Ubi-Karl

Hey slimtrip2,

Thanks for reaching out!

We can help you out by removing the linked PS4 profile, however please bear in mind that we will only be able to do it one time. Once you link another profile it will be linked permanently.

In order for us to look into this for you, we will need to complete some account verification steps, therefore we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Originally Posted by slimtrip2
My ps4 is linked to my wife's account. I play hyperscape on steam and ps4 and would like to use the same account. How can I unlinked my wife's, then link the ubisoft account I use on steam?

Hey slimtrip2!

Thanks for reaching out to us .

I have replied to your ... Read more

Originally Posted by TTV_Raizen_OW
ppl from Oceanic and and South America are unable to play with decent latency since beta, this problem already was reported in dozens of threads, but all you guys say is "we gonna tell it to dev team", this is being talked since almost one month ago, so many times, but looks like you guys are not even trying to fix. Come on! So many players are being placed in high lattency servers, and you guys do nothing but promise!

I have sure, if players from NA were being placed in high lattency servers, you would prioritize the resolution very quickly... but how the problem is only with Oceanic and SA players, well, you dont care right?

Ubisoft, this is a inadmissible disrespect for the players!...

Read more

Originally Posted by TTVrainbowqtv
I can confirm this is my experience also, scenario:

- Solo mode, any time of the day
- Tried multiple ISPs (I have multiple connections coming into the premise)
- Have ini file has been manually modified, test with and without read only permissions
- Two separate routers of different model
- Windows 10

Everyone I know from Oceania has reported the same issue, and it still currently stands.

Windows task manager shows all connections are >200ms, and the in game latency warning is always up.

Hey TTVrainbowqtv,

Thanks for reaching out and welcome to forums!

We appreciate the i... Read more

Originally Posted by DIGGO2cm
I already updated the windows drivers I already reinstalled the game and nothing and I already entered U-PLAY and checked the integrity of the files and nothing I hope can help me because I haven't played for a while and I confess that after I won my first game I got hooked the error is: vulkan-1.dll



here the photo link with the error: https://imgur.com/oYqGtDy

Hey DIGGO2cm,

Thanks for your translation and now I understand ... Read more

Hey YesRyanThai3,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check - have you had a chance to redeem Prime Gaming Loot reward by going to the following website?

Redeem your Prime Gaming reward there, and you will be able to redeem those rewards when you reach that Battle Pass rank.
Make sure to restart your game at least once after claiming the rewards to make sure that the game recognizes the status.

Should issue persist, let us know!

Hey mystic405,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that we have received multiple reports regarding inconsistencies when using controller and this is currently under review by our game team.

I have forwarded information you provided that will hopefully aid us in further investigation.

We do apologise about the inconvenience this is causing in the meantime and should there be any updates, details will be posted here, in our official forums, therefore keep an eye!

Hey PioCarvalho,

Thank you for reaching out to us and welcome to forums!

I appreciate your insight and will make sure your feedback gets forwarded to our game team accordingly .

Should you have any other suggestions or require any assistance, do not hesitate and reach out at any time!

Hey DIGGO2cm,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Originally Posted by Monffy
So i did everything and it actually helped, but still have some fps drops, but the weird thing is that sometimes i don't have those fps drops... and it last for 3-5 sec and then back to normal and happens like 3-4 times in a game but i played some games and that did not happen.

Thanks for the update Monffy and I'm glad that situation improved .

If you would like us to look into it further for you and see if we can make it even better, can I ask you to visit our ... Read more

Hey Keniis,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

I have seen player reports, suggesting that running Uplay PC as Administrator or alternatively, locating where your Hyper Scape game files are and launching hyperscepe.exe as Administrator directly from there has helped to resolve this, so if you haven't already, give this a go and keep us updated!

Hey Mc_Myzio,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

Just to double-check so that I understand this correctly - are you experiencing crash or are you dealing with disconnection instead? Additionally, do you happen to receive any error messages at all?

Let us know!

Originally Posted by darkbing05
No problem! Just want also to help others who might be of the same problem

We appreciate your communication darkbing05 and hopefully whoever is experiencing crash issue will find this useful!

Hey trouble173,

Thanks for your response there and sorry about the issue you're dealing with.

Just to double-check, are you using any other applications that may be interfering, such as Discord or TeamSpeak? If you do, try turning them off for the time being. Also, can you provide us with a screenshot showing your Audio settings in-game?

Hey guys,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

slimtrip2 - could you clarify whether using PS4 controller your towards the right hand-side is slower as well or was your issue more related towards delay from the controller when playing on PC?

Hey BoomBoomer28,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Is there any possibility you could provide us with screenshots showing this?

Hey Jonesc0,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that our team is aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error, therefore in order to resolve this, please ensure that your Graphics Card Drivers are fully up to date (AMD ; NVIDIA).

If issue persists, reinstall the game and... Read more

Hey V0ltencity,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

In order to resolve this, try completing steps outlined in the following article and test the game to see whether crash persists.

Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by darkbing05
Always happy to help! I love this game so much.

I appreciate your passion and glad to hear you're enjoying the game!

Hey ApeXPrime8,

Thanks for reaching out and I am sorry to hear about the issue you've been having.

In regards to the windowed mode - are you possibly using dual monitors by any chance? Also, have you tried clicking ALT + Enter, to see if it's still in windowed mode?

Also, to double-check, have you possibly tried using DirectX 11, as we have received some players suggesting that crash occurs with DX12, so if you haven't already, give that a go and see how it works.

Additionally, I wanted to clarify whether crash occurs after altering any options in graphics settings or does this happen prior to making any chance? And finally, do you happen to receive any error messages at all?

Let us know!