Ubi-Karl

Hey Dryft._,

Thanks for the update and I am glad that the issue is now resolved .

Hope you have great game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

Hey Jeilys,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I understand the desire to obtain something that you've earned, however regrettably, as previously advised, our Customer Support is only compensate for any issues in the current or previous seasons.

I do apologise about the inconvenience and should you have any questions, let us know!

Originally Posted by bahadrop-top
Last 10 days.
PC Windows 10
I dont wanna give IP address
Turkey Republic
I dont have a video but similar videos can be found on youtube.
Drone sounds dont exist, audio inverted sometimes, verified my game files, sound drivers are up to date.

Thanks for getting back to us bahadrop-top!

I can confirm that details you've provided have been forwarded to our game team for further review.

We appreciate your communication and thank you for your patience in the meantime.

Should you have any questions, let us know!

Originally Posted by OG_Shikarakato
How do I acces test servers? I need a password...My friends can play on tts on steam, but I have it on Uplay

Hey OG_Shikarakato,

Thanks for reaching out and welcome to forums!

I have looked up into your account and added Test Server to your library, so you should be able to access it now .

Hey BubbasBeast,

Thank you for reaching out to us and welcome to forums!

The issue you're referring to is something that has been affecting a number of players and therefore is currently under review by our game team.

I can only apologise about the inconvenience this is is causing in the meantime, and should we have any updates, details will be posted here, in our official forums, therefore keep an eye!

Hey BYG-Otis,

Thank you for reaching out to us and apologies about the delay in getting back to you.

I have reviewed your account and can confirm that the charm has now been added to your account, so when you get a chance, have a look in-game and let us know if you can locate it .

Thank you for sharing your resolutions guys and hopefully whoever is experiencing the issue will find these steps useful!

Hey Piovra_jb,

Thank you for reaching out to us and welcome to forums!

We are happy to look into changing the username for you, however as this will involve steps that we need to complete in order to verify your ownership of the account, we will need you to reach out via one of the following channels:

1. Support website
2. ... Read more

Hey Sebastian98584,

Thank you for reaching out to us and welcome to forums!

In this instance, we would need you to provide us with a full and uncropped screenshot showing a record of purchase for your Year 1 Operators by following steps outlined in the following article. We would need you to reach out to us via one of the following channels by explaining the issue and sending this screenshot over, which will be requested:

1. ... Read more

Hey vegatriuns,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Have you tried verifying your game files, to see if issue persists? Also, do you recall whether anything in particular happened prior to this happening?

Originally Posted by lux01sv
I think the best solution to make linux version is playable - just make it without battleye anti-cheat, and match players who is on linux, with same players on linux

It's sound litle-bit stupid, but this is a best solution, and that's why:

1. You dont need to rewrite engine files (maybe), only one thing devs need to do is disable battleye on linux, and match linux players together
2. R6 is launching on linux already, but you cant play any game because of battleye, so again you dont need to rewrite more code

...

Read more

Hey guys!

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that we did have players who have reported the same issue, and the following workaround seemed to have helped:

1. Disable game's cloud save (article on how to do it)
2. Remove local save files (x86) / ubisoft / ubisoft games launcher / savegames / id / 1843 folder). To do it, just make sure you back it up somewhere, in case if this doesn't necessarily bring any results

Keep us updated and should you have any questions, let us know!

Originally Posted by RucisRicus
Hi Karl!
I can confirm, I've recieved the missing pack. Thanks you all for your help!

Thanks for your swift response and I'm glad to hear that .

Hope you have great game-time and should you need any help in the future, do not hesitate and reach out at any time!

Hey guys!

BenZipfel and RucisRicus - I have reviewed both of your accounts and reward has been added accordingly, so when you get a chance, check to see if you can locate it in-game and let us know!

DarkShotXT - I have looked up at your account and can see that reward has been added on 25th of August, 2020.

SkyAndWind - as it stands, it appears that our team has already added all the rewards for players who were eligible, therefore if you're able to provide is with a screenshot, we will look into your account as well, however if you are not able to provide it then regrettably it would be difficult for us to proceed.

Thanks for the update JAZZ_1025 and I am sorry to hear about this.

As it stands, I can confirm that issue is currently affecting a number of players and is therefore under review by our game team.

We are currently in process of delivering fix for the issue, however more details to come at a closer date, so keep an eye!

I do apologise about the inconvenience and thank you for your patience in the meantime.

Originally Posted by spriggenx_999
ive been having the same prop for a few months now.
you have a fix yet?

Hey spriggenx_999,

Thanks for reaching out and welcome to forums!

Just to double-check, have you possibly tried the workarounds mentioned in the thread?

Hey zionhalal2,

Thanks for reaching out and welcome to forums!

Just to double-check, are you referring to your own account? If this is the case indeed, I can see records on your account and in order for us to look into it for you, I will need to ask you to reach out to us via one of the following platforms, as we will have to complete account verification steps before being able to proceed:

1. Support website
2. ... Read more

Originally Posted by ofDAEDALUS
Yup, still getting it. Not even able to get to a menu. It says it's trying to connect to the server, quickly flashes (and I mean so fast you miss it if you blink) your place in the queue and the goes back to trying to connect before (~30 seconds later) it pops the error Oregano-8001000B.

Edit: To anyone still trying to figure this out, I followed all the steps on the troubleshooting page (none of which worked, but I'm mentioning in case it somehow made a difference) and eventually just flipped from a wired connection to a wireless connection and was able to get into the game. If you're getting the Oregano error message this might be a temporary fix until they patch the game to work properly....

Read more

Hey Error1sHere,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with, as I fully appreciate how frustrating it can be to just have your game crash mid-game. I've watched the video footage you've provided and can see exactly what you're referring to.

In order to resolve the issue, try completing steps outlined in the following article. Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by Hassan_lol098
OOHHHH,
i see, guess my processor is doing all this guess its a **** 1 with no avx support
BTW
THANK YOU!

Thanks for getting back to us there and I'm glad to hear you managed to work it out .

Hope you have a great day and should there be anything else we can assist you with, let us know!