Ubi-Karl

Hey skep2,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I can confirm that this has been brought up to our game team already and is under review.

In the meantime, could you please provide us a screenshot or picture of the completed challenge, with your username visible, and we will have a look!

Hey MochaSoda060225,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Spanish language, you can either reach out to us via Spanish forums or alternatively, visit our ... Read more

Hey R1chu.MDX,

Thanks for reaching out and I am sorry to hear about the issue you've been dealing with.

Would you be able to advise whether you noticed anything in particular that happens during the game, that may have an effect on the significant FPS drop you've mentioned?

Also, in the meantime, if you haven't already, try completing steps outlined in the following article, and see whether you notice any improvement.

Keep us updated, and should you have any questions, let us know!

I can see that you're passionate about the game and do very much appreciate it .

I certainly cannot promise anything but we will see what we can do.

Should there be any updates coming up, details will be posted here, in our official forums, therefore keep an eye!

Hey slugfest26,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

So that we could help you with this, can I kindly ask you to provide us with screenshots showing your completed challenges?

Once received, we will have a look and get back to you as soon as possible!

Hey brownman2015,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

So that we could look into it, would you be able to kindly provide us with screenshots showing your completed challenges?

Hey Squattangent0,

Thanks for reaching out and bringing this to our attention!

Is there any possibility you could kindly provide us with either video footage showing this, or alternatively - images showing the exact walls and doorways you're referring to?

Originally Posted by VeeMn
I tried these ,still could work,when I start the game and quit the game ,it show"failed to synchronize the cloud save
I tried a few method lu guys gave it to me,and i tried to uninstall r6 twice.I still could not find out what is wrong .I'm sry for your trouble but these is a big problem

Thanks for your response and I am sorry to hear that issue persists.

In this instance, have a look at the following ... Read more

Hey JUICERO_-_bEsT,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been having.

Based on your description of the issue, I can understand that you're currently using DirectX, therefore for testing purposes, did you possibly try the game with Vulkan API, just to see how it works? To do so, just refer to steps outlined in this article. If crash still occurs, or if you would rather use DirectX, give these ... Read more

Originally Posted by NotThaMomma
Thanks! I will make a report now. Do I need to make separate reports for each player that was doing the glitch, or will one all-encompassing report work?

No worries at all and if you put it all in one it should be fine too!

Hey RattyTattyMan,

Thanks for reaching out and welcome to forums!

Could you advise what accounts did you try to link? Are you referring to Steam by any chance?

Hey guys,

Thank you for reaching out to us and I am sorry to hear about the issue you're dealing with.

There is currently degradation for PC servers and our team is wo... Read more

Hey TFW_Bomate,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I can confirm that this has been brought up to our game team before and is currently under review.

For the time being, n order to resolve this, try completing steps outlined in the following article.

We do apologise about the inconvenience this is causing in the meantime.

Hey Sevn..,

Thanks for reaching out!

I have reviewed images provided and can confirm that all 3 rewards have been added to your account, so if you can restart your game and then let us know if you can locate it in-game .

Originally Posted by GoldenBeatGamin
Yea so I played the mute protocol and I got off right after the game ended. When I got back on everything was reset soooo. •_•

Thanks for your response there.

So if you go to play another match of the event and you get off after the game ended, does it make your load-out reset again, or did this only happen once?

Hey roomtempcovfefe,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having to deal with.

I've looked up at the ticket you were referring to and can see that there has been an on-going communication. It is currently in advanced stage and escalated to one of our team members, therefore just make sure you maintain the communication and I am positive we will manage to get to the end of this!

Hey Greezyy215,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with.

Could you advise us what error message you receive upon attempting to connect and also, which server were you normally connected to?

In the meantime, in order to resolve this, try completing steps outlined in the following article and see if problem persists.

Hey hayden3107,

Thanks for reaching out!

I appreciate that the matter might be urgent, however as previous post advise, regrettably we're unable to advise on how long it may take as this is not the information we have and can only suggest to be patient and I'm sure you will hear back as soon as possible.

Hey OeAi,

Thanks for reaching out and I am sorry to hear about the issue you're having to deal with.

As it stands, we have received player reports, suggesting that they are unable to manually change the data center (despite doing the changes in GameSettings.ini file), and therefore this has been passed along to our game team for further review.

We currently do not have any additional information available, however as soon as we do, details will be posted here, in our official forums, therefore keep an eye!

I do apologise about the inconvenience this is causing in the meantime.

As for your suggestion, I am more than happy to pass this along to our game team onboard.

Should you have any questions, let us know!

Hey JayyNx,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

If your PC meets system requirements, could you advise whether you happen to receive any error messages at all?

Also, in the meantime, if you haven't already, try competing steps outlined in the following ... Read more