Ubi-Karl

Hey ThirstyDesert81,

Thanks for reaching out to us and I am sorry to hear about this.

If you'd like to appeal your ban, we will be more than happy to look into it, however this isn't something we would be able to discuss in forums and therefore in order to proceed, can I ask you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Originally Posted by DJH3DRIXX
same i haven’t been able to play for a month

Hey DJH3DRIXX,

Thanks for reaching out and I am sorry to hear about this.

Have you had a chance to try steps suggested above? Also, I have responded to your original thread, therefore have a look when you get a chance!

Hey DJH3DRIXX,

Thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

In order to resolve this, try completing steps outlined in the following articles:

1. https://support.ubisoft.com/en-GB/fa...-Xbox-One-R6S/
2. https://support.ubisoft.com/en-GB/fa..... Read more

Hey markt.-,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Would you be able to advise us what is the error message you receive upon attempting to connect, after changing your language settings?

Hey malmerpc,

Thanks for reaching out and I am sorry to hear about the issue you're having, as I fully appreciate how vital communication is in such a game.

In order to resolve this, I would recommend to try completing steps outlined in the following article, and also, make sure that 'Threshold' in in-game settings is not set to 100, as it will cause your voice chat not to be working properly.

Keep us updated and should you have any questions, let us know!

Hey jetblack2241,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Have you tried changing your in-game settings back to default? Also, do you possibly have MSI Afterburner or any other app that uses overlay running in the background? If so, try disabling it temporarily, and see if issue persists.

Hey ZOFIA36,

Thanks for reaching out and I am sorry to hear about this.

Could you advise us whether this is something that happens regularly or was just a single occasion? Also, which server are you connected to? Let us know!

Hey TurboP0WR,

Thanks for reaching out and I am sorry to hear about the issue you've been having.

This issue has been forwarded up to the development team for further review. However, we have no further information at this time.
If any additional information becomes available, it will be posted here, in our official forums, therefore keep an eye!

In the meantime, there are a few steps we can try in order to resolve this.

A few players reported that the steps listed below have helped them:
Set vsync to 60Hz lock the FPS to 120 OR deactivate Vysnc completely and lock the FPS to 120.
=> Inside R6 menu: Options -> Display -> Refresh Rate
=> Nvidia control panel: Manage 3D settings -> Global Settings -> Vsync -> Force On

Some other applications (like Discord or Team Speak 3) are know to contribute to this increase in the CPU usage. Please try to have them shut down during gameplay.

In addition, ... Read more

Hey Pan1x.Goat,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issues you've been having.

In regards to the sound issue in menu and in-game, I would first recommend to try and complete steps outlined in the following article, as it will allow to resolve majority of the sound related issues in-game.

In terms of the loadout reset - I can confirm that this issue has been brought up before, however our team was unable to reproduce this, therefore is there any possibility you could provide us with video footage or alternatively, exact steps or circumstances that have happened prior to ... Read more

Hey danilovrv8,

Thanks for reaching out.

I can see that you're looking to report the player, however as it stands, this is against our forum rules, therefore I have edited your post and removed the username of the player as well as the video footage ... Read more

Thanks for your response.

For the image - if you can use one of the image uploading websites, upload it and then send us over the link, we will be able to view it.

In regard to the reported players - I have edited your post and removed the usernames, as this is against our ... Read more

Originally Posted by R3han07
Thank you Karl, I have tried to contact someone using the support website however, no one is helping me. Is there anyway you can help me out personally. R6 is my favorite game i'm just about to reach level 200 i have around 1500-2000 hours in this game and its one of the only games I play. I really want to get my account unsuspended since I also have a lot of paid skins in it. Thank you

I have looked up at your account and can see that you created ticket for your appeal. There was a response sent to you just today, therefore in regards to communication going forward, it will take place via ticket itself.

Hey there!

Thanks for the update and I'm glad to hear you managed to resolve it .

Should you ever require any assistance in the future, do not hesitate and reach out at any time!

Originally Posted by CaptainZoink.iD
Sorry about that I was just putting it on here because the ingame thing doesnt let me put in photo evidence and it also doesnt let me make comments giving detail so I though I would put it on here.

No worries at all there CaptainZoink.iD - all good, and going forward, for any player report related issues, if you want to reach out directly just simply do so by using the above stated channels, and we will ensure it gets forwarded as soon as possible .

Should you have any further questions, let us kno... Read more

Originally Posted by R3han07
Ok Thank you the response says The ban cant be lifted Is there any way I can transfer the paid skins I have and the rank?

Thanks for getting back and I am sorry to hear about the outcome of this.

Knowing the circumstances of this, I can confirm that we would be not possibly, regrettably.

My apologies if this may not be the outcome you have anticipated.

Hey Lion_Tacos,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Is there any possibility you could provide us with an image showing challenge completed?

Hey Verticql,

Thanks for reaching out to us and I am sorry to hear about the issue you've been having to deal with.

In order to resolve this, I would recommend to try and complete steps outlined in the following article, and keep us updated!

Originally Posted by evil_salad4
Thanks for the help

Hey evil_salad4,

Thanks for your response there.

I understand that Ubi-Raziel suggestion has helped you, however do let us know if otherwise!

Hope you have a great game-time and should you require any assistance in the future, feel free to reach out to us at any time!

Originally Posted by PauseMaster
Hello


it still seems to be crashing for me. Ive looked through the steps and the support sites but it still doesent seem to fix the issue i am having could someone give me other solutions.

Thank You

Hey PauseMaster,

Thanks for your response there and I am sorry to hear that issue persists.

Just to double-check, do you possibly use BitDefender? If so, can you try disabling the 'Protection Shield' from BitDefender (just for the time being), to see if game still doesn't launch? Also, if you do not have BitDefender but have some other antivirus software, could you try whitelisting both Uplay PC and Rain... Read more

Hey guys,

Thanks for reaching out and bringing this up to our attention.

As it stands, I can confirm that we have received multiple reports for this and therefore issue is currently under review by our game team.

I do apologise about the inconvenience this is causing and thank you for your patience in the meantime.

Should there be any updates coming up, details will be posted here, in our official forums, therefore keep an eye.