Ubi-Karl

Hey RedPlayzGamz.,

Thanks for reaching out and I am sorry to hear about the issue your friend ran into.

Just to clarify - does he/her just simply want to unlink Epic account from Ubisoft one, or has the game been possibly linked to the wrong Ubisoft account too, and it would need transferring?

Either way, we're happy to do either, and in order for us to help your friend with the issue, we would need him/her to reach out via one of the following channels:

1. Support website
2. ... Read more

Hey zKarToonv,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

It was a little difficult to understand the issue based on your description so I had a look at the ticket you have created and now understand the problem very well.

To find more information about the error message you receiving and what causes it, have a look at the following article.

What happened, is when you launched the game for the very first time through S... Read more

Hey guys,

Thanks for reaching out and bringing this to our attention.

I can confirm that we have received a number of reports for this and therefore issue is under review.

In the meantime, can I ask each one of you to provide us with a screenshot showing your completed challenge, where your username would be clearly visible, and we will have a look!

Hey Doofunk,

Thanks for reaching out!

Just to kindly clarify - there was no birthday challenge for Mozzie's birthday and the reward for the challenge was the skin for Jackal's weapon rather than Mozzie's.

If you're unable to locate the skin or if you have any questions, let us know!

Hey growtopia_playe,

Thanks for reaching out to us and I am sorry to hear that you've been having frustrating experience in-game.

Matchmaking is a quite complex topic, that will involve a number of factors that are being taken into account, and I do appreciate that it can raise questions at times, therefore in order to get a good overview of how it works, have a look at the following article, which hopefully will help you to understand it better.

If you do have any questions in the meantime, let us know!

Hey Robotmeister,

Thanks for reaching out and I am sorry to hear about this.

As it stands, I can confirm that issue has been brought up to our game team for further review.

We do not have any further information available, however as soon as we do, details will be posted here, in our official forums, therefore keep an eye!

I do apologise about the inconvenience and thank you for your patience in the meantime.

Hey bxn._.,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been having.

If you ever encounter suspicious in-game activity and believe that there might be someone affecting it, you can reach out to us by providing the following information:

1. When did this happen (exact time if possible)
2. Name of the player responsible
3. Any video link is useful

This will allow us to investigate the matter further and take action accordingly.

Please do note that this can only be done if you either report the person in-game, or reach out to us via one of the following channels:

1. ... Read more

Originally Posted by IIlIIllIIllI
Does anyone know when i can change my name? I made it a barcode as a joke like so long ago? but it still says 30 days? Please help

Hey there!

I have looked up into your account and can see that the latest username change was made on 24th of July .

Hope that helps!

Hey guys,

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

To find more information about the recent changes for account linking, have a look at the following article.

If you would like to change the account that is linked, we may look into it, however in order for us to do so, we will need you to reach out via one of the following channels:

1. ... Read more

Originally Posted by IIlIIllIIllI
Thankyou! Although that doesn't sound right but thanks for your help I changed it whilst playing with a friend and he has been on holiday for 3 weeks thats alll

No worries at all!

Between the last username change you've made and today, there is a period of 3 weeks and the information we have on our side is definitely accurate .

Hey xDariuSz_66,

Thank you for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

We have had some changes made to account linking process, and you can find more about this by visiting the following article.

If you would like to change the account that is linked, we may look into it, however in order for us to do so, we will need you to reach out via one of the following channels:

1. ... Read more

Hey GoldenBeatGamin,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been having to deal with.

The loadout reset issue is something that we were unable to reproduce so far, therefore I would like to ask you whether there's a possibility you could provide us with video footage or if not possible, advise exact steps or circumstances that could have led to the issue.

Hey V8_IIVii7ionII,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

As it stands, regrettably it is not possible to order physical copies of the game from Ubisoft Store in your region, and you can only order digital ones, however if you would rather have a physical copy, then we can only recommend you to check with your local retailer for the availability.

Should you have any questions, let us know!

Hey VeeMn,

Thanks for your response there and I am sorry to hear about this.

To try and resolve the issue, please try the following workaround:

1. Open Uplay as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronization for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original folder.
5. Launch game, play till the game makes an autosave or you manually save. This is approximately 5-10 minutes of gameplay
6. Quit game, re-enable cloud saves and launch game again.
7. Select local save when prompted. Saves should be resynced.

Keep us updated and should you have any questions, let us know!

Hey NotThaMomma,

Thanks for reaching out to us and I am sorry to hear about what happened.

I can confirm that the glitch you're referring to is something that has been already brought up to our game team and is currently under review, therefore I do apologise about the inconvenience and thank you for your patience in the meantime.

Going forward, if you ever want to report another player, you can either use in-game report feature, or alternatively, you can reach out to us via one of the following channels, and we will pass the report over:

1. ... Read more

Hey malmerpc,

Thanks for reaching out to us there.

Are you referring to the glitch where attackers are able to become invisible and invincible? If it is the case indeed, then I can confirm that there was a hotfix released and issue should be resolved, however if you encounter someone still doing it, would you be able to provide us with video footage?

Originally Posted by Romano_S_G
EVERY game has ways to make the player feel more comfortable playing in a different button setup. R6 Should already have that, and if it doesn't, it should be in game ASAP

Hey Romano,

I have seen your original ... Read more

Hey Mehlanko,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just so I understand this correctly - you've decided to play Rainbow Six: Siege on PC, by using the same account as you do whilst playing on Xbox One, however after doing so, you realised that you're unable to connect through PC but not only that, now you're also unable to connect through Xbox One, is that right? If it is, could you advise us what is the error message you receive upon attempting to connect? Also, for testing purposes, did you try using an alternative Xbox account, to see whether it allows you to connect to the game?

Let us know!

Hey Hatchr1989,

Thanks for reaching out and bringing this to our attention.

Could you advise us what game mode were you playing when you noticed this happening?

Hey Romano_S_G,

Thanks for reaching out and sharing your feedback.

I will ensure this gets passed along to our game team accordingly.

We appreciate your communication and should you have any other suggestions to share, feel free to get in touch at any time!