Ubi-Karl

Hey IlRabB1TlI, thanks for getting back to us there.

I can see you've also posted this in Steam forums so if you have any evidence or if you have any argument or question you want to raise, feel free to do so by posting it in your appeal case and one of our agents will get back to you at the earliest possible convenience!

Hey irishtrolls, thanks for reaching out to us and I am sorry to hear about this.

I've looked up and can see that you've created your ticket just yesterday. As it stands, we're currently dealing with high volume of contacts so a slight delay is likely to occur before we're able to respond.

Either way, I have sent you verification email a moment ago, so when you have a chance, check your mailbox and click the link inside it. Once that's done, let us know via the case you've created and we will be able to take it from there.

As far as communication goes regarding the issue, we will only be able to discuss the details of your account in private so we will continue via the case itself.

Should you have any questions, let us know!

That's great, thanks for sending that over.

I take it that you're not using any proxy then, is that right?

To add, I have re-opened your existing case 12571086, so when you have a chance, can you visit our support website, login to your account, click the drop-down menu on the top right and select 'My cases', where you will be able to locate it. Open it up and attach your GameSettings.ini document to it.

Once that's completed, let us know!

Thanks for your swift response there.

Are you possibly accessing the game through proxy? If so, try disabling it as it can affect your geolocation.

If issue remains however, I would like to ask you to provide us with the following:

1. ISP
2. What data center you should be playing and which one are you being connected to
3. Trace Routes

For trace routes, do the following:

- Open the cmd function
- Type Tracert and then add the following xblcxplatqos entry based on the datacenter in question (the one they should be playing on):

'neu': 'xblcxplatqos-neu-9-18-2-0.cloudapp.net'
'weu': 'xblcxplatqos-weu-9-18-2-0.cloudapp.net'
'eas': 'xblcxplatqos-eas-9-18-2-0.cloudapp.net'

Should you have any questions in the meantime, let us know!

Hey ShrapnelPanel,

Thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

I can confirm that around the period you've mentioned you've been playing, we have been dealing with an issue where some players were unable to manually change their data centers, however this has been resolved since and the process of changing it has slightly changed, therefore in order to ensure that you have done this correctly, have a look at the following article and see if that helps.

Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by Husow070-.-
This issue is for a very long time and still they don't fix it.

I don't get it @Ubi-TheBerry this issue is still not fixed since last summer please fix it we want our loot.

Hey Husow070-.-, thanks for reaching out!

I appreciate the inconvenience this is causing and we do look at every occasion on individual basis, therefore I can see that you've created a case and there has been on-going communication.

We're currently dealing with higher volume of contacts than per usual therefore slight delay before we can come back is possible however rest assured, we will deal with it. In the meantime, I will look what can I do to ... Read more

Hey Waffel_RX.LGN, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Just to check if I understand this correctly - you've registered for the rewards, watched a total of 26 hours and didn't receive any notification from Twitch regarding any of the drops, is that right?

Hey SMOKEHASJ,

Thanks for reaching out and welcome to forums!

For more information regarding November Twitch drops, have a look at the following article.

As soon as Twitch recognises that you have been watching the stream for more than 30 hours, you will receive a notification about your drop, therefore be patient and you will eventually receive it!

Should you have any questions, let us know!

Hey A1Purplehaze,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've looked this up and as it stands, I can confirm that this issue has been brought up to our game team as it is affecting a number of Xbox players and as it stands, it's currently under review by our game team.

We do not have any updates on this at the moment however as soon as we do, details will be posted here, in our official forums, so keep an eye.

Our apologies about the inconvenience this is causing and thank you for your patience in the meantime.

Hey lilrh7, thanks for reaching out!

I've looked into your account and can see that you have already appealed your suspension. Please note that this can only be done once and therefore regrettably we will unable to assist you with this any further.

If you have any queries about this, please reach out via the case itself.

Originally Posted by McHenche
so what kind of unfair advantage did i have???

Hey McHenche,

Thanks for your response.

Regrettably we're unable to discuss the details of your suspension and if you do have any queries, you can reach out to us via one of the following channels:

1. ... Read more

Hey IlRabB1TlI, thanks for your response there!

In regards to your case, please note that we're unable to discuss the details of the outcome and if you have any questions related to your suspension, reach out to us via case itself (which I can see you have already) and we will get back to you as soon as possible.

Please do note that we're currently dealing with high volume of contacts so a slight delay is possible.

Hey akkun-._--e-.-, thanks for reaching out and I am sorry to hear about this.

I've looked into it and can see that you have already got in touch with one of our agents and know where you stand with it, therefore as far as communication goes, it will take place via ticket itself.

If you have any questions at all, let us know and we will get back to you!

Hey Stimpay., thanks for reaching out and I'm sorry to hear about this.

I've reviewed your case and have sent you verification email a moment ago, that you will locate in your mailbox.

When you have a chance, click the link inside it and let us know when that's done!

Please note that any communication regarding this will take place via ticket itself as we're unable to discuss account related details in public.

Hey guys!

Just heads up - the following thread has been merged into this one as it's in relation to the same issue and has some insightful comments so will be best to keep it in one place.

As it stands, we do not have any updates just yet and our game team is still looking at it however as soon as we... Read more

That's great, I can see you have indeed!

Just to check, have you had a chance to register for the rewards at all? You can find more information about this in the following article.

Hey Bosi010,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've created a case under your account and would like to ask you to do the following:

1. Visit our support website website
2. Login to your account
3. Select the drop-down menu on the top right and click 'My cases'
4. Once redirected, select case 13291422
5. Put down description of your issue as well as the steps you've already tried
6. Also, attach screenshots showing your installed extra content for the game... Read more

Originally Posted by Warnikk
Contacting support is a joke I’m missing my yr 3 and 4. Have been for for about a month now. Zero communication on you part.

Hey Warnikk,

Thanks for getting in touch with us.

Just to check, this thread is in relation to missing operators from Xbox Pass so I wanted to double-check if your issue is different and if it is, please update your existing case and we will get back to you accordingly!

Originally Posted by Bosi010
A...

Read more

Hey S_kittles.,

Thanks for reaching out and welcome to forums!

As far as your suspension goes and details of your appeal, it isn't something that we will discuss via forums and if you do have any questions, you can reach out to us via one of the following channels, and we will get back to you as soon as possible!

1. Support website
2. ... Read more

Hey XxDerroxX,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!