Ubi-Karl

Originally Posted by Displaced.
Thank you very much for the help.

No worries at all there! I have looked up and can see that you provided all the required documentation however we would also need a brief description of the issue, so if you got one more spare moment, make sure to fill that out too and I will forward it to one of our teams so that you would get a response as soon as possible . ... Read more

Originally Posted by Displaced.
When I try to do this It just tell me that I need to fill in the boxes above. Sorry I should have stated that in my last post.

Alright, I see.

I have created case under your account, therefore in the support website, on the top right corner, you should see a drop down menu. Click on that and select 'My cases'. Once redirected, you should see ticket 12629462. Click on that and you should be able to put in the information regarding the issue as well as attach your files.

Keep us updated!

Hey noudidn,

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

In order to resolve this, first, try completing steps outlined in the following article and keep us updated!

Originally Posted by Displaced.
I'm afraid there's no option to 'Submit My Case'. There is only 'Start Chat'

Edit: The option to 'Submit My Case' does appear but only for certain categories for issues on Rainbow Six Siege. Sadly connectivity is not one of them.

Try loading up this page and make sure tha... Read more

Originally Posted by Displaced.
Unfortunately I an unable to do this as it says "Chat is currently unavailable. Please choose another contact method"

When you click 'Contact Customer Support' you should be able to see a list of boxes that need to be filled out, and you should see the option to 'Submit my case', even if live-chat is not available at the time.

If however you're unable to do so, let me know!

Hey Roberto_Gesus,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

I have reviewed your account and can confirm that the reward has now been unlocked for you, so when you get a chance, have a look and let us know if you can locate it .

Hey FoxKatswell,

Thanks for reaching out and welcome to forums!

I can appreciate what happened in the situation however any temporary suspensions are being issued by the server side and cannot be overturned.

To find more information about the temporary bans and what can cause them, have a look at the following article.

Should you have any questions, let us know!

Hey Void_Henwy,

Thank you for reaching out to us and welcome to forums!

I have looked up into your account and can see that the last change was made on 26th of August, so you will be able to update it 30 days after the last change.

Hope this helps. Should you have any questions, let us know!

Thanks for your swift response there.

In this instance, so that we could investigate the issue further, can I ask you to visit our support website, login to your Ubisoft account and select 'Contact Customer Support'. Once redirected, you will be asked to provide information regarding your issue and we will need you to attach your system files (... Read more

Hey Displaced.,

Thank you for the update and I am sorry to hear that issue persists.

Could you advise us which server are you playing on? Reason I am asking is because this may be possibly related to you simply being connected to a wrong data center, which is one of the issues that is currently affecting some of the players.

Let us know!

Hey draxxolo,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the ri... Read more

Originally Posted by sharat_slowk
My uplay level and coin are both 0

Originally Posted by ketchup_99
same here do u know how to get them back?

Hey guys!

Thank you for reaching out to us.

I have looked up at both of your accounts and it appears that levels are there, as well as all of your Ubisoft Club Units.

Could you clarify as to where is it showing t... Read more

Hey Edgaras669,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issues you ran into with Rainbow Six: Siege.

In regards to your crash - this may be caused due to your completed challenge not syncing with the servers due to game crashing and therefore your level as well as coins you earned for completing it have reverted, so in order to resolve it, you would have to complete it again. Furthermore, would you be able to advise what error message you received when this occurred? A good way to prevent any technical issues in happening in the future, would be to try and complete steps mentioned in the following ... Read more

Hey GoodBabyBoi,

Thanks for reaching out and welcome to forums!

To correct this situation, I would like to suggest that you follow the steps below.

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps : https://support.ubisoft.com/en-gb/faqs/000025662

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a... Read more

Hey JoksB2k6,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Could you advise what happens when you attempt to launch it? Do you receive any error messages at all?

Also, after completing installation and once the game is deleted from your system, have you tried verifying your game files to see if it helps?

Let us know!

Hey Weneronx!

Thanks for reaching out to us.

I can see you have created another thread regarding the same issue and I have replied to you, so have a look when you get a chance and get back to us!

Hey voidh,

Thanks for your response there!

To correct this situation, I recommend the following troubleshooting steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, ... Read more

Hey xGrayMatter,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the... Read more

Hey Weneronx,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error wi... Read more

Hey kuba_sliva1,

Thank you for reaching out to us and welcome to forums!

We're more than happy to look into this for you, however as this will involve steps that we need to complete to verify the ownership of the account, we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more