Ubi-Karl

Hey DikkuBakMetBitn, thanks for reaching out and I am sorry to hear about the issue you're having.

As it stands, I can confirm that it's something we have heard about from multiple players and issue is currently under review by our game team.

We do apologise about the inconvenience this is causing and as soon as we will have any further updates, details will be posted in our official forums, so keep an eye!

Should you happen to have any further questions, let us know!

Hey safrizal2003,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to th... Read more

Hey Talent.Goes.By, thanks for reaching out and I am sorry to hear about the problem you're having.

Would you be able to clarify whether you happen to receive any error message at all when this happens? Also, do you think you would be able to provide us with video footage of this or alternatively, advise the exact steps you take prior to the crash? To add, when did you notice issue started to occur? Is it possibly after the latest update?

Let us know!

Hey guys!

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Would you be able to clarify what is the error message you receive after it stops loading or is it just 'Error loading the page'?

Originally Posted by jhir.nubstim
Last update broke something,

Hey jhir.nubstim, thanks for reaching out!

Would you be able to elaborate on the issue you're having after last update? Is it possibly the case where you're having console layout despite not using controller?

Hey Hatguy2008, thanks for reaching out and bringing this up.

I am sure you are referring to Assassin's Creed: Valhalla rather than Assassin's Creed: Odyssey, therefore in this instance, please note that we have dedicated Valhalla's forums that you can find here.

As far as the issue goes, I can confirm that we received a number of player contacts about not being able to complete 'In the Absence of an Ealdorman' and it is currently under investigation by our development team.

If you're on playing on PC, we would appreciate if you could also forward us your save files by visiting our ... Read more

Hey Leeeeon_, thanks for getting in touch and apologies about the delayed response.

As it stands, I can confirm that our game servers have been running as intended during the period you've mentioned and there have been no degradations or outages, therefore in order to resolve this, I would recommend you to try completing steps outlined in the following article, as based on your description, it does sound like you have good internet however there may be some limitations that are preventing you from accessing Rainbow Six: Siege servers, so give it a go, and keep us updated!

Should you ha... Read more

Hey LoneWulf.131, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to advise us which server are you attempting to connect?

I have looked up and it looks like servers have been working as intended and there has been no outages or degradations, therefore if issue persists, I would recommend to try completing steps outlined in the following article.

As far as the ongoing game issue goes, I can confirm that we have received a number of player contacts about this and as it stands, issue is currently under investigation by our game team.
... Read more

Hey Jaggertail, thanks for getting in touch!

If steps suggested by Ubi-Froggard did not help, we have heard back from some players who have reported that disabling IPv6 (if that is enabled with your router), has temporarily resolved this issue.

These general steps should give you a good start:

1. Right-click the network icon in the bottom right corner of your desktop, and click "Open Network and Internet Settings"
2. In the middle of the window that appears, click "Change Adapter Options"
3. Next, right click on the network adapter you are looking to change and then select Properties.
4. Now, uncheck the box for Internet Protocol Version (TCP/IPv6) and then click OK.

If you need further assistance with disabling IPv6, please contact your internet service provider.

You may also try the following:

Run the Windows System File Checker which finds and repairs issues with some core Windows files. After ... Read more

Originally Posted by RegisGodinho
+1 - I also don't have the discount, although I have the Y5 pass. Annoying, hopefully it will be fixed as soon as possible!
because we are being harmed by something we pay and we are not getting our benefits, not only reimbursements, more credibility, among others.

Hey RegisGodinho, thanks for getting in touch and letting us know!

I fully understand the frustration this may cause and as advised earlier, we are working on getting this addressed as soon as possible, therefore thank you for bearing with us in the meantime.

Originally Posted by mrwhizzarduk
+1 - also dont have the discount even though I own the Y5 pass. Annoying with the release of the Tachanka Elite - whilst its great you will refund any R6 difference that's more added headache to resolve, so hopefully you can fix this soon!

Hey mrwhizzarduk, thanks for getting in touch and bringing this up.

I appreciate where you're coming from and we will do our best to have this resolved at the earliest possible convenience.

Our apologies for inconvenience in the meantime and if you do have any further questions, let us know!

Thanks for your response there.

In terms of the files you've quoted, are these the ones you have in your savegames folder?

Also, can you possibly get back to us with the answers for questions I had there earlier?

Thanks for your swift update there and that's quite unexpected but I'm definitely glad to hear that .

Hopefully whoever is experiencing the same issue will find this helfpul!

Originally Posted by Matoz2000
I'm having the same problem in every match. Has anyone found a solution yet?

Hey Matoz2000, thanks for reaching out!

We currently do not have any updates on the matter as our game team is still investigating the matter.

Our apologies about the inconvenience in the meantime and if you do have any information that may be useful in reproducing the issue, let us know and we will ensure it gets forwarded accordingly!

Originally Posted by IlIlIlIlIIl.-
No worries, I understand there are many tickets.
This was before shadow legacy update. It was clear with clarity and I was able to see the shape of my reticle.
Before:
Holographic sights: http://prntscr.com/vgt7ve
Reflex sights: http://prntscr.com/vgt9d1

After shadow legacy update:
Reflex sights: ...

Read more

Hey IlIlIlIlIIl.-,

Apologies about the delayed response from our team!

I've looked up and it doesn't look like this issue has been brought up before, therefore before I do so, could you possibly provide us with a screenshot showing Holographic Sights after Shadow Legacy update too?

Originally Posted by YesOrNo.
so this happens after every game. both terror hunt or pvp. it's just shows this screen endlessly until i click esc and go back to main menu. but i did not receive any renown from the match and no renown from daily challenge as well. i only get renown from weekly challenge. this has been going on since shadow legacy title update. please fix. i've just realized i've been playing for nothing.

Hey YesOrNo., thanks for reaching out and sharing your insight on this.

We appreciate the urgency regarding the matter and our team is continuously working this, therefore apologies if this has been taking longer than anticipated and thank you for your pati... Read more

Hey Raging_raccoon0, thanks for getting in touch!

I have looked into your account and can see that you have already created cases for this, therefore would it be possible for you to provide us with full and uncropped screenshot showing your subscription website on Twitch where we could see your Twitch username and that you have indeed subscribed to Beaulo. I can see that you have already attached the screenshot however your username in that screenshot does not appear to be visible.

Once that's done, let us know and we will have a look!

Originally Posted by EverybodyBeCool
Thanks for your answer. I'll be waiting for now.

No worries, should there be anything else we can help you with, let us know!

Hey glizzyhelen, thanks for getting in touch and welcome to forums!

I've had a look into your account and can confirm that TTS has now been added to your account, so as soon as the server is online, you will be able to access it .