Ubi-Karl

Hey HenryReaLife,

Thank you for reaching out to us and welcome to forums!

Matchmaking Rating is quite a complex topic and therefore here's article that will explain things a little more in detail.

Hope this helps. Should you have any questions, let us know!

Hey Grimacing.-,

Thank you for reaching out to us and I am sorry to hear about this.

After having a closer look at our server information, it appears that there have been no degradation at the time of your contact and it was running as intended, therefore could you clarify whether you were able to connect to the game after this one was finalised, or were you prevented from doing so?

Also, as this may be another cause of the issue, do you possibly have a screenshot of the scoreboard and able to tell the time this game happened? This information would help us to review the possibility of DDoS.

Let us know!

Hey iam_true_rat,

Thank you for reaching out to us and welcome to forums!

I have reviewed your account and everything seems to be fine, therefore if you haven't already, try verifying your game files and let us know if issue persists!

Hey Purelife-,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about this.

After having a closer look at our server information, it appears that there have been no degradation at the time of your contact and it was running as intended, therefore could you clarify whether you were able to connect to the game after this one was finalised, or were you prevented from doing so?

Also, as this may be another cause of the issue, do you possibly have a screenshot of the scoreboard and able to tell the time this game happened? This information would help us to review the possibility of DDoS.

Let us know!

Originally Posted by Gavin___.


I was on 100+FPS, my mouse was charged and was working fine in other applications. Ping was fine and there was no packet loss. Just a weird bug I guess?!?!?

Hey Gavin___.,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

Just to get a better idea about this, could you clarify the following:

1. Was this a one off occasion or does it tend to happen every now and then/regularly?
2. Did stutter persist through-out the game or did this only happen for a little while?
3. Did you notice anything in particular that may have been causing this?
... Read more

Originally Posted by Alexxxalos
Greetings!

The second option (installing the game via Uplay launcher worked perfectly). Thank you.

However, now I've got another problem. I prefer English language for the game - but I only get Russian and Turkish (even though the Epic Games Store page said that English WAS among the languages available for this game).

How do I fix it? How do I get the access to the language pack that I was promised when buying the game?

Thanks for your response and I'm glad to hear that!

... Read more

Hey Alexxxalos,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

To correct this situation, I recommend the following troubleshooting steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please instal... Read more

Originally Posted by R1chu.MDX
Yes I edited the gamesettings.ini file and locked fps at 60. I could not use vsync because of input lag.

Thanks for letting us know R1chu.MDX and I'm glad that your issue is resolved .

Hope you have great game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

Hey Pepsied,

Thanks for your response and forwarding the video footage over!

I have watched it and can confirm that details of this have been passed along to our game team for further review.

We do apologise about the inconvenience this may cause in the meantime and should there be any updates, details will be posted here, in our official forums, so keep an eye!

Hey mcmefist,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, do you happen to receive any error messages at all? Also, have you checked to make sure that you meet system requirements?

In terms of troubleshooting, try completing steps outlined in the following ... Read more

Hey JustCallMeAce,

Thanks for reaching out to us and welcome to forums!

I do appreciate the regrettable circumstances in this situation and having friendly-fire will sometimes involve situations that you do not necessarily seek for. Also, as it stands, we are not able to assist with temporary suspensions and you will have to wait till it wears off, so my best advice would be to look at avoiding these situations to your best ability.

Should you have any questions, let us know!

Hey MakkiTakko,

Thank you for reaching out to us and bringing this up.

If you do ever encounter similar activity in the future, can you let us know the usernames of the players involved and also, if possibly, either a video footage showing this or a screenshot of the scoreboard with the players involved would be beneficial, as we would then be able to forward the details to our game team, who could investigate the matter further. Please do note that it is also good if you can recall the exact time of the game, as it will aid us when reviewing the report.

However, when it comes to player reporting, you can either do it in-game, or if you would rather bring it up to ourselves, you can reach out via one of the following channels, since player reporting on forums is against our ... Read more

Originally Posted by bahadrop-top
Isn't there a certain way to solve this audio bug? Players have been facing this for years as ı know. I tried so many audio drivers. I am sure that it is not about the drivers.

Our team is working on the solution for the issue as we speak, therefore as soon as we will have any updates for it, details will be posted here, in our official forums.

I appreciate that this may have been going on for longer than expected, however rest assured, we will do our best to get this resolved as soon as possible.

Hey b1rdw1thgun,

Thanks for reaching out and I am sorry to hear about the issue you're dealing with.

Based on your description, I understand that your PC does not freeze when you launch Uplay PC however instead, will freeze when you launch either 'For Honor' or 'Rainbow Six: Siege', forcing you to restart your PC (do correct me if I'm wrong though).

Did you notice whether at any point it reaches 100% CPU usage? Also, could you advise us your specs?

Originally Posted by Roberto_Gesus
Thank you so much. I received the skin.

Thanks for letting us know and I'm glad to hear that .

Hope you have good game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

Hey Weneronx,

Thanks for reaching out!

I have replied to your original thread of the issue, so have a look when you get a chance and get back to us .

Hey ybn..,

Thank you for reaching out to us and I am sorry to hear about what happened.

For any username change requests, as this involve steps that we need to complete in order to verify the ownership of the account, we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey AveragePiglet!

Thanks for reaching out and apologies about the delay in getting back to you.

As it stands, Bug Hunter Program is being handled by our game team, therefore for any information about it, have a look at the following article.

For any feedback regarding the event, you can do this by either posting it here, in our official forums, or Rainbow6 subreddit. ... Read more

Hey mmmmmmTots,

Thank you for reaching out to us and welcome to forums!

I would certainly recommend you to simply re download it on Steam, in order to avoid any issues along the way, however if you would like to see whether you can make a shortcut, then I have seen players suggesting that the following workaround has helped:

1. First, copy all of the Tom Clancy's Rainbow Six: Siege folder to 'Steamapps' folder
2. Then, select Install the game in your Steam launcher and it may detect your existing files

Hope this helps. Should you have any questions, let us know!

Hey MarcellusChow,

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

Just to double-check so that I understand this correctly - you are referring to in-game invitation system and you're unable to join or invite any players with you.

Could you advise whether the same issue happens to your friend, with anyone who they invite/try to join, or is that something that is affecting mainly just you? Also, when you say you're unable to join friend's invite - could you clarify whether it comes through to you in the first place? This would help us to narrow down the reasons that may be affecting this, so get back to us when you get a chance and we will take it from there.