to provide us with video footage showing troubleshooting steps that were suggested by Ubi-TheBerry done, and we will get back to you!

Hey Drewster., thanks for reaching out and bringing this up.

If you do watch the stream long enough, you should receive notification via Twitch with details of your drop.

Did you receive one at all? Also, do you recall around how long have you been watching the stream for since receiving the charm?

As no further assistance is required, I will now close the thread.

Thanks for your response iPinkSperk.exe!

In order to resolve this, if you haven't already, please make sure you have Steam Overlay enabled (https://support.steampowered.com/kb_...9394-yofv-0014) and this should resolve your issue.

Please also disable any VPN on your device.

If the issue persists, please contact Valve for further assistance, as there may be an issue with your Steam overlay.

Should you have any questions, let us know!

Hey RebeliousRyachu, thanks for reaching out and I am sorry to hear about this.

I have created a case under your account, so in order for us to proceed with this, can I ask you to do the following:

1. Visit our support website website
2. Login to your account
3. Select the drop-down menu on the top right and click 'My cases'
4. Once redirected, select case 13303809
5. Put down description of your issue as well as the steps you've already tried
6. Also, attach screenshots showing your installed extra content for the ... Read more

Originally Posted by RebeliousRyachu
Hello,
I am also having the same problem when I downloaded the deluxe edition from GamePass. Would you be able to help me as well please?

Hey RebeliousRyachu, I have replied to your thread a moment a go, so have a look when you get a chance!

Originally Posted by RebeliousRyachu
I completed the case file. Thank you for responding and I hope we can resolve the issue. Thank you.

Appreciate your effort there!

I've looked up and can see that this seems to be something that is currently affecting a number of players and not just yourself.

As it stands, details have been passed along to our game team who will be investigating the matter further.

I do apologise about the inconvenience this may be causing in the meantime and as soon as we will have an update on this, details will be posted here, in our official forums, so keep an eye!

Hey TheHiffi, thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

As it stands, I can confirm that we have received a number of contacts about the issue and it is currently under review by our game team.

For your future sessions of gameplay, make sure that you run the latest version of your videocard driver and try to run the game in DirectX11 instead.

Should there be any updates, details will be posted here, in our official forums, so keep an eye!

Originally Posted by Stimpay.
I've done everything that I could find that might help and nothing has happened. So yes, I have drops enabled and rewards.

Thanks for the update there.

I've passed your case over to one of our team who will get back to you on it accordingly.

Originally Posted by STFUAndEatlolol
Same problem..Still can't get streamer charms..I have subscribed two streamers last week..I created the case a week ago..No response from Ubisoft Support. Thi...

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Originally Posted by IlRabB1TlI
Hi @Ubi-Karl,
i did post there, the ban is removed in steam it's just left in the game so still can't play. hopefully you guys can clarify with battle eye and we solve this. thanks

No worries at all there, I can see that you did indeed however I just wanted to clarify that you do not need to post your information in here and it's enough to do it in the case itself.

Should you have any questions unrelated to this, let us know and we will be happy to help!

Hey MorePower999, thanks for reaching out and bringing this up.

I have forwarded the video footage you've provided to our game team for further review. We appreciate you for sharing this and if you do see any more suspicious activity in the future, either use in-game report functionality or reach out to us via one of the following channels:

1. Support website
2. ... Read more