Ubi-Karl

Hey hhaahhaa2006,

Thanks for reaching out and welcome to forums!

As it stands, cross-play feature is yet to be introduced into the game, however cross-progression is already live.

As soon as there will be further information regarding cross-play, details will be posted here, in our official forums, therefore keep an eye!

Hey COOLSTRANGER,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

First of all, please make sure that your GPU drivers are fully updated and reinstall the game.

If issue persists, would you be able to visit our support website, submit a ticket by clicking 'Contact Customer Support' and provide us with your system files (DxDiag and MsInfo).

Shoul... Read more

Originally Posted by Mi.nos
Thank you Ubi-Karl! Much appreciated.

Anytime!

Have a good weekend and if you need any help in the future, let us know!

Originally Posted by CouchMaster69
thank you very much 10/10

No worries, happy to help .

Have a good weekend and should you require assistance in the future, feel free to reach out at any time!

Originally Posted by CouchMaster69
https://steamuserimages-a.akamaihd.n...C7E17893F7979/

if it doesn't work then can you tell me how to do it
hopefully it works

This is exactly what we needed, thanks for sending that over and I can confirm that charm has now been added to your account .
... Read more

Hey CouchMaster69,

Thanks for reaching out and welcome to forums!

So that we could help you with this, can you provide us screenshot showing the challenge completed, where your username would be clearly visible too?

Originally Posted by Lion_Tacos
https://drive.google.com/uc?id=14NBP...0UXrM0I-A9JjQt
https://drive.google.com/uc?id=13sSP...61BZpGL3MzGFcm



Karl Thanks for the response,
Here are the images is 2, I mentioned 1 problem before but after that new ubi club challenge came out "Lahori Gate Challenge" for the "INDIAN PEAFOWL" charm I completed it like be...

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Hey KABE-KAKABE,

Thanks for reaching out and apologies about the delay in getting back to you.

It does not look like this issue has been brought up I believe, therefore is there any possibility you could kindly provide us with video footage showing this?

Hey Samtino,

Thanks for reaching out!

You're completely right - there is no harm in asking at all, so feel free to ask for any questions that you may have .

And to answer your query - regrettably it isn't something we would be able to do. Whilst player might be inactive at the time, changing your username to the one that is inactive would also mean changing username for the other person, which is not something that we would do without players' consent, therefore regrettably we would be not able to assist with this one.

Should you have any other questions or require assistance, let us know!

Hey Silly.G00Se,

Thanks for reaching out and welcome to forums!

I have looked up, and can see that your username was updated last on 27th of July, therefore you will have to wait exactly 30 days after the last change was made.

Regrettably we would be unable to speed up the process and you will have to wait till then.

Hope that helps. Should you have any questions, let us know!

Originally Posted by SCRATCH__MAN
The charm is added in my inventory, thank you sir for your assistance

Glad to hear and no worries, anytime!

Have a good weekend and if you will require any assistance in the future, do not hesitate and reach out again!

Originally Posted by GoatEater69420
https://imgur.com/a/btpuN4D

I completed both of the challenges but neither of the charms have showed up, even after I restarted my game. If you could help in any way, that would be great! Thanks.

Hey GoatEater69420!

Thanks for reaching out and welcome to forums!

I reviewed the image provided and can now confirm that both rewards were added to your account ... Read more

Originally Posted by OxyThottin.
have edited my post, my bad

I checked the image provided and can now confirm that both rewards were added to your account .

Hey UwU_ilux,

Thanks for reaching out!

I checked the image provided and can confirm that both rewards have been added to your account, so have a look when you get a chance and see if you can locate it .

OxyThottin. - hey there! Could you kindly provide screenshot showing your username as well as your completed challenges for which rewards are missing?

No worries at all there .

Have a good weekend and should you require assistance in the future, feel free to reach out at any time!

Perfect, this is exactly what we needed!

I can confirm that both rewards have now been added to your account, therefore have a look when you get a chance and see if you can locate it .

Originally Posted by Hamm...
Yes I would be happy to provide screenshots here are the links https://cdn.discordapp.com/attachmen...0/problems.PNG and https://cdn.discordapp.com/attachmen...54/Capture.PNG They are discord links I hope thats ok

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Hey Hamm...,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

In order for us to assist you with this, would I be able to kindly ask you to provide screenshots showing completed challenges where your username would be visible too?

Originally Posted by SacredDuckling
It appears that I didn't receive it either. https://i.imgur.com/AHi3Tx3.png

Thanks in advance.

Hey SacredDuckling, thanks for reaching out and welcome to forums!

I checked the image provided and can confirm that reward has been added to your account ... Read more

Originally Posted by Oguzaga03_TR
Thank you so much . Rewards are in my inventory.

Thanks for the update and glad to hear that .

Hope you have a good weekend and should you require assistance in the future, feel free to reach out at any time!