Ubi-Karl

Originally Posted by Sebixxx-O_O
1. Im playing on low graphics
2.average fps- 40 (same as before), but recently there are drops down to 15 fps

Thanks for your response there Sebixxx-O_O!

In this particular instance we may have to look into it further, therefore in order for us to do so, can I ask you to visit our ... Read more

Hey toxicchut, thanks for getting in touch with us.

I have replied to your thread a moment ago, so have a look when you get a chance! ...

Hey toxicchut, thanks for getting in touch and I am sorry to hear about what happened.

First and foremost - if others players report you for cheating and you're not using any additional software to do so, regardless of how many reports you receive, you will never receive a suspension. If however you are found to be using something , suspension will take place immediately.

I can see that you've submitted a case for your ban appeal and we're happy to look into it for you, however as we will be unable to discuss the outcome of this via forums, I would like to ask you to keep the communication via the case itself and we will get back to you!

In the meantime, I have sent you verification email that you will find in your mailbox, so when you have a chance, click the link inside it and let us know when that's done!

Hey Coque., thanks for reaching out!

We are happy to review your ban appeal, however before we do so, we will need to verify the ownership of your account, so with that in mind, I have sent you verification email a moment ago. When you have a chance, click the link inside it and update your case once it's done.

Please be aware that we're unable to discuss the outcome of this and any communication going forward will take place via case itself.

Hey SLicKsNip3z298, thanks for getting in touch and I am sorry to hear about the issue you're dealing with.

Just to double-check, does it always crash at the same time, which is when you start searching for match, is that right?

In the meantime, in order to resolve this, can I ask you to try completing the following steps, and see whether that helps!

Originally Posted by Tolkaiv
Hi Karl!

Thanks you for your answer and your kind welcome.

I'm really happy to see that the team is being supportive with this problem.
I truly believe that R6:Siege is an incredible game but these kind of problems are making lots of players unhappy and frustrated.

For now, I don't have any questions but If there's any way I can help, please let me know.

I'm glad to hear that you feel this way about the game and am thankful for the willingness to take part in this and offer your resolution.

Hope you have a great day and if we will have any updates coming up, details will be posted here, in our official for... Read more

Thanks for the update Jades and Blink97 and I am happy to hear that your problems have been resolved .

To add, hopefully the information provided will be useful to other players who may be experiencing the same issue too!

Hey nlbar!

Thanks for getting in touch and I am sorry to hear about the issue you ran into.

I can see that the resolution steps suggested by PDizzleisRizzle for the exact same issue has in fact helped someone else (... Read more

Originally Posted by SwissPatrick
It's fantastic how well Ubisoft treats early supporters of the game... like what a **** move honestly. Money Money Money.

Hey SwissPatrick, thanks for getting in touch.

Just to be clear, if you have lost content which has been and this does not apply to you, the issue you're having is most certainly not intentional an... Read more

Hey Robbin4467, thanks for your response there.

Did you receive any notification whilst watching the stream to say that drops are active? Also, did you receive any notification in Twitch to say that you have received the charm?

If you haven't, then this will indicate that there was an issue in registering for the drops in the first place, so taking into consideration that you have already done this plenty of times, I would like to ask you to double-check whether you've done it correctly (more details on this) and pay attention to the Twitch chat to see whether it shows up in Twitch that drops have been activated,... Read more

Hey EverybodyBeCool,

Thanks for getting in touch with us and sharing your feedback. I will ensure this gets forwarded to our game team accordingly.

As far as your case goes, I can see that you got through to one of our agents and it has been escalated for a further review, therefore bear with us and we will get back to you at the earliest possible convenience.

Hey guys!

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

If you would like us to look into this, we will need you to reach out to us via one of the following channels, as we can only discuss account related details with the owner:

1. Support website
2. ... Read more

Hey brice68g, thanks for the update there and I'm glad to see that steps suggested by PDizzleisRizzle has helped you .

If issue reoccurs, keep us updated!

Until then, enjoy your game-time!

Thanks for the update there BornFrmPain and I'm glad to see that brice68g suggestion has helped .

Hey kaltag_23, thanks for reaching out and welcome to forums!

I have looked into this a little more in detail and can confirm that this has now been passed over to our game team for further review.

Please do note that we sincerely appreciate your effort in putting this together .

If you have any questions at all, let us know!

Originally Posted by avseq.dat.01
may be. I bought it for 5 years. It's been about 2 weeks, my fault I logged in from my side account

It would really be helpful if you could try and recall since when did you notice it happening as it will then help us to identify whether this issue is additional content related. If it is, then transferring your additional content may help to resolve this since it appears th... Read more

Originally Posted by avseq.dat.01
I reloaded the screenshot

That's great, I can see you have indeed!

Could you advise me since when did you start receiving ownership issue? Was it possibly after you purchased additional content for the game?

Hey avseq.dat.01!

Apologies if we're unable to get back to you immediately. If you are looking for a quick service, you can try our live-chat support.

To add, I've looked into the screenshots you provided and would like to ask you to refer to the following ... Read more

Hey Barbcue.Sause, thanks for reaching out and I am sorry to hear about this.

Would you be able to clarify since when did you notice it started happening? Also, are you running the game on Vulkan or DX API? Finally, do you recall whether there has been any changes to your system or anything in between the period since when you've had 200+ FPS and then it dropped, that could have had an effect on this?

In the meantime, if you haven't already, give the following steps a go and see whether that helps to improve the in-game performance.

Hey Nerik04,

Thanks for getting in touch and I am sorry to hear about this.

If you would like to appeal your suspension, please reach out to us via one of the following channels:

1. Support website
2. Facebook
... Read more